Headline

Forward Deployed Engineer III (Team Lead) at HighRadius

About

Seasoned Senior Forward Deployment Engineer leading Collection Cloud Management implementations, ensuring that each phase aligns precisely with the client's business requirements. Swapnil takes a systematic approach to system implementation, user training, and delivering solutions that support digital transformation initiatives.With strong skills in root cause analysis and problem-solving, Swapnil effectively identifies and resolves system issues, ensuring smooth transitions to production. He delivers value to enterprise clients by providing AI-prioritized worklists for the top 20% of delinquent customers, automating collections and dunning management for 80% of long-tail customers, reducing past dues by 20%, and increasing collector productivity by 30%.Swapnil's core skills include building strong client relationships, implementing systems according to business requirements, training users on the HighRadius Collections Platform, conducting thorough testing with clients, and supporting successful go-lives. He also provides ongoing post-go-live support, addressing tickets and handling enhancements. This has resulted in the successful go-live of more than 15+ businesses in Europe and North America using HighRadius Cloud Solutions.

Location

Hyderabad

AI stack

gemini

Work experience

Forward Deployed Engineer III (Team Lead) at HighRadius, Oct 2026 - Present · 2 mos, Hyderabad, ▪ Direct 5+ Parallel SaaS implementations for High-priority, churn-risk clients while leading a team of consultants and interns. ▪ Design, Plan and Execute various enablement for FDEs on Collections Module. ▪ Developing standardized playbook documents and training materials.

Forward Deployed Engineer II (Team Lead) at HighRadius, May 2026 - Oct 2026 · 6 mos, Hyderabad, ▪ Directed 4+ Parallel SaaS implementations for High-priority, churn-risk clients while leading a team of consultants and interns. ▪ Trained and mentoring a batch of 60 Interns on End-to-end Collection Cloud Module Implementation. ▪ Developed standardized playbook documents and training materials. ▪

Consultant II (Team Lead) at HighRadius, Jan 2026 - May 2026 · 5 mos, Hyderabad, ▪ Directed 3+ Parallel SaaS implementations for High-priority, churn-risk clients while leading a team of consultants and interns. ▪ Conducted comprehensive product enablement sessions for executive leadership, partner employees, and global end-users. ▪ Developed standardized playbook documents and training materials, reducing user onboarding time and minimizing understanding gaps.

Education

Bachelor of Technology - BTech, Mechanical Engineering, Kalinga Institute of Industrial Technology, Bhubaneswar