---
title: "sushmita pujari - Subject Matter Expert in Bengaluru | Tal"
description: "Meet sushmita pujari, Amazon Retail Business Services | Catalog Specialist II - Subject Matter Expert |Business Analyst | Operations| SQL | Process & Automation | Agile & Scrum based in Bengaluru."
image: "https://tal.club/meet/sushmita-6/share-image"
---

# sushmita pujari on Tal

## Headline

Amazon Retail Business Services \| Catalog Specialist II \- Subject Matter Expert \|Business Analyst \| Operations\| SQL \| Process & Automation \| Agile & Scrum

## About

I am a data\-driven Business Analytics and Program professional with 9\+ years of experience at Amazon, where I progressed from an individual contributor to a Subject Matter Expert by consistently delivering high\-impact, scalable solutions\. My work spans process optimization, business analytics, automation enablement, and stakeholder management across large\-scale EU and UK retail operations\. I specialize in translating complex operational data into actionable insights using advanced SQL, Tableau, and Excel, enabling leadership teams to make informed, data\-backed decisions\. I have led end\-to\-end process re\-engineering initiatives, authored BRDs, supported automation programs, and driven measurable improvements in efficiency, quality, and customer experience\. In my current role, I collaborate closely with cross\-functional stakeholders across Supply Chain, Fulfillment Centers, Technology, and Vendor Management, while mentoring teams and owning executive\-level reporting such as MBRs and KPI dashboards\. I enjoy solving ambiguous problems, simplifying complex processes, and building solutions that scale\. I am now seeking opportunities where I can leverage my experience in business analysis, analytics, and process transformation to drive meaningful business impact in fast\-growing, product\-led organizations\.

## Location

Bengaluru

## Work experience

Subject Matter Expert at Amazon, Apr 2022 \- Present · 4 yrs 4 mos, Bengaluru, Karnataka, India

Specialist at Amazon, Apr 2022 \- Present · 4 yrs 4 mos, Led a team of 15\+ associates across EU Retail workflows, defining performance KPIs and driving operational excellence\. Spearheaded LLM\-based automation of redundant operational tasks, achieving 14% workforce optimisation \(13\.34 FTE reduction out of 95 associates\) within 12 months\. Engineered intelligent process redesign that reduced Average Handling Time \(AHT\) by 36\.88 minutes per case, significantly improving throughput and SLA adherence\. Partnered with Technology and Product teams to translate business requirements into BRDs and user stories, accelerating automation delivery through Agile sprint cycles\. Led end\-to\-end User Acceptance Testing \(UAT\), ensuring seamless production rollouts with validated pre\- and post\-impact measurement\. Built dashboards to monitor KPIs, quantify automation ROI, and deliver data\-backed insights to senior leadership\. Collaborated cross\-functionally with Supply Chain, Fulfilment Centres, and Tech teams to resolve escalations and drive scalable process improvements\. Onboarded new programmes and developed SOP frameworks to stabilise operations and sustain quality benchmarks post\-automation\.

Senior Catalog Associate at Amazon, Oct 2017 \- Apr 2022 · 4 yrs 7 mos, Streamlined inbound and catalogue issue resolution by collaborating with Instock teams and vendor managers, reducing issue resolution time\. Authored and maintained SOPs that improved resolution accuracy, minimised rework, and enhanced team productivity\. Designed and delivered training programmes and online modules for new hires, enabling efficient remote onboarding\. Managed daily workload allocation ensuring adherence to SLAs, quality standards, and productivity targets\. Developed and presented Monthly Business Review \(MBR\) decks, providing data\-driven insights on EU Marketplace trends and operational gaps\. Recommended process enhancements and technology solutions to stakeholders, improving operational efficiency and customer satisfaction\.

## Education

Bachelor of Engineering, Information Science/Studies, Alva's Institute of Engineering and Technology

[View the original profile](https://tal.club/meet/sushmita-6)

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