Headline

Medical Billing Specialist @ TTEC | Expertise in Medical Billing

About

As a Medical Billing Specialist at TTEC, I contribute to optimizing billing processes with a focus on accuracy and compliance. Currently pursuing a Master's degree in Microbiology at Baddi University of Emerging Sciences and Technology, my academic background enhances my ability to approach challenges with a scientific mindset. Skilled in medical billing, I support the organization in streamlining financial workflows and ensuring efficient operations in the healthcare sector. My dedication to detail and commitment to advancing healthcare make me a valuable asset to my team.

Location

Mohali district

Work experience

International Specialist at TTEC — United Healthcare, Oct 2025 - Present · 8 mos, Manage high-volume international voice interactions for United Healthcare, maintaining exceptional service quality and member satisfaction. Resolve complex healthcare billing and member services queries, ensuring accuracy and compliance with US healthcare regulations. Uphold strict adherence to international service standards, HIPAA guidelines, and internal quality frameworks. Consistently recognized for first-call resolution and positive member feedback scores.

Medical Billing Specialist at TTEC, Apr 2025 - Present · 1 yr 2 mos, India

Process Associate at TP, Jan 2024 - Jan 2025 · 1 yr 1 mo, Handled international customer interactions across voice and blended channels, maintaining SLA and quality targets. Achieved and surpassed performance targets for customer satisfaction (CSAT) and call resolution metrics. Demonstrated strong written communication and multi-tasking capabilities across concurrent customer queries. Contributed to team knowledge-sharing initiatives and onboarding of new associates.

Education

Master's degree, Microbiology, General, Baddi University of Emerging Sciences and Technology, Budha (Makhnumajra), Solan

Postgraduate Degree, Microbiology, General, Baddi University