Suvam Chakraborty profile photo 1 on Tal

Suvam Chakraborty

Salesforce Platform Foundations Certified | Driving Customer Success & Technical Excellence in Enterprise SaaS Support

Bengaluru

6+ years of work experience

Clinisys
Dec 20241 yr 11 mosPresent

Kolkata

• Provide L1/L2 support for ICE applications serving global customers. • Investigate and resolve complex application issues through troubleshooting, SQL queries, log analysis, and root cause analysis. • Perform Salesforce (Currently Servicenow) Administration activities supporting business users and CRM operations. • Handle production incidents, change requests, and service requests while meeting SLA commitments. • Perform UAT and validate business workflows before production deployment. • Collaborate with Development, QA, Product, and Infrastructure teams to resolve customer issues. • Participate in customer calls and provide technical consultation, guidance and training to the enterprise clients. • Prepare knowledge articles, RCA documentation, and troubleshooting guides.
eOxegen - Track Four Infotec
Aug 20231 yr 5 mosDec 2024

Kolkata

• Delivered technical support for enterprise project management and data integration solutions. • Created complex SQL queries for audits, reporting, and troubleshooting. • Managed customer incidents, change requests, and production support activities. • Performed UAT and coordinated software releases. • Supported data migration projects and validated migrated data. • Worked directly with customers to troubleshoot application issues and improve user experience.
Kovair Software
Apr 20212 yrs 5 mosAug 2023

Kolkata

• Supported enterprise ALM and CRM solutions across global customers. • Administered tools like Salesforce, Jira, HP ALM, ServiceNow platform for integration through omnibus. • Managed user administration, issue tracking, workflow support, and application configuration. • Hosted and maintained applications on IIS. • Performed API testing using Postman. • Conducted accessibility testing, functional testing, and UAT. • Investigated production issues using SQL and application logs. • Coordinated deployments, incident resolution, and change implementation.
Reverie Language Technologies
Sep 201910 mosJun 2020

Bangalore

• Worked on database migration, SQL troubleshooting, production deployments, and UAT. • Collaborated with cross-functional teams to deliver enterprise software solutions. • Conducted customer demonstrations and production support.

Suvam’s AI Stack

claude code
claude code
gemini
gemini

Education

Regent Education and Research Foundation Group of Institutions 263

Bachelor of Technology - BTech, Electrical Engineering

Regent Education and Research Foundation Group of Institutions 263

20163 yrs2019
Regent Education and Research Foundation Group of Institutions 263

BTech - Bachelor of Technology, Electrical Engineering

Regent Education and Research Foundation Group of Institutions 263

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Headline

Salesforce Platform Foundations Certified | Driving Customer Success & Technical Excellence in Enterprise SaaS Support

About

Technical/Product Support Engineer with 6+ years of experience delivering enterprise application support across Healthcare, Insurance, and CRM platforms. Experienced in basic Salesforce Administration, accessibility testing, product support, SQL analysis, incident and change management, dealing with POC, UAT, API testing, and customer-facing technical support. Skilled in root cause analysis, troubleshooting complex application issues, collaborating with cross-functional teams, and driving high customer satisfaction. Strong experience supporting enterprise SaaS applications using Salesforce, ServiceNow, Jira, and HP ALM while working in Agile environments.

Location

Bengaluru

AI stack

claude code

gemini

Work experience

Product Support Engineer at Clinisys, Dec 2024 - Present · 1 yr 11 mos, Kolkata, • Provide L1/L2 support for ICE applications serving global customers. • Investigate and resolve complex application issues through troubleshooting, SQL queries, log analysis, and root cause analysis. • Perform Salesforce (Currently Servicenow) Administration activities supporting business users and CRM operations. • Handle production incidents, change requests, and service requests while meeting SLA commitments. • Perform UAT and validate business workflows before production deployment. • Collaborate with Development, QA, Product, and Infrastructure teams to resolve customer issues. • Participate in customer calls and provide technical consultation, guidance and training to the enterprise clients. • Prepare knowledge articles, RCA documentation, and troubleshooting guides.

Technical Support Engineer at eOxegen - Track Four Infotec, Aug 2023 - Dec 2024 · 1 yr 5 mos, Kolkata, • Delivered technical support for enterprise project management and data integration solutions. • Created complex SQL queries for audits, reporting, and troubleshooting. • Managed customer incidents, change requests, and production support activities. • Performed UAT and coordinated software releases. • Supported data migration projects and validated migrated data. • Worked directly with customers to troubleshoot application issues and improve user experience.

Software Engineer at Kovair Software, Apr 2021 - Aug 2023 · 2 yrs 5 mos, Kolkata, • Supported enterprise ALM and CRM solutions across global customers. • Administered tools like Salesforce, Jira, HP ALM, ServiceNow platform for integration through omnibus. • Managed user administration, issue tracking, workflow support, and application configuration. • Hosted and maintained applications on IIS. • Performed API testing using Postman. • Conducted accessibility testing, functional testing, and UAT. • Investigated production issues using SQL and application logs. • Coordinated deployments, incident resolution, and change implementation.

Data Analyst at Reverie Language Technologies, Sep 2019 - Jun 2020 · 10 mos, Bangalore, • Worked on database migration, SQL troubleshooting, production deployments, and UAT. • Collaborated with cross-functional teams to deliver enterprise software solutions. • Conducted customer demonstrations and production support.

Education

Bachelor of Technology - BTech, Electrical Engineering, Regent Education and Research Foundation Group of Institutions 263

BTech - Bachelor of Technology, Electrical Engineering, Regent Education and Research Foundation Group of Institutions 263