Headline

Building AI agents across voice and chat @ Juspay | Resolve, not deflect

About

Building Buddy, Juspay's agent layer for customer interactions. Agents that pick up the phone, answer the chat, and talk live; one memory across every channel. We started as a telephony voice bot. Today Buddy handles 500K+ customer interactions a month across multiple channels for 300+ D2C brands and Multiple enterprises. Vernacular-first in 7+ Indian languages, resolving 80%+ of conversations without a human. The next act is already in motion: Buddy Assist An AI agent that turns browsing into a conversation, guiding shoppers from "I'm looking for..." to checkout. Our bet on agentic commerce. Before Buddy, I was on Breeze One Click Checkout. Juspay's commerce product for D2C brands and shipped features across it: AI address validation that screens up to 100K addresses a day to cut failed deliveries, cart-abandonment tracking for 1,000+ brands, partial payments for COD orders (adopted by half our merchants), and COD verification flows. If you're building in voice AI, agents, or real-time systems – my DMs are open. Stack: Python, TypeScript, Rust · WebRTC, MCP · Kafka, Redis, Postgres · AWS/GCP, K8s, OpenTelemetry

Location

Bengaluru

AI stack

anthropic apis

claude code

gemini

langgraph

mcp

Pipecat

Work experience

SDE II at JUSPAY, Jan 2026 - Present · 9 mos, Breeze Buddy Building Juspay's agent layer for customer interactions. 1M+ conversations a month across 400+ D2C brands and enterprises in every industry. Agents on voice and chat, on every channel a customer shows up on, handling the whole interaction end to end. Agents that actually know the customer, their history, context and intent, and reach out to the right one at the right time in the right way. Not just answering customers, but owning the relationship.

SDE at JUSPAY, Jan 2025 - Jan 2026 · 1 yr 1 mo, Breeze Buddy Architected Breeze Buddy from scratch, from an empty repo to a platform running live merchant traffic. Automatic Built the voice agent that lets merchants run their account by talking to it. Owned the full loop: speech in, intent, tool calls over MCP, confirmation, speech back, with turn taking tight enough to feel like a normal conversation. Anything risky or low confidence stops and waits. The agent shows exactly what it is about to do and a merchant approves before it runs. Nautilus Built Nautilus, an internal framework that cut Shopify app setup from 2 days to 2 minutes. Powers multiple Shopify production apps.

Product Engineer at JUSPAY, Jun 2023 - Feb 2025 · 1 yr 9 mos, Breeze One Click Checkout AI address validation screening up to 100K addresses a day, cutting failed deliveries for merchants. Rebuilt cart abandonment tracking after a Shopify API deprecation and kept it accurate for 1,000+ brands. Shopify apps for payment customization, address validation and COD management, plus post-purchase journeys on the checkout. Ran merchant calls, POCs and deal closures, and onboarded D2C brands directly.

Education

Undergraduate, Computer Science, Raghu Institute of Technology - India

Public links

github: https://github.com/swaroopvarma1