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Sushil Kumar

Strategic IT Leader | Building High-Performing Teams & Cutting-Edge Solutions

Cary

17+ years of work experience

MetLife
Mar 20224 yrs 8 mosPresent

Cary, North Carolina, United States

• Managing a large team of talented Engineering and Operation resources • Streamline processes and improve response time • Oversee Windows, Vendor Package, and Customer communication platform's roadmap with 23 million ISLA and discretionary expenses with 140 million customer touchpoints. • Enablement of self-service capabilities for our partners
MetLife
Oct 20174 yrs 5 mosFeb 2022

• Led global technology strategy and architecture for the portfolio of best-in-class enterprise products in Customer Communication Management, Search, Portal, etc. domains • Designed a product to provide enterprise application work as a service utilizing automation tools and scripts • Managed roadmaps and enterprise strategy in the ECM, Web Content, Customer communication, Portal, and Search technologies.
MetLife
Apr 20143 yrs 6 mosSep 2017

Cary, NC

• Setup roadmap for Content and Portal infrastructure • Built high performing team with innovative mindset • Worked with monitoring team to come up with a simplified monitoring template • Spearheaded setup of on-demand deployments • Team captain for automation campaign • Helped AD and Business to choose right software for forms upgrade • Coming up with a strategy to provide enterprise search solution Technology managed: 1. Web Content Management System : SDL Tridion 2011, 2013 2. Document Management System : OpenText Livelink 9.7, Content Server CS 16.2 3. Enterprise Search : Google GSA, IBM Watson Explorer, Seal Contract Analytics 4. Portal & Collaboration Technology : IBM WebSphere Portal 8.x, Confluence 5. Customer Communications Management: Oracle Documaker 12.x, EMC XPression 4.x, Adobe AEM Forms
IBM Global Services
Oct 20032 yrs 2 mosNov 2005

Polaris Consulting & Services Ltd
May 20021 yr 6 mosOct 2003

Dec 20001 yr 6 mosMay 2002

GitHub
@shreeenterprises

Sushil’s AI Stack

gemini
gemini
hermes agent
hermes agent
hugging face
hugging face
kiro
kiro
langchain
langchain
livekit
livekit

Education

University of Pennsylvania

EMTM, Technology and Management

University of Pennsylvania

20092009
Indian Institute of Management, Kozhikode

Post Graduate Certificate Programme in Management, Management

Indian Institute of Management, Kozhikode

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Headline

Strategic IT Leader | Building High-Performing Teams & Cutting-Edge Solutions

About

Sushil is a results-driven technology leader known for leveraging IT to drive process transformation and elevate customer experience. He has a proven track record of successfully delivering complex, cross-functional projects across financial, healthcare, and insurance industries—often saving millions through flawless execution. A hands-on leader, Sushil quickly aligns with company vision, crafts effective strategies, and inspires high performance through thoughtful guidance and innovation. He keeps his teams ahead of the curve by staying current with emerging trends in Cloud, DevOps, and AI.

Location

Cary

AI stack

gemini

hermes agent

hugging face

kiro

langchain

livekit

Work experience

Director at MetLife, Mar 2022 - Present · 4 yrs 8 mos, Cary, North Carolina, United States, • Managing a large team of talented Engineering and Operation resources • Streamline processes and improve response time • Oversee Windows, Vendor Package, and Customer communication platform's roadmap with 23 million ISLA and discretionary expenses with 140 million customer touchpoints. • Enablement of self-service capabilities for our partners

Sr. Technology Manager at MetLife, Oct 2017 - Feb 2022 · 4 yrs 5 mos, • Led global technology strategy and architecture for the portfolio of best-in-class enterprise products in Customer Communication Management, Search, Portal, etc. domains • Designed a product to provide enterprise application work as a service utilizing automation tools and scripts • Managed roadmaps and enterprise strategy in the ECM, Web Content, Customer communication, Portal, and Search technologies.

Manager at MetLife, Apr 2014 - Sep 2017 · 3 yrs 6 mos, Cary, NC, • Setup roadmap for Content and Portal infrastructure • Built high performing team with innovative mindset • Worked with monitoring team to come up with a simplified monitoring template • Spearheaded setup of on-demand deployments • Team captain for automation campaign • Helped AD and Business to choose right software for forms upgrade • Coming up with a strategy to provide enterprise search solution Technology managed: 1. Web Content Management System : SDL Tridion 2011, 2013 2. Document Management System : OpenText Livelink 9.7, Content Server CS 16.2 3. Enterprise Search : Google GSA, IBM Watson Explorer, Seal Contract Analytics 4. Portal & Collaboration Technology : IBM WebSphere Portal 8.x, Confluence 5. Customer Communications Management: Oracle Documaker 12.x, EMC XPression 4.x, Adobe AEM Forms

Project Lead at IBM Global Services, Oct 2003 - Nov 2005 · 2 yrs 2 mos

System Analyst at Polaris Consulting & Services Ltd, May 2002 - Oct 2003 · 1 yr 6 mos

System Anaylist at TechFactory Asia, Dec 2000 - May 2002 · 1 yr 6 mos

Education

EMTM, Technology and Management, University of Pennsylvania

Post Graduate Certificate Programme in Management, Management, Indian Institute of Management, Kozhikode

Public links

github: https://github.com/shreeenterprises