Headline

Strategic Director | Scaling Global Operations, Optimizing ROI, & Leading High-Impact Teams

About

Today, I serve as a Strategic Advisor, working with the leadership team on long-term direction, product strategy, and key decisions, while day-to-day execution is owned by the core team. I bring ~20 years of experience across product, customer success, and tech-led growth. That background shapes how I think about companies and platforms: clear ownership, fast execution, and technology that actually moves the revenue needle — not slide decks or hype. At Zenova, we focus on: • Building SaaS products from idea → MVP → scale • Delivering web and mobile platforms designed to hold up at scale • Applying AI and automation only where it makes practical business sense My advisory focus includes: • Product and technology direction • Strategic positioning and GTM thinking • Execution standards and delivery quality • Building high-ownership, remote-first teams I strongly believe the next generation of tech companies will be: • Remote-first by default • Outcome-driven, not hours-driven • Built by small, sharp teams that move fast That philosophy is what Zenova is designed to compound on over the long term. 📌 Always open to thoughtful conversations around SaaS, AI-led platforms, product strategy, and long-term tech partnerships.

Location

Bengaluru

AI stack

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elevenlabs

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replit

Work experience

Senior Director Delivery at Straive, 2026 - Present · 8 mos, India, • Managed delivery operations for high-profile clients including Warner Bros and the Department of Tourism Dubai. • Oversaw a team of 128 FTEs, ensuring project execution aligned with client expectations. • Led projects valued at approximately $7.5 million, driving strategic initiatives to enhance service delivery.

Strategic Advisor at ClubWorld, 2022 - Present · 4 yrs 8 mos, India, Building India's Enterprise Hospitality Technology platform — purpose-built for premium clubs. ClubWorld brings together three layers into one ecosystem: Core ERP — the operational foundation that runs the club: memberships, billing, F&B, facilities, and everything in between. CLUB IQ — the intelligence layer that turns operational data into real business insight, from member behavior to revenue patterns. 6 Autonomous AI Agents — purpose-built to handle the workflows that used to eat up hours: front-desk queries, staff scheduling, member communication, and more, running independently in the background. Most clubs today stitch together 5-6 disconnected tools to run their operations. ClubWorld replaces that patchwork with a single, intelligent system — built specifically for how premium clubs actually operate.

Product Director at StayinFront, 2022 - 2025 · 3 yrs, India, Set up and led the Centre of Excellence (CoE): Built the CoE from scratch, established frameworks, governance, and best practices that became the blueprint for future product innovation within the org. Launched a new product line: Conceptualized, built, and shipped an enterprise mobility solution that expanded StayInFront’s product portfolio and enhanced competitive differentiation in the FMCG/CPG vertical. Delivered measurable business impact: Enabled FMCG leaders to optimize field execution, leading to revenue growth opportunities and measurable cost efficiencies for clients. Cross-functional leadership: Orchestrated collaboration across global engineering, sales, and customer success teams to deliver solutions that aligned with both market needs and business strategy. Innovation mindset: Identified and translated market gaps into scalable solutions, positioning StayInFront as a more strategic partner to its enterprise customers.

Head - Customer Success Global at Ivy Mobility, Apr 2021 - May 2022 · 1 yr 2 mos, India, Built and led global CS organization: Scaled a distributed Customer Success team across APAC, MENA & US regions, serving enterprise FMCG and CPG clients in over 21 markets. Drove retention & growth: Increased client retention to 95%+, while unlocking expansion revenue of $12M+ through upsell/cross-sell programs and value-led engagement. Enterprise account management: Owned executive relationships with top global accounts, influencing customer roadmaps and securing multi-year renewals with Fortune 500 brands. Operational excellence: Implemented structured playbooks for onboarding, adoption, QBRs, and executive business reviews, reducing time-to-value by 35%. Voice of the customer → product impact: Established closed-loop feedback process that directly influenced product roadmap decisions, resulting in launch of new features that improved adoption by 70%. CS as a revenue function: Repositioned Customer Success from a support arm into a strategic revenue partner, tying client outcomes directly to IvyMobility’s business growth. Global team leadership: Mentored and grew a team of 12 CSMs, Technical Account Managers, and Solution Consultants, driving a culture of accountability and customer advocacy and setting the path for 130% NDR.

Program Office at Mad Street Den, Apr 2019 - Feb 2020 · 11 mos, Chennai, Tamil Nadu, India, Strategic program management: Oversaw enterprise-wide initiatives spanning AI, computer vision, and SaaS products, ensuring alignment between product, engineering, and business outcomes. Execution excellence: Built and standardized governance frameworks, reporting structures, and operating cadences that improved visibility and accountability across multiple business units. Cross-functional leadership: Partnered with product, engineering, sales, and customer success to translate company OKRs into actionable roadmaps, driving measurable progress toward growth targets. Change management: Enabled smooth adoption of new processes and tools across global teams, increasing operational efficiency and reducing delivery cycle times. Executive reporting: Created executive dashboards and performance reviews, enabling the leadership team to make data-driven decisions with greater speed and confidence. Innovation support: Played a key role in scaling Mad Street Den’s AI-driven platforms by coordinating pilot programs, tracking success metrics, and ensuring readiness for market launch.

Education

Experience in Life