Headline

Product & Strategy Executive, Adjunct Professor @UCLA Anderson; ex-Google, Netflix, YouTube; Digital Transformation

About

With 25 years of experience leading strategy, product and GTM in Fortune 500 companies, Surbhi has built and led product and engineering teams at technology icons including Google, YouTube, Netflix, and Cisco. Over the last decade she has launched multiple successful & insightful products, many of which encompass AI and machine learning expertise. Additionally, Surbhi led query disambiguation and speech recognition efforts on leading edge Google Home and Google Assistant enabled devices using Google Cloud ML models. Currently Surbhi is leading Juniper’s Customer Experience charter focused on incorporating Juniper’s Experience-First Networking initiatives into every aspect of the customer journey. She is focused on building omnichannel engagements and ML based proactive and predictive support capabilities. Leveraging her EQ-based motivational leadership style, Surbhi is leading highly cross-functional initiatives enabling digital transformation of both services and enterprise business.

Location

Los Altos

Work experience

Vice President of Product Management, AI & CX at Cisco, Aug 2025 - Present · 10 mos, In this critical leadership role, I lead the growth and AI transformation of Cisco’s $14B Customer Experience (CX) portfolio. We are redefining enterprise CX by embedding AI-driven and agentic capabilities across support, professional services, and adoption. My team integrates intelligence, automation, and predictive insights into every offer—simplifying complexity while delivering outcome-based, self-directing experiences that anticipate customer needs. By operationalizing AI at scale, we are reshaping how customers realize value and setting a new standard for enterprise CX.

Strategic Advisor at aKube.ai, Jan 2024 - Present · 2 yrs 5 mos

Strategic Advisor at SmartNURSE.AI, Jan 2024 - Present · 2 yrs 5 mos

Adjunct Professor at UCLA Anderson School of Management, Sep 2023 - Present · 2 yrs 9 mos, United States, My absolute favorite job —witnessing the spark of understanding in young minds, fueling their curiosity and imagination, and empowering the next generation to create real impact. What could be more rewarding?

CX Advisory Board Member at UC Santa Barbara, Dec 2021 - Present · 4 yrs 6 mos

Education

Exec MBA, Business Administration and Management, Harvard Business School

Bachelor's degree, Aerospace Engineering, Indian Institute of Technology, Kanpur