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Swapnil Gaikwad

Advanced Technical Support Engineer at Coupa Software

Pune/Pimpri-Chinchwad Area

8+ years of work experience

Coupa
Oct 202510 mosPresent

Pune District, Maharashtra, India

Coupa
Oct 20196 yrsSep 2025

Pune

Ember Technologies Private Limited
Dec 20171 yr 10 mosSep 2019

Navi mumbai

SDL plc
Apr 20142 yrs 10 mos2017

Navi Mumbai

Education

University of Mumbai

Bachelor's Degree, Information Technology

University of Mumbai

20103 yrs2013

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Headline

Advanced Technical Support Engineer at Coupa Software

About

Results-focused Technical/Application Support Engineer with 7+ years of experience safeguarding mission-critical enterprise applications at companies like Coupa Software and SDL. I excel in SQL troubleshooting, proactive system monitoring, and real-time incident management—translating complex technical challenges into clear, actionable solutions. Recognized for spearheading initiatives that reduced support tickets by over 25%, increasing user self-service adoption, and minimizing downtime through rapid response and robust documentation

Location

Pune/Pimpri-Chinchwad Area

Work experience

Advanced Technical Support Engineer at Coupa, Oct 2025 - Present · 10 mos, Pune District, Maharashtra, India

Technical Support Engineer at Coupa, Oct 2019 - Sep 2025 · 6 yrs, Pune

Application Support Engineer at Ember Technologies Private Limited, Dec 2017 - Sep 2019 · 1 yr 10 mos, Navi mumbai

Technical Support Engineer at SDL plc, Apr 2014 - 2017 · 2 yrs 10 mos, Navi Mumbai

Education

Bachelor's Degree, Information Technology, University of Mumbai

Swapnil Gaikwad - Advanced Technical Support Engineer in Pune/Pimpri-Chinchwad Area | Tal