Headline

Team Lead@ Analyst at Accenture || SAP BASIS S/4 HANA

About

Results-driven SAP BASIS Consultant and Team Lead with hands-on expertise in managing complex SAP landscapes, system administration, performance optimization, and upgrade projects. Currently leading a distributed team of 75+ professionals across multiple geographies, ensuring seamless operations, high system availability, and efficient incident resolution. Proven track record in handling end-to-end BASIS activities including system installations, refreshes, migrations, kernel upgrades, and performance tuning. Adept at coordinating with cross-functional teams, driving process improvements, and maintaining SLA-driven delivery in high-pressure environments. Known for strong ownership, problem-solving mindset, and leadership capabilities, with a focus on building high-performing teams and delivering business-critical solutions. Passionate about continuous learning and staying aligned with evolving SAP technologies.

Location

Bhubaneswar

AI stack

n8n

notion

openai

replit

Work experience

Packaged Application Development Analyst at Accenture, Sep 2022 - Present · 3 yrs 10 mos, Bengaluru, Karnataka, India, • Leading a global team of 75+ SAP BASIS professionals across 3 countries, ensuring 24x7 system availability and smooth operations for critical business environments. • Managing end-to-end SAP BASIS activities including system administration, monitoring, performance tuning, and troubleshooting of complex SAP landscapes. • Driving incident, problem, and change management processes, ensuring adherence to SLAs and minimizing system downtime. • Coordinating with cross-functional teams (functional, infrastructure, DB, OS) to resolve high-priority issues and maintain system stability. • Executing system refreshes, client copies, and system builds, ensuring data consistency and minimal business disruption. • Handling SAP upgrades, kernel upgrades, and patching activities, including planning, execution, and post-upgrade validation. • Monitoring system performance and implementing optimization strategies to improve response time and system efficiency. • Managing transport management system (TMS) and ensuring smooth movement of transports across landscapes. • Leading shift planning and roster management to ensure optimal resource utilization and round-the-clock support coverage. • Acting as the primary escalation point for critical issues, providing quick resolution and stakeholder communication. • Mentoring and guiding team members, improving overall team performance and technical capability. • Collaborating with stakeholders and clients to understand requirements and deliver reliable, scalable SAP solutions. • Driving process improvements, documentation, and standardization across BASIS operations. • Ensuring compliance with organizational policies, security standards, and audit requirements.

SAP Basis Consultant at Accenture, Sep 2022 - Present · 3 yrs 10 mos, Lead daily stand-up calls to track team progress, manage workload distribution, and ensure alignment across a globally distributed team spanning 3 countries. Facilitate weekly SAP sync-up and governance meetings, ensuring effective collaboration and timely closure of action items. Conduct daily delivery reviews with senior leadership, highlighting risks, escalations, and key performance metrics. Monitor and manage SLA and KPI adherence, driving continuous service improvement and operational efficiency. Serve as the primary Point of Contact (POC) for Outcome-Based Services Requests (OBSR), ensuring timely execution and request tracking. Proactively oversee team dashboards, shared mailboxes, and customer queues, prioritizing critical issues and high-impact clients. Manage P1/P2 incidents and escalations, ensuring quick resolution through cross-functional coordination. Drive accountability, ownership, and visibility across tasks, improving team performance and delivery standards.

Education

Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering, ITER,SOA, Bhubaneswar

Bachelor of Technology, Electrical, Electronics and Communications Engineering, Institute of Technical Education and Research(ITER)