Headline

KYC & Banking Operations Professional | FinTech | MBA (Marketing) | FMVA (In Progress) | Open to KYC Analyst & Operations Roles |

About

MBA (Marketing) | Banking Operations | KYC & AML | FinTech | FMVA (In Progress) I am a finance and operations professional with experience spanning traditional banking at HDFC Bank and FinTech lending at Kredito24. My work has been centred around KYC verification, customer onboarding, regulatory compliance, reconciliation, and MIS reporting — giving me a strong foundation across both structured banking environments and fast-paced digital lending operations. What I bring to the table: 🔹 End-to-end KYC & AML compliance — account opening, due diligence, document verification 🔹 Banking operations — cash & non-cash transactions, vault management, daily reconciliation 🔹 FinTech lending operations — borrower onboarding, loan servicing, RBI compliance 🔹 Customer relationship management — query resolution, escalation handling, CRM tools 🔹 MIS reporting & documentation — accurate record keeping and performance tracking 🔹 Financial Modelling — currently pursuing FMVA certification from CFI My Journey So Far: I started my career with an internship at IDBI Federal Life Insurance, where I received a Certificate of Appreciation for outstanding performance. I then joined HDFC Bank as a Bank Teller, where I built strong fundamentals in banking operations and compliance. I am currently working as a Customer Service Executive at Kredito24, managing end-to-end loan servicing and borrower KYC in a regulated FinTech environment.

Location

Gurugram

Work experience

Customer Service Executive at Kredito24(Design Sense Studio Pvt. Ltd.), Feb 2026 - Present · 4 mos, Gurugram, Haryana, India, Kredito24 is a FinTech lending company offering digital personal loan products to retail borrowers across India. • Handling end-to-end customer queries related to loan applications, disbursals, EMI schedules, and account management across digital channels • Supporting borrower onboarding and KYC verification in compliance with RBI lending guidelines and internal credit policies • Coordinating with credit, operations, and risk teams to ensure timely loan disbursals and resolution of customer escalations • Maintaining accurate customer records and updating CRM systems with interaction logs and case resolutions • Generating MIS reports for service performance tracking and daily operational updates • Ensuring adherence to regulatory compliance standards and internal SOPs across all customer touchpoints

Bank Teller at HDFC Bank, Apr 2019 - Nov 2019 · 8 mos, Panipat, Haryana, India

Internship Trainee at IDBI Federal Life Insurance, Feb 2018 - May 2018 · 4 mos, Noida, Uttar Pradesh, India, This project involved the detailed analysis of the use of mobile and the internet while selling the insurance. During the training, I worked on enhancing the knowledge of clients on how to use technology for securing their life and educating them about different types of life insurance, and helping the organization in increasing the sales in Noida and Mainpuri. A report was submitted on the completion of the internship project

Internship Trainee at Panasonic AVC Network India Co. Limited, Jun 2016 - Jul 2016 · 2 mos, Noida, Uttar Pradesh, India, This project involved the detailed study of marketing strategies and SWOT analysis and CSR activities of MNCs. The research includes both primary and secondary data to find the new market area and increase the sales of the company in Noida. A report was submitted on the completion of the internship project.

Education

Master of Business Administration - MBA, Marketing, The ICFAI University, Dehradun

Bachelor of Business Administration - BBA, management, Institute of Management Studies, Noida