Surbhi Rajput
--
Patna
1+ year of work experience
Aug 20254 mosNov 2025
Managed escalated customer chats and emails delivering prompt, accurate resolutions. Maintained high CSAT scores and 100 % SLA compliance. Collaborated with cross-functional teams to troubleshoot issues and improve process efficiency. Handled high-volume workload while meeting AHT and ART targets. Worked on SmartAssist and QuickMetrix tool.
Feb 20231 yr 4 mosMay 2024
Managed and maintained relationships with existing clients through virtual meetings and regular follow-ups. Conducted virtual presentations and demonstrations of insurance products to potential clients. Assisted clients with the policy issuance process, including document collection, verification, and submission. Conducted market research to identify new business opportunities and emerging trends in the health insurance industry.
Education
Bachelor's Degree
Indira Gandhi National Open University (IGNOU)
Bachelor's degree, Science
Bankipur girls high school
Join Surbhi and 10k+ other professionals on
Tal is the app where bosses meet engineers & builders directly, without middlemen
Download Tal Boss