Headline

AI-Enabled Project / Program Manager | SaaS Delivery | Client Implementations | Service Operations | Scrum Master

About

I bring structure to complex delivery, aligning teams, client expectations and business priorities so work moves forward with clear ownership. My experience spans project management, program coordination, client engagement and service delivery across SaaS, technology consulting and operational environments. At Unilog Content Solutions, I led multiple Product Support & Services teams of up to 35 people in an ecommerce SaaS environment. I coordinated priorities across customers, support and engineering, managing bugs, configuration issues, feature backports and enhancements from intake and triage through resolution. This included SLA management, resource planning, customer escalations and maintaining 80%+ SLA compliance across customer cases. My work also included AI projects and AI adoption across teams, connecting business needs with delivery priorities and supporting changes to how teams work. Previously, at Rapid Circle, I managed technology delivery across Microsoft 365, Azure and Power Platform initiatives, coordinating project plans, dependencies, risks and client communication. Earlier project management and business development roles strengthened my experience in vendor coordination, operational delivery and understanding customer needs. My approach is practical: • Translate business priorities into clear delivery plans. • Align stakeholders, resources and dependencies across teams. • Make risks and escalations visible early. • Maintain accountability through delivery and handover. • Apply Agile, Scrum and continuous improvement practices to suit the work. Credentials: Certified ScrumMaster (CSM), PMI ACP and Lean Six Sigma Black Belt. I have also completed PMI training in the practical application of generative AI for project managers. Based in Bengaluru and open to Project Manager, Program Manager, Delivery Manager and Client Engagement opportunities across India, including remote roles, and suitable international opportunities. Recruiters and hiring managers: message me to discuss your team’s delivery priorities and how my experience could contribute.

Location

Bengaluru

AI stack

claude

gemini

github copilot

openai

perplexity

ChatGPT

Work experience

Project Manager at Unilog, Jun 2025 - Sep 2026 · 1 yr 4 mos, Bengaluru, Karnataka, India, Led project delivery across professional services, product support, customer implementations and AI initiatives for a B2B ecommerce SaaS platform. Led multiple teams of up to 35 people, aligning client requirements, engineering priorities, and delivery commitments. • Project and Program Delivery: Coordinated concurrent implementations, platform upgrades and service improvement initiatives, managing priorities, dependencies, risks and delivery plans. • Client Engagement: Worked with clients and account management teams to clarify requirements, communicate progress, manage expectations and resolve delivery escalations. • AI Projects and Adoption: Led customer-facing AI implementations and UniOps, an internal AI operations platform, from planning through rollout. Supported adoption through onboarding, knowledge transfer and integration into team workflows. • Delivery Coordination: Aligned development, QA, support, and AI engineering teams on ownership, sequencing, release readiness, and handover into ongoing support. • Service Operations: Managed customer cases from intake and triage through assignment, escalation, and resolution. Covered bugs, configuration issues, feature backports and enhancements while maintaining 80%+ SLA compliance. • Team and Resource Management: Reviewed workloads, identified capacity constraints, and coordinated resources across multiple teams and competing priorities. • Stakeholder and Partner Management: Coordinated internal stakeholders, technology vendors and delivery partners to resolve dependencies affecting customer commitments. • Governance and Improvement: Prepared delivery reports, SLA reviews, and capacity analysis to support management decisions, corrective actions, and process improvements.

Project Manager at Rapid Circle, Dec 2021 - Jun 2025 · 3 yrs 7 mos, Pune District, Maharashtra, India, Managed enterprise technology projects and service delivery across Microsoft Azure, Microsoft 365, Power Platform, and Dynamics 365. Coordinated up to 27 delivery staff across six to seven concurrent projects during a multi-year engagement with a global energy client. • Project and Program Delivery: Coordinated parallel technology workstreams, aligning project plans, resource needs, dependencies and client priorities across business and engineering teams. • Stakeholder Alignment: Acted as the coordination point between Rapid Circle developers and the client’s business analysts, QA and DevOps teams, clarifying ownership and managing dependencies across organisational boundaries. • Cloud and Microsoft 365 Delivery: Delivered an Azure migration workstream covering 70+ applications and contributed to a Microsoft 365 programme serving 300,000+ users, with work spanning identity, security, change management and deployment readiness. • Power Platform Adoption: Coordinated a citizen development programme supporting 6,500+ citizen developers, including 4,000+ active application builders. The programme included 170+ volunteer coaches and training for 3,000+ business users across 100+ bootcamps. • Service Operations: Managed ITIL service delivery for enterprise chemicals clients, coordinating incidents, root cause analysis, changes, and configuration management. Also acted as backup Service Delivery Manager. • Client Delivery: Managed a Dynamics 365 life sciences CRM service engagement for a Swiss pharmaceutical client, coordinating delivery within GDPR and Swiss FADP requirements. • International Collaboration: Worked on site in the Netherlands for four months and at the client’s London office, supporting direct collaboration with stakeholders and delivery teams.

Project Manager at KEVS KASTLE AIR CONDITIONING LLP, Nov 2019 - Dec 2021 · 2 yrs 2 mos, Pune Division, Maharashtra, India, Managed customer-facing HVAC projects from site requirements and quotations through procurement, installation, commissioning, and handover. Connected customers, manufacturers, distribution partners, and technical teams to coordinate delivery and resolve site issues. • Project Delivery: Translated customer and site requirements into delivery plans, coordinating equipment supply, installation schedules, milestones and handover activities. • Manufacturer and Partner Coordination: Worked with manufacturers, manufacturing partners and distributors to clarify requirements, follow up on equipment availability and address dependencies affecting site execution.• Site Execution: Made regular site visits to review progress, check installation work and discuss outstanding requirements with customers, engineers and installation teams. • Technical Issue Resolution: Gathered customer concerns and site observations, brought in the appropriate technical experts, and coordinated agreed actions through resolution. • Procurement and Cost Control: Coordinated procurement, logistics, and supplier follow-up against project requirements, tracking costs and delivery commitments. • Customer Engagement: Maintained progress updates and review discussions, managed expectations during urgent installations, and coordinated post-installation support and maintenance proposals. • Process Improvement: Implemented Zoho CRM for customer and project visibility and used Kanban boards to organise engineering and installation tasks, clarify ownership, and track progress.

Business Development Consultant at RAYNES HEALTHCARE LTD., Oct 2018 - Jun 2019 · 9 mos, Nottingham, England, United Kingdom, Supported business development and customer engagement for a UK healthcare business, combining opportunity development, presales coordination, and onboarding improvements. • Business Development: Supported market entry through prospect identification, early customer engagement, and pipeline development. • Client Engagement: Worked with prospective customers to understand their needs, explain the proposed service, and develop the business case. • Presales and Pilot Coordination: Coordinated presales activity and pilot delivery, connecting customer requirements with operational planning and internal stakeholders. • Cross-Functional Delivery: Worked with sales, operations, and compliance teams to coordinate actions against customer requirements and regulatory deadlines. • Process Improvement: Helped streamline customer onboarding by reviewing workflows and coordinating improvements across the teams involved.

Business Development Consultant at Eledus, Aug 2018 - Oct 2018 · 3 mos, Brno - město, South Moravia, Czechia, Supported European market development for industrial X-ray solutions, combining customer research, prospect engagement, and pilot opportunity coordination. • Market Development: Researched target markets and prospective customers to identify opportunities and prioritise outreach. • Client Engagement: Worked with potential customers to understand requirements, discuss solution fit and address commercial questions. • Pilot Coordination: Supported pilot opportunities by connecting customer needs with the proposed solution and coordinating follow-up through commercial discussions. • Pipeline Management: Implemented and maintained CRM tracking to organise prospects, record engagement and improve visibility of next actions. • Reporting and Insights: Prepared weekly status reports and customer insights to help the team review opportunities, align priorities, and respond to market feedback.

Education

Master of Science - MS, Business Administration and Management, General, Nottingham Trent University

PG, Management and Leadership, Nottingham Trent University