Headline

Order-to-Cash (O2C) Specialist | SAP IS-U | Order Management | Billing & Dispute Resolution | 7+ Years at Tata Consultancy Services

About

I'm having experience in Results-driven professional with over seven years of experience at Tata Consultancy Services, specializing in information process enablement, customer support operations in utility Domain and O2C and data-driven workflow optimization. Proven expertise in analyzing complex operational processes, improving data integrity, and enhancing service efficiency to support critical business functions. Skilled in Python, SQL, Tableau, and Power BI, with hands-on experience managing operational databases and generating actionable insights from service and performance data. Known for resolving recurring operational issues, improving customer satisfaction, and delivering measurable efficiency gains. Now seeking to transition into a Data Analyst role where analytical expertise and data-driven decision-making can drive business performance and operational excellence.

Location

Greater Kolkata Area

Work experience

Data Analyst at Tata Consultancy Services, Sep 2018 - Present · 7 yrs 9 mos, Kolkata, West Bengal, India

Information Specialist at Tata Consultancy Services, Sep 2018 - Present · 7 yrs 9 mos, Analyzed and streamlined complex information workflows across back-office and customer support operations, leading to improved efficiency and data consistency. Identified and resolved root causes of recurring customer issues by meticulously examining service logs and operational data, enhancing customer satisfaction and reducing escalations. Managed and maintained critical operational databases/information systems, ensuring high levels of data accuracy and integrity essential for daily business functions. Generated concise reports on key operational metrics (e.g., query resolution times, process throughput) to inform management decisions and highlight areas for improvement. Collaborated with cross-functional teams to implement process enhancements, demonstrating strong communication and teamwork in a data-intensive environment. Meter to Cash: Released £2–4 million of overdue billing monthly. Managed change of supply disputes, change of tenancy, and product alignments. Executed bulk uploads of new acquisitions and updated meter configurations.

Education

Bachelor of Arts - BA, West Bengal State University, Kolkata

Bachelor of Arts - BA, Sundia High school