Headline

Associate Consultant — Network Engineer · Infosys Limited **Serving Notice Period**

About

I'm a Network Engineer specializing in DDI (DNS, DHCP, IPAM) and enterprise network infrastructure, with 4.5+ years of experience turning complex, fragmented network environments into clean, centralized, high-availability systems. At Infosys, I've led end-to-end DDI migrations across 200+ global enterprise sites — moving organizations from scattered legacy IPAM platforms to EfficientIP DDI, with zero unplanned downtime across every cutover. I've consolidated 10,000+ IP records, engineered DHCP failover architectures for 99.9% SLA uptime, and am currently contributing to SD-LAN modernisation initiatives that replace legacy switching with software-defined, policy-driven infrastructure. Before that, I built my technical support instincts at Benchmark Email — managing high-volume escalations, cutting ticket resolution time by 25%, and keeping enterprise clients running smoothly. What drives me: solving the network problems most engineers avoid — messy migrations, multi-vendor sprawl, IP conflicts at scale. I don't just configure; I document, automate where possible, and leave environments cleaner than I found them. Certifications: CCNP ENCOR · CCNA 200-301 · CEH · EfficientIP Certified DDI Administrator v8 Open to Network Engineer, Senior Network Engineer, and DDI Specialist roles at MNCs, GCCs, and product companies across India. 📩 swagataroy228@gmail.com

Location

Bengaluru

AI stack

hermes agent

langchain

lovable

notion

Work experience

Associate Consultant at Infosys, Jun 2024 - Present · 2 yrs 1 mo, Bengaluru, Leading DDI migration and SD-LAN modernisation for a large enterprise client, covering 200+ global sites. 🔹 Delivered end-to-end EfficientIP DDI migration (DNS, DHCP, IPAM) across 200+ sites with zero unplanned downtime across all phased cutovers. 🔹 Consolidated 10,000+ IPAM records — subnets, pools, reservations, and host entries — from fragmented legacy systems into a single centralized platform, reducing IP-conflict incidents by ~40%. 🔹 Engineered DHCP failover architecture that brought service availability to 99.9% SLA, eliminating single points of failure across enterprise segments. 🔹 Contributing to SD-LAN transformation workstream, migrating legacy LAN environments to software-defined architecture with policy-driven automation. 🔹 Administered routers, switches, wireless APs, and DDI appliances across multi-site networks; authored runbooks adopted as team-wide SOPs. 🔹 Resolved 95%+ of DDI tickets within SLA via ServiceNow, maintaining uninterrupted network operations across a complex multi-vendor environment.

Technical Support Executive · Benchmark Email at Benchmark Email, Sep 2021 - May 2024 · 2 yrs 9 mos, Gurugram, Provided Tier-2 technical support for Benchmark Email (email marketing SaaS) and Contacts+ (contact management CRM), managing enterprise client escalations across both platforms. 🔹 Handled 50+ support tickets/week via Zendesk while maintaining a 95%+ CSAT score across the portfolio. 🔹 Reduced average ticket resolution time by 25% through root-cause documentation and self-service knowledge base articles. 🔹 Served as the escalation point for critical client incidents, coordinating with engineering teams to restore service within SLA and prevent churn on key accounts.

Business Development Manager at HouseItt, Oct 2020 - Oct 2020 · 1 mo, Shillong, Meghalaya, India

Business Development Associate at HouseItt, Sep 2020 - Sep 2020 · 1 mo, Shillong, Meghalaya, India

Education

Master of Computer Applications - MCA, Computer Application, UTU, Dev Bhoomi Group of Institutions, Dehradun

Post Graduation Diploma in IT Management, PGDITM, Symbiosis Centre for Distance Learning