Headline

Senior System Engineer | IT Support Engineer | Desktop Support | ServiceNow | Microsoft 365 | Active Directory | EUC | Birla Institute of Technology & Science (BITS), Pilani

About

IT Support Engineer with 4.5+ years of experience at Wipro Technologies, delivering enterprise IT support for HSBC Global Help Desk and Dell EMC Secure Connectivity Gateway. Skilled in ServiceNow, Microsoft 365, Active Directory, Windows, Desktop Support, End User Computing (EUC), Outlook, Citrix, and VPN. Proven ability to resolve technical issues efficiently, meet SLA targets, and deliver exceptional customer experience. Open to IT Support, Desktop Support, EUC, and Application Support opportunities.

Location

Hyderabad

Work experience

Senior System Engineer at Wipro, Dec 2025 - Present · 8 mos, Senior System Engineer Dec 2025 – Present Supporting enterprise clients including HSBC Global Help Desk and Dell EMC Secure Connectivity Gateway. Managing Microsoft 365, Active Directory, Windows, ServiceNow, Citrix, VPN, and end-user support. Supporting 50,000+ users, resolving 15–20 incidents daily, and consistently meeting SLA targets.

System Engineer at Wipro, Dec 2022 - Present · 3 yrs 8 mos, System Engineer Dec 2022 – Dec 2025 Delivered enterprise IT support for global users using ServiceNow. Resolved Windows, Microsoft 365, Outlook, Active Directory, VPN, and desktop support issues. Maintained SLA compliance and provided excellent customer support.

Scholer trainee at Wipro, Dec 2021 - Present · 4 yrs 8 mos, Scholar Trainee Dec 2021 – Dec 2022 Completed enterprise IT support training and provided first-level technical support. Assisted users with Windows, Microsoft 365, Active Directory, and ServiceNow. Gained hands-on experience in incident management and IT support processes.

Education

Master of Technology, computing systems and infrastructure, BITS Pilani Work Integrated Learning Programmes