Headline

Portfolio Management, Data Process and Automation Lead, IBM Consulting Assets

About

Susmita has more than 27 years of post qualification experience in the IT industry. She has been a key contributor in the Asset enablement journey for IBM Consulting, playing a major role in driving the Asset agenda in IBM and eventually matured as a key Asset SME. She is currently, working on the Asset portfolio and commercialisation data processes, in the IBM Consulting Assets Team, with focus on automation and process improvement. Prior to this, as the Asset Portfolio Lead, Susmita managed the entire IBM Consulting Asset Portfolio, which is a huge collection of repeatable solutions, and their omni-channel sales through IP Licensing and Productization. Earlier, Susmita was the Leader of the GBS Europe Knowledge Hub in IBM, which is a comprehensive compilation of various intellectual capital organized by specific interest areas relevant for sales communities at IBM. Susmita started in IBM as a Technical Solution Manager in the Solutioning team, IBM India, primarily handling AMS opportunities within the Industrial Sector. She is also an accomplished estimation professional and widely recognized in IBM as an expert in the SLIM Suite of tools. She was previously was an Estimation Consultant for the Global Estimating Initiative, which is a part of the WW Process, Methods & Tools group under the Delivery Excellence umbrella. And before joining IBM, she was as a Solution Architect for the Enterprise Content Management domain in Tata Consultancy Services. A technical person at heart, Susmita has always been eager to learn new technology and apply it as appropriate. Knowledgeable in a variety of web technology platforms and worked on many websites and web-based applications for various domestic and overseas clients. She possesses the experience of working with people from diverse culture, in multiple geographies across the globe in USA, South Africa, Norway, UAE and various locations within India as well. Susmita is passionate about grooming people than managing and successfully mentored several team members. Specialties: Technical Consultancy related to Pre-sales and Solutioning, Software Estimation using defined methodologies like top down, bottom up, parametric etc., Customer Specific Solution Development encompassing Staffing and Pricing, Business Development, Consulting Engagements and Solution Architecture in Portals and Enterprise Content Management.

Location

Kolkata

Work experience

Senior Managing Consultant / Data Process and Automation Lead, IBM Consulting Assets at IBM, May 2016 - Present · 10 yrs 2 mos, Greater Kolkata Area, Responsible for leading the improvements by automating key data processes in the asset commercialization journey. Earlier managed the IBM Consulting Asset Portfolio, which is a huge collection of repeatable solutions, differentiated with IBM Design Thinking. Lead asset lifecycle management activities, including harvesting and promotion, fast track the high value IBM Consulting market-relevant solutions, through sales and support, education and also measure portfolio performance across BUs and IOTs. The wider team designs, develops and also commercializes the IP, which includes asset licensing and pricing. Continuing to facilitate portfolio decisions to drive rationalization in alignment with the business strategy. IBM Consulting asset-based solutions drives to market, and delivers a focused portfolio of client-valued industry solutions for IBM and work cross industry, in collaboration with different service lines, asset development teams and IBM Research, to harvest, build, price and market the solutions. They deliver innovation and value to clients, while accelerating IBM’s growth strategy to be the essential digital re-invention partner for clients.

GBS Europe Knowledge Hub Lead at IBM, May 2015 - Apr 2016 · 1 yr, Greater Kolkata Area, Leading and managing the GBS Knowledge Hub, which is the central point of contact for the intellectual capital to support GBS sales professionals in Europe. The Knowledge Management Team harvests, collates, manages and searches out the latest and best ICAP to bring the IBM's latest thinking and assets and strives to provide a competitive edge to IBM's sales teams and to the Proposal Assistance Team enabling them to develop fine-tuned write-ups suited to client’s unique requirements. Set up the Knowledge Hub and its processes, from scratch and led to a successful release of the system, with consistent increase in hit counts.

Managing Consultant / Estimation SME at IBM India Pvt.Ltd., Jul 2010 - Mar 2015 · 4 yrs 9 mos, Leading and managing several SLIM Suite (Software Lifecycle Management) deployment programs across various accounts, geographies and practice areas in IBM. As an SME, also responsible for providing estimation related technical expertise, guidance and support to ongoing projects worldwide. • Also lead the harvest, harden and calibration of the estimation models as part of a high priority delivery initiative in IBM.

Technical Solution Manager (Pre-sales & Solutioning) at IBM India Pvt.Ltd., Mar 2007 - Jun 2010 · 3 yrs 4 mos, Responsible for solutioning deals end-to-end involving requirement collection, effort estimation, pricing, and providing the final response to the customer. This included preparation of staffing plan, cost case, price case taking into consideration all the aspects of the solution including labor and non-labor parameters. Following the creation of the solution, it had to be taken through the delivery, quality and executive approvals. The job demands excellent communication and coordination skills. A major challenge in this work is collating information from different diverse sources to create a compelling story for the customer to be, remain interested about the solution and the company throughout the lifecycle of the process and help the customer service executive sell the solution to the customer.

Associate Consultant / Solution Architect (Enterprise Content Management) at Tata Consultancy Services, Nov 1997 - Jan 2007 · 9 yrs 3 mos, Represented the Knowledge Management (KM) Practice in Kolkata as part of the Documentum CoE and enjoyed recognition in TCS Kolkata as a key resource in the KM domain. Was also engaged in business development, training, and recruitment initiatives to support ongoing projects in the related domain and worked in leadership roles in architecting, designing, developing and implementing end-to-end Enterprise Content Management (ECM) systems using Documentum and IBM DB2 Content Manager.

Education

B.Tech., Radiophysics & Electronics, University of Calcutta

B.Sc., Physics, Lady Brabourne College