Sushma Mallibhat profile photo 1 on Tal

Sushma Mallibhat

Technical Specialist - Salesforce Administration Certified Salesforce Admin, Certified Salesforce AI Associate and Certified Salesforce Agentforce Specialist

Bengaluru

7+ years of work experience

Telstra
Jul 20241 yr 10 mosPresent

Bengaluru, Karnataka, India

At Telstra, I manage and customize our Salesforce platform—primarily within Sales Cloud—to ensure smooth technical operations. I handle user profile management, routing configurations, process automation, workflows, approval processes, and backend operations using tools like Workbench and Salesforce Inspector, while supporting incident management via BMC Helix and managing JIRA tickets in agile sprints. I’m actively involved in impact assessments for software deployments and production, as well as portfolio management to align technical capabilities with broader business objectives. Additionally, I collaborate closely with cross-functional teams to drive efficiency and innovation across our operations, and although I have knowledge of managing leads and opportunities, my primary focus remains on maintaining technical excellence and operational efficiency.
Career Break
May 20231 yr 3 mosJul 2024

UNext Learning
Sep 20228 mosApr 2023

Bengaluru, Karnataka, India

Experienced Salesforce Administrator proficient in configuring, customizing, and maintaining Salesforce implementations to optimize business processes and drive user adoption. Skilled in developing workflows, reports, and dashboards to enhance operational efficiency and support strategic objectives.
BYJU'S
Mar 20211 yr 7 mosSep 2022

Bengaluru, Karnataka, India

🌟 Experienced in Crafting Tailored Salesforce Solutions 🌟 As a seasoned Salesforce Administrator and Product Specialist, I have honed my skills in sculpting Salesforce landscapes to perfectly align with business objectives. I excel in translating diverse needs into elegant, bespoke CRM solutions that unleash the full potential of Salesforce.
DGS Technical Services Inc.
Jan 20201 yr 3 mosMar 2021

Bangalore

DGS Technical Services Inc.
Jul 20197 mosJan 2020

Bangalore

Education

Bachelor of Engineering - BE, Civil Engineering

SDM College of Engg & Tech , Dharwad

PUC, PCMC

National PU college

20141 yr2015

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Headline

Technical Specialist - Salesforce Administration Certified Salesforce Admin, Certified Salesforce AI Associate and Certified Salesforce Agentforce Specialist

About

Salesforce Certified Administrator and Salesforce AI Associate with 6 years of professional experience, including 3.5 years of focused expertise in Salesforce configuration, automation, and platform management. At Telstra, I play a key role in driving Salesforce solutions by streamlining processes, optimizing system performance, and collaborating with cross-functional teams to support business-critical initiatives. I’m passionate about delivering impactful, scalable solutions that align technology with strategic goals.

Location

Bengaluru

Work experience

Technical Specialist - Salesforce at Telstra, Jul 2024 - Present · 1 yr 10 mos, Bengaluru, Karnataka, India, At Telstra, I manage and customize our Salesforce platform—primarily within Sales Cloud—to ensure smooth technical operations. I handle user profile management, routing configurations, process automation, workflows, approval processes, and backend operations using tools like Workbench and Salesforce Inspector, while supporting incident management via BMC Helix and managing JIRA tickets in agile sprints. I’m actively involved in impact assessments for software deployments and production, as well as portfolio management to align technical capabilities with broader business objectives. Additionally, I collaborate closely with cross-functional teams to drive efficiency and innovation across our operations, and although I have knowledge of managing leads and opportunities, my primary focus remains on maintaining technical excellence and operational efficiency.

Relocation at Career Break, May 2023 - Jul 2024 · 1 yr 3 mos

Assistant Manager - PMO at UNext Learning, Sep 2022 - Apr 2023 · 8 mos, Bengaluru, Karnataka, India, Experienced Salesforce Administrator proficient in configuring, customizing, and maintaining Salesforce implementations to optimize business processes and drive user adoption. Skilled in developing workflows, reports, and dashboards to enhance operational efficiency and support strategic objectives.

Product Specialist at BYJU'S, Mar 2021 - Sep 2022 · 1 yr 7 mos, Bengaluru, Karnataka, India, 🌟 Experienced in Crafting Tailored Salesforce Solutions 🌟 As a seasoned Salesforce Administrator and Product Specialist, I have honed my skills in sculpting Salesforce landscapes to perfectly align with business objectives. I excel in translating diverse needs into elegant, bespoke CRM solutions that unleash the full potential of Salesforce.

Junior Engineer Detailer at DGS Technical Services Inc., Jan 2020 - Mar 2021 · 1 yr 3 mos, Bangalore

Trainee detailer at DGS Technical Services Inc., Jul 2019 - Jan 2020 · 7 mos, Bangalore

Education

Bachelor of Engineering - BE, Civil Engineering, SDM College of Engg & Tech , Dharwad

PUC, PCMC, National PU college