Headline

Global Enterprise Product Design Leader - Forging AI, Agentic AI & Generative UI

About

I lead design at the intersection of AI, platforms, and large-scale systems creating experiences used by millions of users across enterprise and consumer ecosystems. With 25+ years of experience, I’ve built and led design for products spanning Cloud, AI platforms, Security, Developer tools, and collaboration systems, with a strong focus on scalability, performance, and usability. My expertise includes: * Designing AI-native experiences (LLMs, Agentic systems, Generative UI) * Building and scaling platform design systems and UX frameworks * Leading cross-functional teams to deliver end-to-end product innovation * Driving data-informed design decisions to improve engagement and adoption I thrive in environments where design, engineering, and product come together to solve complex problems at scale. I believe the future of UX lies in making AI invisible, adaptive, and deeply human-centered.

Location

Bengaluru

AI stack

anthropic apis

antigravity

claude code

codex

elevenlabs

gemini

Work experience

Professional development at Career Break, Dec 2025 - Present · 9 mos, Strategic Career Break | AI-Orchestrated Design Leadership. Deep dive into AI-native operating models for global product design organizations exploring generative systems, agentic workflows, and scalable design infrastructure for the next era of enterprise innovation.

Director of Product Design at ServiceNow, Jan 2023 - Oct 2025 · 2 yrs 10 mos, Bangalore Urban, Karnataka, India, I led UX strategy and execution across a global portfolio, including Cloud, Security, Risk, ITSM/ITAM/ITOM, ESG, and Developer Experience. I advance the adoption of ServiceNow AI, Agentic AI, Generative UI, and AI governance to create intelligent, adaptive workflows that give users greater agency and clarity. These AI-driven, human-centered solutions helped modernize enterprise technology operations and contributed to over $7B+ in business outcomes in under three years. Working across US, EMEA, and APJ, I partnered with Product, Engineering, Research, and Content teams to deliver cohesive, scalable experiences. I championed accessibility, strengthened design operations, and scaled the Horizon design system to drive consistency, quality, and velocity across the ecosystem. With a systems-thinking approach, I simplified complexity, elevated design quality, and helped shape next-generation experiences that empower millions of enterprise users worldwide.

Director of Product Design at Verizon, Nov 2020 - Dec 2022 · 2 yrs 2 mos, Greater Bengaluru Area, Managed the overall product design for BlueJeans, a virtual cloud-based digital workspace for video meetings. Led a team of creative thinkers and doers to drive research and inclusive, data-driven experiences for large engagements, such as online meetings, which saw a 600% increase in global user engagement during the Covid-19 pandemic. Delivered enterprise-level products such as Telehealth Meetings, Video Platform As A Service (VpaaS), Rooms As A System (RaaS), and United Communication As A Service (UcaaS). Collaborated with global teams and stakeholders to create product plans and roadmaps based on customer insights, needs, and market requirements. Coached individuals and teams, and promoted design across the company by aligning with organizational initiatives.

Sr. Manager, User Experience Design at IBM, Apr 2018 - Oct 2020 · 2 yrs 7 mos, Bangalore, Managed user experience design solutions, was responsible for driving the impact of advanced automation, hybrid cloud and cognitive delivery products on organizations and individuals. I led the integration of cutting-edge digital technology, big data and cognitive computing to create innovative and intuitive user experiences.

User Experience Design Manager (Ad Tech) at Amazon, Oct 2014 - Oct 2017 · 3 yrs 1 mo, Bangalore, India, Managed the customer experience of Amazon's Associates Central products, a large external advertising channel that generated over $14 billion in e-commerce sales worldwide. Designed content-relevant and context-sensitive advertising products, led a team of 30+ designers, and was responsible for inventing display advertising formats for multiple platforms. Collaborated with over 200 global brands and advocated for strict creative and design policies to drive ad revenue. Innovated new features, tools, and processes to improve creative performance and managed a global production workload with over a billion dollars in revenue consideration per year.

Education

MBA (E), Product Management, Institute of Product Leadership

Bachelor of Fine Arts (B.F.A), Commercial Art with major in Audio and Video communication, Goa University