---
title: "Swapnil Dixit - Technical Support Executive in Solapur | Tal"
description: "Meet Swapnil Dixit, Technical Support Executive | DMS Support | Troubleshooting | Remote Support | DMS |Helpdesk Support| SFA | Client Handling based in Solapur."
image: "https://tal.club/meet/swapnil-dixit/share-image"
---

# Swapnil Dixit on Tal

## Headline

Technical Support Executive \| DMS Support \| Troubleshooting \| Remote Support \| DMS \|Helpdesk Support\| SFA \| Client Handling

## About

Customer\-focused Technical Support Executive with 1\+ years of experience in troubleshooting, remote support, and software maintenance\. Skilled at diagnosing and resolving technical issues, providing prompt assistance, and ensuring high customer satisfaction\. I have hands\-on experience with Wildcraft DMS, MS Office Suite, Windows OS, and remote support tools like AnyDesk, TeamViewer, and Ultraviewer\. I excel at creating user\-friendly documentation, training users, and contributing to process improvements\. Recognized for high first\-call resolution rates, quick problem\-solving, and the ability to manage multiple projects simultaneously\. Passionate about leveraging technical expertise and communication skills to deliver seamless support and enhance user experience\.

## Location

Solapur

## Work experience

Technical Support Executive at Grey Knight Services, Jul 2024 \- Present · 1 yr 11 mos, Solapur, Maharashtra, India, • Trained 40\+ distributors and salespersons on Excel Upload in Wildcraft DMS\. • Resolved 100\+ support tickets monthly with high user satisfaction\. • Achieved 95%\+ first\-call resolution rate, reducing repeat issues\. • Contributed to the successful rollout of software patches across 100\+ systems\. • Recognized by team leads for quick response times and effective problem\-solving\. • Delivered uninterrupted support during month\-end operations, ensuring zero downtime\. • Provided remote desktop support across distributed teams, enabling smooth operations\. • Assisted team leaders by taking on extra responsibilities during colleague absences\. • Awarded 'Employee of the Month' for successfully managing two projects simultaneously within a month\.

## Education

Bachelor of Engineering, Mechanical Engineering, N B Navale Sinhgad College of Engineering, Solapur \(NBNSCOE ,Solapur\)

[View the original profile](https://tal.club/meet/swapnil-dixit)

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