Swastik Bhoyar profile photo 1 on Tal

Swastik Bhoyar

Lead Technical Analyst | Business Analyst | Customer Success

Nagpur

4+ years of work experience

HotelKey
Nov 20232 yrs 8 mosPresent

India

Leading a frontline support team for a cloud-based PMS, ensuring timely issue resolution and smooth client experience. Regularly interact with clients to understand their requirements, troubleshoot issues, and provide practical solutions. Work closely with Product, Engineering, and Customer Success teams to escalate issues, share feedback, and improve the product. Handle escalations and focus on clear communication and client trust. Also mentor team members and support client onboarding, while identifying recurring issues to improve processes and efficiency.
HotelKey India Pvt Ltd
Sep 202510 mosPresent

HotelKey India Pvt Ltd
Nov 202410 mosAug 2025

HotelKey India Pvt Ltd
Nov 20231 yr 1 moNov 2024

Ensis Innovations Private Limited
Aug 20234 mosNov 2023

Nagpur

Appzmine Tech Pvt Ltd
Apr 20221 yr 4 mosJul 2023

Nagpur

Aug 20186 mosJan 2019

Nagpur

Education

Bachelor's degree, Civil Engineering

Anjuman College Of Engineering & Technology

20174 yrs2021

Bachelor of Civil Engineering

Anjuman College Of Engineering & Technology

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Headline

Lead Technical Analyst | Business Analyst | Customer Success

Location

Nagpur

Work experience

Lead Technical Analyst at HotelKey, Nov 2023 - Present · 2 yrs 8 mos, India, Leading a frontline support team for a cloud-based PMS, ensuring timely issue resolution and smooth client experience. Regularly interact with clients to understand their requirements, troubleshoot issues, and provide practical solutions. Work closely with Product, Engineering, and Customer Success teams to escalate issues, share feedback, and improve the product. Handle escalations and focus on clear communication and client trust. Also mentor team members and support client onboarding, while identifying recurring issues to improve processes and efficiency.

Lead Technical Analyst at HotelKey India Pvt Ltd, Sep 2025 - Present · 10 mos

System Analyst at HotelKey India Pvt Ltd, Nov 2024 - Aug 2025 · 10 mos

Implementation Specialist at HotelKey India Pvt Ltd, Nov 2023 - Nov 2024 · 1 yr 1 mo

Customer Relationship Management Specialist at Ensis Innovations Private Limited, Aug 2023 - Nov 2023 · 4 mos, Nagpur

Trainee at Appzmine Tech Pvt Ltd, Apr 2022 - Jul 2023 · 1 yr 4 mos, Nagpur

Internship Trainee at Vighnaharta Infrastructure, Aug 2018 - Jan 2019 · 6 mos, Nagpur

Education

Bachelor's degree, Civil Engineering, Anjuman College Of Engineering & Technology

Bachelor of Civil Engineering, Anjuman College Of Engineering & Technology

Swastik Bhoyar - Lead Technical Analyst in Nagpur | Tal