Headline

SaaS Implementation | Learning Implementation Engineer | CSOD Implementation | LxP Edcast | LMS | e-learning | Learning Technology | SSO & Integrations | Digital Learning Transformation | AI-Enabled Learning Consultant

About

🚀 I am a dedicated Learning Technology professional with nearly 7 years of experience specializing in D/f types of implementations and optimizing digital learning ecosystems within SaaS and FMCG environments. My focus is on enhancing client interactions and resolving technical challenges to improve organizational learning outcomes and operational workflows. I have a strong background in leveraging automation and 🤖 AI-enabled approaches to drive implementation efficiency and deliver high-quality outcomes in dynamic client environments. Throughout my career, I have successfully delivered over 10 end-to-end LMS implementations for global clients, significantly reducing implementation efforts by approximately 30-40% 📈through the use of AI tools. My expertise includes client requirement analysis, solution design, and cross-functional team collaboration, ensuring seamless adoption and measurable impact for clients. I am passionate about utilizing innovative technologies to enhance learning experiences and drive organizational success. --> 🚀 Delivered 10+ end-to-end LMS implementations for global clients across regions (UK & US). --> 🤖 Reduced implementation effort by ~30–40% by leveraging AI tools. --> 👥 Administered LMS environments serving 5K–18K+ users across organizations. --> 🎯 Achieved a 90% customer satisfaction rate by resolving over 1000 Jira tickets during my tenure at Riversand Technologies. -->📈 Led the onboarding of 7000+ extended enterprise learners onto a new LMS platform, ensuring smoothtransition and adoption. -->⚡ By utilizing AI-driven tools, I handle high-volume customer queries, speeding up issue resolution and enabling faster, more accurate implementation delivery across engagements. I also optimize project delivery processes by introducing innovative approaches, enhancing client satisfaction and adoption rates. #Learning Technology Specialist #Learning Technology Consultant #Learning Technology Analyst #Learning Technology Manager #Learning Specialist #Learning Services Specialist #Learning Consultant #Learning Implementation Consultant #Learning Implementation Specialist #LMS Implementation #CSOD Implementation #SaaS Implementation #Learning Management System #LMS Specialist

Location

Bengaluru

Work experience

Technical Implementation Engineer – Learning Platforms at SAI360, May 2024 - Present · 2 yrs 2 mos, Bengaluru, Karnataka, India, 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐞𝐝 𝟏𝟎+ 𝐋𝐌𝐒 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐞𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐚𝐜𝐫𝐨𝐬𝐬 𝐠𝐥𝐨𝐛𝐚𝐥 𝐔𝐒 𝐚𝐧𝐝 𝐔𝐊 𝐜𝐥𝐢𝐞𝐧𝐭𝐬, 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐥𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐞𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐬𝐞𝐫𝐯𝐢𝐧𝐠 𝟓,𝟎𝟎𝟎–𝟏𝟖,𝟎𝟎𝟎+ 𝐮𝐬𝐞𝐫𝐬. 𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐞𝐝 𝐀𝐈-𝐩𝐨𝐰𝐞𝐫𝐞𝐝 𝐭𝐨𝐨𝐥𝐬 𝐭𝐨 𝐫𝐞𝐝𝐮𝐜𝐞 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐞𝐟𝐟𝐨𝐫𝐭 𝐛𝐲 𝟑𝟓%, 𝐚𝐜𝐜𝐞𝐥𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐰𝐡𝐢𝐥𝐞 𝐝𝐫𝐢𝐯𝐢𝐧𝐠 𝐬𝐮𝐜𝐜𝐞𝐬𝐬𝐟𝐮𝐥 𝐋𝐌𝐒/𝐋𝐗𝐏 𝐚𝐝𝐨𝐩𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐦𝐞𝐚𝐬𝐮𝐫𝐚𝐛𝐥𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐨𝐮𝐭𝐜𝐨𝐦𝐞𝐬. • Learning Implementation Consultant with 6.8+ years of experience delivering enterprise Learning Management System (LMS) and Learning Experience Platform (LXP) solutions across Cornerstone OnDemand (CSOD), Workday Learning, EdCast and SaaS environments. • Successfully delivered 10+ LMS implementation and enhancement engagements across global clients in the US and UK regions while supporting organizations with 5,000–18,000+ learners. • Used ChatGPT and Copilot to automate test-case creation and configuration documentation, reducing manual effort by approximately 35%. • Partnered with global stakeholders across US and UK client engagements, translating business requirements into scalable LMS solutions and contributing to the successful delivery of 10+ implementation and enhancement projects

Technical Implementation Engineer – Learning Platforms at STG Labs, Sep 2023 - Jun 2024 · 10 mos, Bengaluru, Karnataka, India, 𝐂𝐨𝐧𝐟𝐢𝐠𝐮𝐫𝐞𝐝 𝐚𝐧𝐝 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐞𝐝 𝟏𝟓+ 𝐠𝐥𝐨𝐛𝐚𝐥 𝐂𝐒𝐎𝐃 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭𝐬 𝐬𝐮𝐩𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝟐𝟎,𝟎𝟎𝟎+ 𝐥𝐞𝐚𝐫𝐧𝐞𝐫𝐬, 𝐥𝐞𝐚𝐝𝐢𝐧𝐠 𝐞𝐧𝐝-𝐭𝐨-𝐞𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧𝐬 𝐟𝐫𝐨𝐦 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬 𝐠𝐚𝐭𝐡𝐞𝐫𝐢𝐧𝐠 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐝𝐞𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐩𝐨𝐬𝐭-𝐠𝐨-𝐥𝐢𝐯𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭. 𝐄𝐧𝐚𝐛𝐥𝐞𝐝 𝐝𝐚𝐭𝐚-𝐝𝐫𝐢𝐯𝐞𝐧 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧-𝐦𝐚𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝟓𝟎+ 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫𝐬 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐚𝐝𝐯𝐚𝐧𝐜𝐞𝐝 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬, 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐚𝐝𝐨𝐩𝐭𝐢𝐨𝐧, 𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞 𝐯𝐢𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲, 𝐚𝐧𝐝 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲. • Configured and administered 15+ global CSOD environments, leveraging Reporting 2.0, email administration, custom login pages, learner structures, and platform configurations to support 20,000+ learners worldwide. • Led end-to-end LMS implementation projects across multiple enterprise clients, driving requirements gathering, solution design, system configuration, UAT, deployment, and post-go-live support with high customer satisfaction. • Developed advanced reporting and learner data structures, enabling actionable insights for 50+ business stakeholders while improving platform adoption, compliance visibility, and operational efficiency across global learning programs.

LMS System Specialist at Syndigo, Apr 2022 - Sep 2023 · 1 yr 6 mos, Bengaluru, Karnataka, India, 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐞𝐫𝐞𝐝 𝟒𝟐+ 𝐑𝐢𝐯𝐞𝐫𝐬𝐚𝐧𝐝 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭𝐬, 𝐫𝐞𝐬𝐨𝐥𝐯𝐢𝐧𝐠 𝟏,𝟎𝟎𝟎+ 𝐉𝐢𝐫𝐚 𝐭𝐢𝐜𝐤𝐞𝐭𝐬 𝐰𝐢𝐭𝐡 𝟗𝟎%+ 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐬𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐰𝐡𝐢𝐥𝐞 𝐞𝐧𝐬𝐮𝐫𝐢𝐧𝐠 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐬𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲, 𝐮𝐬𝐞𝐫 𝐚𝐜𝐜𝐞𝐬𝐬 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, 𝐚𝐧𝐝 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐥𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬. • Configured 42+ Riversand training tenants as System Administrator, ensuring platform availability, user access management, and seamless learning operations • Resolved 1,000+ Jira support tickets and technical issues, achieving 90%+ customer satisfaction through effective troubleshooting, root cause analysis, and SLA adherence. • Managed LMS course administration, content deployment, user enrollments, and batch processing, enabling efficient learner onboarding and training delivery. • Conducted release validation and sanity testing across 42 training environments, ensuring platform stability, quality assurance, and uninterrupted learner experience. • Developed tenant utilization and operational reports for stakeholders while collaborating with SMEs, Instructional Designers, and IT teams to support LMS integrations and learning initiatives.

LMS System Analyst - Full time at Diageo, Jul 2021 - Apr 2022 · 10 mos, Hybrid, 𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 𝐄𝐝𝐂𝐚𝐬𝐭 (𝐌𝐲 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐇𝐮𝐛) 𝐥𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐞𝐜𝐨𝐬𝐲𝐬𝐭𝐞𝐦𝐬 𝐛𝐲 𝐩𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐓𝐢𝐞𝐫-𝟐 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐨𝐧 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐨𝐧𝐛𝐨𝐚𝐫𝐝𝐢𝐧𝐠 𝟕,𝟎𝟎𝟎+ 𝐞𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐥𝐞𝐚𝐫𝐧𝐞𝐫𝐬, 𝐚𝐧𝐝 𝐚𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐞𝐫𝐢𝐧𝐠 𝐎𝐤𝐭𝐚-𝐛𝐚𝐬𝐞𝐝 𝐚𝐮𝐭𝐡𝐞𝐧𝐭𝐢𝐜𝐚𝐭𝐢𝐨𝐧. 𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐞𝐝 𝐃𝐨𝐦𝐨 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐭𝐨 𝐫𝐞𝐝𝐮𝐜𝐞 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐞𝐟𝐟𝐨𝐫𝐭 𝐛𝐲 𝟗𝟓%, 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝟑𝟎𝟎+ 𝐫𝐞𝐩𝐨𝐫𝐭𝐬 𝐭𝐨 𝟑𝟎+ 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫𝐬 𝐰𝐡𝐢𝐥𝐞 𝐨𝐩𝐭𝐢𝐦𝐢𝐳𝐢𝐧𝐠 𝐋𝐌𝐒 𝐥𝐢𝐜𝐞𝐧𝐬𝐞 𝐮𝐭𝐢𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐚𝐜𝐡𝐢𝐞𝐯𝐢𝐧𝐠 𝐚 𝟓% 𝐜𝐨𝐬𝐭-𝐬𝐚𝐯𝐢𝐧𝐠 𝐑𝐎𝐈. • Provided Tier-2 support for EdCast (My Learning Hub) production issues, collaborating with Application Management teams to troubleshoot, resolve incidents, and maintain platform stability. • Successfully onboarded 7,000+ extended enterprise learners to EdCast, ensuring seamless user migration, access provisioning, and learner adoption. • Designed and implemented dynamic learning workflows for monthly Brand Security programs, improving training visibility and learner engagement through automated dashboard assignments. • Administered Okta-based authentication and user access management, supporting secure access and identity governance for global learning platforms. • Automated learning analytics and reporting using Domo, reducing manual stakeholder effort by 95% and enabling data-driven decision-making across business functions. • Generated and scheduled 300+ automated reports for 30+ global stakeholders while optimizing LMS license utilization, achieving a 5% cost-saving ROI through license reallocation initiatives.

LMS System Analyst - Contingent at Diageo, Sep 2019 - Jul 2021 · 1 yr 11 mos, Bengaluru, Karnataka, India, 𝐋𝐞𝐝 𝐥𝐚𝐫𝐠𝐞-𝐬𝐜𝐚𝐥𝐞 𝐋𝐌𝐒 𝐦𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 𝐛𝐲 𝐞𝐱𝐞𝐜𝐮𝐭𝐢𝐧𝐠 𝐞𝐧𝐝-𝐭𝐨-𝐞𝐧𝐝 𝐄𝐓𝐋 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬, 𝐜𝐫𝐞𝐚𝐭𝐢𝐧𝐠 𝟐,𝟎𝟎𝟎+ 𝐜𝐨𝐮𝐫𝐬𝐞𝐬 𝐢𝐧 𝐄𝐝𝐂𝐚𝐬𝐭, 𝐚𝐧𝐝 𝐢𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐢𝐧𝐠 𝐜𝐞𝐧𝐭𝐫𝐚𝐥𝐢𝐳𝐞𝐝 𝐫𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 𝐭𝐨 𝐞𝐧𝐬𝐮𝐫𝐞 𝐝𝐚𝐭𝐚 𝐢𝐧𝐭𝐞𝐠𝐫𝐢𝐭𝐲, 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐚𝐝𝐨𝐩𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐚𝐜𝐭𝐢𝐨𝐧𝐚𝐛𝐥𝐞 𝐥𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬. 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐮𝐬𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐚 𝐬𝐞𝐥𝐟-𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐩𝐨𝐫𝐭𝐚𝐥 𝐚𝐧𝐝 𝐜𝐫𝐨𝐬𝐬-𝐟𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧, 𝐢𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐚𝐧𝐝 𝐫𝐞𝐝𝐮𝐜𝐢𝐧𝐠 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐝𝐞𝐩𝐞𝐧𝐝𝐞𝐧𝐜𝐲 𝐚𝐜𝐫𝐨𝐬𝐬 𝐠𝐥𝐨𝐛𝐚𝐥 𝐥𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐩𝐫𝐨𝐠𝐫𝐚𝐦𝐬. • Executed end-to-end LMS data migration and ETL processes, ensuring accurate extraction, transformation, and loading of learning data while maintaining data integrity across platforms. • Designed and implemented a centralized reporting solution, streamlining report generation and enabling on-demand access to learning analytics for stakeholders. • Created and configured 2,000+ courses in EdCast (My Learning Hub), supporting large-scale learning platform migration and learner adoption initiatives. • Developed a self-service support portal featuring knowledge articles, FAQs, tutorials, and troubleshooting guides, enhancing user experience and reducing support dependency. • Collaborated with cross-functional teams to optimize learning operations, improve platform usability, and maintain up-to-date support documentation for global users.

Software Engineer Intern at ABC For Technology Training, Jan 2019 - Aug 2019 · 8 mos, Greater Bengaluru Area, • Engineered an extensive web application using Java Full-Stack technology • Created 12 test cases that catered to the unique requirements of each project

Education

Computer Science - Masters, Jawaharlal Nehru national college of engineering

Computer Science - Bachelors, Kuvempu University, Shankaraghatta, Shimoga