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Susmita Sengupta

Data Scientist/ AI Engineer | Data Science, RAG, AI Agents, & MLOps | Al/ML Community

Greater Bengaluru Area

9+ years of work experience

Devi Mandir
Jan 20233 yrs 5 mosPresent

United States

Devi Mandir
20222 yrs2024

Managed offshore teams, ensuring smooth collaboration and coordination for optimal performance. Executed targeted social media campaigns to boost the organization's online presence. Orchestrated tour and travel activities, showcasing strong organizational skills and attention to detail. Fostered cross-departmental collaboration to align with organizational goals. Led offshore teams with clear communication and strategic direction, overseeing the preparation of Marketing materials and maintaining a positive company image in markets served. Handling multiple projects like Showcasing the books on Google merchant center, handling a website on Microsoft Azure, launched a podcast on Spotify.
Myntra
Sep 20211 yrAug 2022

Bangalore Urban, Karnataka, India

Handled 1000+ escalated customer queries monthly with 98% resolution rate Managed cross-functional coordination with logistics, warehousing, and product teams Improved turnaround time on escalations by 35% through automation & SOP optimization
Accenture
Apr 20174 yrs 6 mosSep 2021

bangaluru

Ensured 100% accuracy in financial transactions across multiple global clients Recognized for reducing billing errors by 40% with a new QA workflow Collaborated with teams across India, UK, and US to streamline processes
Accenture
20174 yrs2021

Results-driven AI/ML Engineer with over six years of experience in leveraging machine learning, data science, and cloud-based AI solutions to optimize business operations. Proficient in developing and deploying machine learning models using TensorFlow, PyTorch, and Scikit-learn. Experienced in Microsoft Azure and Databricks with strong expertise in MLOps, distributed computing, and AI-driven business solutions. Adept at problem-solving, strategic decision-making, and collaborating with cross-functional teams to drive innovation.

Education

PES University

Master of data science, Data science

PES University

20212 yrs2023
Ramaiah College Of Arts, Science and Commerce

Bachelor’s Degree, business management

Ramaiah College Of Arts, Science and Commerce

20133 yrs2016

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Headline

Data Scientist/ AI Engineer | Data Science, RAG, AI Agents, & MLOps | Al/ML Community

About

As a results-driven professional with over 6 years of experience in client success, program management, and operations, I bring a strong track record of optimizing performance, improving conversion rates, and leading cross-functional teams. MBA Degree in Data Analytics with a dual specialization in Data Science & Supply Chain, I’m passionate about leveraging data to drive strategic decisions and operational excellence. With additional certifications in Python, SQL, and Machine Learning, I bring a tech-enabled perspective to business challenges. I’m actively seeking impactful leadership roles in Bangalore that align with my skills in supply chain optimization, stakeholder management, and customer success. Let’s connect if you're looking for a dynamic professional ready to create measurable impact.

Location

Greater Bengaluru Area

Work experience

Digital Marketing & Technology Lead, Devi Mandir at Devi Mandir, Jan 2023 - Present · 3 yrs 5 mos, United States

Digital Marketing Specialist at Devi Mandir, 2022 - 2024 · 2 yrs, Managed offshore teams, ensuring smooth collaboration and coordination for optimal performance. Executed targeted social media campaigns to boost the organization's online presence. Orchestrated tour and travel activities, showcasing strong organizational skills and attention to detail. Fostered cross-departmental collaboration to align with organizational goals. Led offshore teams with clear communication and strategic direction, overseeing the preparation of Marketing materials and maintaining a positive company image in markets served. Handling multiple projects like Showcasing the books on Google merchant center, handling a website on Microsoft Azure, launched a podcast on Spotify.

Escalation Manager at Myntra, Sep 2021 - Aug 2022 · 1 yr, Bangalore Urban, Karnataka, India, Handled 1000+ escalated customer queries monthly with 98% resolution rate Managed cross-functional coordination with logistics, warehousing, and product teams Improved turnaround time on escalations by 35% through automation & SOP optimization

Transaction support associate at Accenture, Apr 2017 - Sep 2021 · 4 yrs 6 mos, bangaluru, Ensured 100% accuracy in financial transactions across multiple global clients Recognized for reducing billing errors by 40% with a new QA workflow Collaborated with teams across India, UK, and US to streamline processes

Transaction Processor at Accenture, 2017 - 2021 · 4 yrs, Results-driven AI/ML Engineer with over six years of experience in leveraging machine learning, data science, and cloud-based AI solutions to optimize business operations. Proficient in developing and deploying machine learning models using TensorFlow, PyTorch, and Scikit-learn. Experienced in Microsoft Azure and Databricks with strong expertise in MLOps, distributed computing, and AI-driven business solutions. Adept at problem-solving, strategic decision-making, and collaborating with cross-functional teams to drive innovation.

Education

Master of data science, Data science, PES University

Bachelor’s Degree, business management, Ramaiah College Of Arts, Science and Commerce