• Trained 40+ distributors and salespersons on Excel Upload in Wildcraft DMS. • Resolved 100+ support tickets monthly with high user satisfaction. • Achieved 95%+ first-call resolution rate, reducing repeat issues. • Contributed to the successful rollout of software patches across 100+ systems. • Recognized by team leads for quick response times and effective problem-solving. • Delivered uninterrupted support during month-end operations, ensuring zero downtime. • Provided remote desktop support across distributed teams, enabling smooth operations. • Assisted team leaders by taking on extra responsibilities during colleague absences. • Awarded 'Employee of the Month' for successfully managing two projects simultaneously within a month.