---
title: "Swapnil Gaikwad - Advanced Technical Support Engineer in Pune/Pimpri-Chinchwad Area | Tal"
description: "Meet Swapnil Gaikwad, Advanced Technical Support Engineer at Coupa Software based in Pune/Pimpri-Chinchwad Area."
image: "https://tal.club/meet/swapnil-38/share-image"
---

# Swapnil Gaikwad on Tal

## Headline

Advanced Technical Support Engineer at Coupa Software

## About

Results\-focused Technical/Application Support Engineer with 7\+ years of experience safeguarding mission\-critical enterprise applications at companies like Coupa Software and SDL\. I excel in SQL troubleshooting, proactive system monitoring, and real\-time incident management—translating complex technical challenges into clear, actionable solutions\. Recognized for spearheading initiatives that reduced support tickets by over 25%, increasing user self\-service adoption, and minimizing downtime through rapid response and robust documentation

## Location

Pune/Pimpri\-Chinchwad Area

## Work experience

Advanced Technical Support Engineer at Coupa, Oct 2025 \- Present · 10 mos, Pune District, Maharashtra, India

Technical Support Engineer at Coupa, Oct 2019 \- Sep 2025 · 6 yrs, Pune

Application Support Engineer at Ember Technologies Private Limited, Dec 2017 \- Sep 2019 · 1 yr 10 mos, Navi mumbai

Technical Support Engineer at SDL plc, Apr 2014 \- 2017 · 2 yrs 10 mos, Navi Mumbai

## Education

Bachelor's Degree, Information Technology, University of Mumbai

[View the original profile](https://tal.club/meet/swapnil-38)

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