Sushma Bhargav
Global Product Leader | AI & Master Data Management | SaaS & Digital Transformation
Bengaluru
6+ years of work experience
Sep 20242 yrsPresent
• Owned the strategy, roadmap, pricing, and go-to-market (GTM) for Matchbook AI's four products.
• Managed a portfolio generating $4–7M ARR, focusing on the Data → Insight → Decision → Refinement loop.
• Collaborated with cross-functional teams to align product development with market needs and customer feedback.
Aug 20221 yr 9 mosApr 2024
Bengaluru, Karnataka, India
● As a versatile professional with 21+ years of profound experience, I excel in Product Management, Digital Transformation, and Business Strategy. My career highlights include:
● CxCommerce Development: Led the creation of features on our Enterprise SaaS Commerce Cloud platform, enhancing unified site management, smart search, storefront conversion, merchandising, and user personalization.
● Generative AI Implementation: Automated product description generation and enhanced search functionality, significantly reducing workload for Catalog managers and improving customer experience.
● B2B Functionality Streamlining: Improved order management, customer-specific pricing, self-service options, integrated learning management, and returns management.
● Headless Commerce Advancement: Enhanced cross-channel integration, real-time inventory management, deep-linking, and governance compliance.
● CxAnalytics Product Enhancements: Directed enhancements including pre-built dashboards, comprehensive data flows, robust data modeling, and scalable, secure cloud-native environments.
● Team Leadership: Managed a team of 3 Product Managers and 1 UX Designer, driving platform strategy and adoption.
● Strategic Collaboration: Worked on strategy and requirements documents, focusing on solving customer problems and measuring success.
● Engineering Partnership: Partnered with platform engineering to ensure alignment with company strategy, provisioning, scalability, and capacity management.
● Customer Experience Improvement: Achieved a 37% reduction in monthly support requests per tenant.
● On-boarding Automation: Conceptualized and launched an On-boarding Application, saving 28% of time per tenant.
● Generative AI Benefits: Reduced Catalog managers' efforts on product descriptions by 40% and enhanced search capabilities with dynamic prompts.
➤ Specialties: Digital Product Development, Program Management, Business Transformation, Product Promotions/Launches, Stakeholder Management.
Aug 20221 yr 9 mosApr 2024
Led CxCommerce for an Enterprise SaaS Commerce Cloud — unified site management, smart search, merchandising, personalisation; implemented GenAI product-description generation, cutting catalog manager workload 40%. Launched an Onboarding App automating manual setup (28% operational time saved); reduced monthly support requests per tenant 37%; managed 3 Product Managers and 1 UX Designer.
Jul 20202 yrs 1 moJul 2022
Bengaluru, Karnataka, India
● Diverse Domain Expertise: Extensive exposure in Retail, Ecommerce, Hitech, and Healthcare, leading a team of 3 FTEs.
● Product Strategy and Lifecycle Management: Defined product strategy and managed the entire product lifecycle, from new offerings to enhancements.
● Collaborative Approach: Partnered with engineering, product marketing, design, sales, and customer support to align on product vision and execution.
● Innovation in Technology: Adopted new technologies and explored low-code/no-code initiatives to streamline and automate business workflows.
● MVP Development and Launch: Successfully launched Minimum Viable Products (MVPs) using market research, value proposition development, success criteria identification, and the MOSCOW technique.
● Broad Domain Experience: Proficient across Enterprise SaaS, Hitech, Automotive, and Retail, with a focus on e-commerce.
● Health Platform Achievement: Successfully launched "Happiest Health," a curated health content platform designed for health-conscious audiences.
➤ Specialties: Digital Product Development, Program Management, Business Transformation, Product Promotions/Launches, Stakeholder Management, Agile/Scrum Methodologies, Product Roadmap, Customer Engagement, People Management
Oct 20199 mosJun 2020
Bengaluru, Karnataka, India
● Led Zypher Squad for Atlassian Jira: Managed product strategy, GTM plans, and product roadmap through A/B testing, market research, and budget forecasting, aligning with brand objectives and engineering capabilities.
● Developed Comprehensive Product Roadmap: Incorporated customer feedback from support channels, interviews, forums, leadership inputs, and team recommendations.
● Managed Product Backlog: Utilized Trello for public roadmap visibility, Aha for prioritization, Salesforce for feature requests, and Atlassian Jira for product delivery efficiency.
● Contributed to Company Acquisition Processes: Effectively managed a customer base exceeding 10,000.
● Drove Customer Success Initiatives: Reduced customer churn rates and achieved a 5% increase in new customer acquisitions.
➤ Specialties: Digital Product Development, Program Management, Business Transformation, Product Promotions/Launches, Stakeholder Management, Agile/Scrum Methodologies, Product Roadmap, Customer Engagement, People Management
Sushma’s AI Stack
Education
Chief Product Officer Program, Product Leadership
Indian Institute of Management, Kozhikode
20251 yr2026
Bachelor of Applied Science (B.Sc.), Electrical and Electronics Engineering
bangalore university
19984 yrs2002
Join Sushma and 10k+ other professionals on
Tal is the app where bosses meet engineers & builders directly, without middlemen
Download Tal Boss