Headline

Technical Support Executive | Broadband & Mobile Network | ECE Final year B-Tech student

Location

West Bengal

Work experience

CSE at Reliance Jio Infocomm Limited, Oct 2023 - Present · 2 yrs 9 mos, Kolkata, West Bengal, India, Provided technical and customer support for broadband and mobile network services in a telecom environment. Handled connectivity, data speed, signal, and service-related issues efficiently.Performed first-level network troubleshooting and guided customers through resolutions. Logged incidents and escalated technical issues to backend teams as per SLA. Assisted with activation and voice/data technical queries. Maintained high standards of customer satisfaction and service quality.

Education

Bachelor of Technology - BTech, Electronics and communication engineering, Dr. Sudhir Chandra Sur Degree Engineering College

diploma, electronics and telecommunication engeenering, JIS School of Polytechnic (JISSP)