Headline

Head of Product Management (Software) & Business Owner @ Ather Energy | Monetization, IoT, Team Scaling | Ex-Flipkart, Swiggy

About

Head of Software Product Management at Ather Energy with 15+ years of experience building and scaling customer-centric, high-impact products, and leading empowered product managers and teams. Currently, my team and I pioneer seamless mobility—crafting experiences where software and hardware unite beautifully to deliver unmatched convenience, safety, and delightful ownership. Previously, I’ve solved demand and supply challenges across digital marketplaces in domains like e-commerce, retail, supply chain, and hyperlocal services (online shopping, ride-hailing, food delivery). My strengths evolved from deeply understanding customer needs through user research and data to collaboratively building complex, scalable products with cross-functional teams. As a leader, I focus on setting a long-term product vision supported by continuously updated strategies and roadmaps across multiple product areas. I champion empowering teams, mentoring them to leverage real-world experience, data-driven decisions, design thinking, technology, and product thinking to solve consumer problems aligned with business goals. At Ather Energy, the software product management team (15+ PMs) owns the end-to-end customer experience—from pre-ownership to post-ownership—while driving digital growth and revenue via AtherStack. We also build platform capabilities and harness emerging technologies for varied customer and organizational needs. My PM journey began with building 0-to-1 products at CommonFloor (now acquired by Quikr), where I built mobile apps across Android, iOS, and Windows for over 1 million users seeking homes, addressing real estate information asymmetry. At Flipkart, I was part of the Marketplace team, responsible for building a scalable, cost-effective platform for Fulfilment & Inventory Management serving 100,000 sellers. I progressed from APM to Senior Product Manager ruthlessly executing high-impact, timely products and creating long term roadmaps. Later, as Product Lead at Swiggy, I led CRM and Fulfilment post-order consumer experience. Before Ather, I was Sr. Manager of Product Management at Gojek, leading 10 PMs across platform teams (Identity, Communications, Customer Support) serving consumers, drivers, and merchants. I also led Gojek’s Marketplace Supply team, optimizing driver availability and cost-efficient demand fulfilment. I hold an MBA in Information Systems and Operations from IIM Tiruchirappalli and a B.Tech. in Metallurgy and Material Science from VNIT Nagpur. Outside work, I enjoy travel, trekking, movies, biographies, puzzles, and cricket.

Location

Bengaluru

AI stack

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Work experience

Head of Product Management (Software) at Ather Energy, Nov 2023 - Present · 2 y 9 mo, Bengaluru, Leading a group of 17 PMs and responsible for 3 teams building consumer facing software products spread across - AtherStack , PreOwnership Experience and Connected Platforms. AtherStack includes advanced Ride Assist experiences, vehicle dashboard software and companion mobile app powered by Ather vehicles’ onboard connectivity and data platforms. PreOwnership experience solves for product discovery and customer leads acquisition, conversion to retail sales via Ather Energy website and sales interfaces. - Product Strategy & Vision for AtherStack 7 innovations: Infinite Cruise, Voice on Ather, Pothole Alerts etc - Helped unlock 40%+ WAU for AtherStack experiences across dashboard and mobile app - 0 to 1 product launch of Ather Fleet unlocked additional 10% revenue stream for Ather - Scaled Product Platforms and processes to facilitate international markets launch - SriLanka and Nepal - Formulated AtherStack 7 product pitch for Ather Community Day ‘25

Head of Product Management (Software) at Ather Energy, Nov 2023 - Present · 2 y 9 mo, Bengaluru

Group Product Manager at Gojek, Jan 2023 - Nov 2023 · 11 mos, Bengaluru, Karnataka, India · Hybrid, Built GoTo Profile Platform - Unified Identity Management for users across Gojek, Tokopedia and GoPay. We enabled a unique identifier and a common registration + authentication system for all users in the GoTo ecosystems to unlock seamless access to our services across the ecosystem of e-Commerce, on-demand hyperlocal services and payments. This also helped the different businesses in the GoTo Group to understand their customers better and provide more relevant offerings to them.

Manager, Product Management at Gojek, Jan 2022 - Dec 2022 · 1 yr, Bengaluru, Karnataka, India · Hybrid, Led three core cross-user / cross-app platform teams (identity management, communications platform and customer support) in Gojek leading a group of 10 PMs. These teams catered to Gojek Consumers, Driver Partners, and Merchant Partners as end users and our platform capabilities also extend to other apps in the GoTo Group like Tokopedia and GoPay. Key Achievements: - Launched and optimised login/verification methods (OTP via SMS / WhatsApp, Silent verification, trusted devices, app PIN etc) to improve login success rate (75% to 83%), p50 login time (~6sec to ~3sec) along with a reduction in login cost per request by 50% (450 IDR to 250 IDR) - Realised annual savings of $10 Bn by optimising SMS delivery & introducing VoIP as an alternative calling method between customers and drivers - Replaced CleverTap as a Marketing Comms tool with an in-house campaign management tool that supports Push Notifications, In-app Messaging, Email, and WhatsApp as communication channels - Improved coverage of self-serve issue resolution via chatbot and automations from 10% to 90 - [Platformisation] Extended consumer-facing products to drivers and merchant users in Gojek, Tokopedia

Product Lead at Gojek, Apr 2020 - Dec 2021 · 1 yr 9 mos, Bengaluru, Karnataka, India · Hybrid, In this role, I was leading the supply management platform team which is responsible for ensuring the availability of delivery partners and efficient fulfilment across all of Gojek's services like ride-hailing, food delivery, logistics and groceries to name a few - all this across multiple geographies - Indonesia, Singapore and Vietnam. The job is to effectively activate and position 600k+ drivers on a daily basis, and optimise for efficient fulfilment of a hyperlocal demand of 4 Mn+ transactions /day. Key Achievements: - Reduced Supply spends by 50% with annual savings of 13 Mn USD via successful launch and Pan Indonesia rollout of Driver Incentives of the type MTE (Minimum Total Earnings) - Launched POI Recommendations - brand new Supply Positioning tool in the Driver App powered via ML which boosted fulfilment rate by ~1.5% (translates to 1 Mn+ incremental orders a month) - Championed the Platformization Roadmap by creating External Facing API services for Supply Search

Senior Product Manager at Swiggy, Apr 2019 - Apr 2020 · 1 yr 1 mo, Bengaluru, Karnataka, India, At Swiggy, I was the product lead for Post Order Customer Experience and led the CRM and Fulfilment product areas. This included building a delightful post-order placement experience for consumers including and not limited to seamless order fulfilment orchestration, service recovery, order tracking experience, self-serve help chatbots and products for Swiggy Customer Care Agents as well. Key Achievements: - Reduced agent interactions by 30% by optimising order tracking screen UX & chatbot workflows - resulted in annual savings to the tune of $45 Mn. - Improved customer experience by 5 NPS points via exception mgmt. and reduced cancellations - Formulated NLP-based tool for support agents to reduce Avg. Query Resolution time by ~50%

Senior Product Manager at Flipkart.com, Jul 2016 - Apr 2019 · 2 yrs 10 mos, Bengaluru, Karnataka, India, * Products Managed – Enabling Product Inwarding and Recalls to / from FK Warehouses, inventory reconciliation, inventory recommendations, inventory health insights * Extended Product –Operational Excellence around inventory movement adherence, WH space utilisation etc. * Doubled (100% growth) Flipkart Fulfilment business by solving for WH storage space availability in 6 months * Launched a horizontal product platform for Inventory Management - Enables visibility into and critical insights for improving inventory health & optimise working capital, Improves fulfilment speed by converting regional demand forecast to Inwarding recommendations * Launched pickup service for moving consignments from seller premise to FK Warehouses – will enable greater inwarding adherence at 3x current scale * Revamped Flipkart Fulfilment onboarding processes and product to reduce onboarding TAT by 20 days

Product Manager II at Flipkart.com, Aug 2014 - Jun 2016 · 1 yr 11 mos, Bengaluru, Karnataka, India, * Product Charter – Seller Order Fulfilment, Returns Management, MP Policies for sellers (orders) and buyers (returns), External Fulfilment APIs, Managed Fulfilment * Extended Product – Seller Mobile App, Enabling new FF models (Smart Fulfilment, Self-ship, Multi location pickups, furniture multi part shipments, large supply chain), Operational Excellence, Packaging Adherence * Reliably scaled up Seller Fulfilment order volumes to 6x while containing seller cancellations to <0.3% * Enabled express capability - 75%+ orders dispatched with an SLA of 2 hours from seller premise * Launched v0 of Flipkart Seller Mobile app from scratch in 3 months – adopted by all sellers * Implemented Self Ship Fulfilment model to solve for low reach pin-codes, specific product categories * Launched Smart Fulfilment for sellers – WH like inventory guarantee and order fulfilment – scaled up gracefully to 1000+ sellers and increased F-Assured coverage by 35%

Associate Product Manager at Commonfloor, Jan 2014 - Aug 2014 · 8 mos, Bengaluru, Karnataka, India, * Product Charter: Property Search Mobile App (Android, iOS and Windows) * Successfully scaled the Android mobile app to 1 Lac+ installs * Increased user retention rate by 35% * Launched the iOS and Windows mobile app from the scratch

Product Associate at Commonfloor, Apr 2013 - Dec 2013 · 9 mos, Bengaluru, Karnataka, India, * Product Charter: Real Estate Research and Advice – Projects, Localities, Guides and CF Forum * Achievements: Enhanced the projects database to 80000+ projects with several new attributes * Implemented smart algorithms for projects and locality price trends, Increased user engagement (page views per session) by 40% for research pages, Improved time spent per visit on Forums by 200% * Launched rich content driven forum, locality and project pages with responsive UX on web and mobile web * Developed Business Analysis and intelligence reporting tools / applications for the internal stakeholder teams * Got promoted from Product Analyst to APM in a year for managing multiple products successfully

Application Engineer at Oracle, Jun 2008 - Jun 2011 · 3 y, Hyderabad

Education

PGDM (MBA), Management Education, Indian Institute of Management, Tiruchirappalli

B.Tech, Metallurgical and Material Science, Visvesvaraya National Institute of Technology