Headline

Project Coordinator | Operations Executive | PGDM Operations & Supply Chain | Lean Six Sigma Green Belt | Agile Scrum | Power BI | SQL | Excel | Process Improvement & Root Cause Analysis

About

I'm an Operations and Project Management professional with a PGDM in Operations & Supply Chain Management and hands-on internship experience across operations, logistics, vendor coordination, and client support. Across my internships, I've driven measurable process improvements — contributing to a documented 10% efficiency gain through structured root cause analysis, and improving product classification accuracy by 20% by redesigning a data filing system. I've managed 150+ client service requests, maintained 200+ ERP inventory records, and led cross-functional teams of 6+ through process improvement initiatives, from planning through stakeholder presentation. I'm comfortable turning raw operational data into decisions — building Power BI dashboards, Excel models (Pivot Tables, Power Query), and SQL queries that surface recurring issues and inform leadership calls. I'm a certified Lean Six Sigma Green Belt and Agile Scrum practitioner, and I bring structured project coordination (MS Project, Trello, Asana) to fast-moving, ambiguous environments. I'm currently looking for full-time opportunities in Operations, Project Management, or Consulting, where I can apply data-driven problem solving and cross-functional coordination to real business outcomes. Open to relocation | Let's connect: surashree.chakraborty04@gmail.com

Location

India

AI stack

aistudio

claude

gemini

ChatGPT

Chroma

Supabase

Work experience

Operations at Wejoy Phonfix Pvt Ltd., Jul 2024 - Sep 2024 · 3 mos, Remote, - Contributed to a documented 10% improvement in process efficiency by leading root cause analysis across ~500 customer outreach calls and WhatsApp interactions, translating raw feedback into structured issue reports. - Tracked and managed 150+ client service requests end-to-end using Excel and internal systems, escalating high-priority issues to senior stakeholders with clear status updates. - Led coordination for a 6-member intern team on a process improvement project — owned project logs, drove weekly progress reporting, and presented outcomes directly to supervisors. - Built Power BI dashboards and structured Excel reports to surface recurring operational issues, enabling leadership to prioritize resolutions faster.

Operations Intern at Hot Stuffs Pvt. Ltd, Apr 2024 - Jun 2024 · 3 mos, Mumbai, - Maintained 200+ inventory records in Odoo ERP and coordinated vendor communications to ensure stock accuracy and fulfillment readiness. - Improved product classification accuracy by 20% by designing and implementing a structured product-data filing system. - Supported demand forecasting by producing weekly inventory and sales reports in Excel, directly informing replenishment decisions. - Performed stock counts and reconciliations, resolving discrepancies through close coordination with vendors and reducing fulfillment delays.

Education

PGDM, ITM Group of Institutions

B.tech, Electronics and Communications Engineering, Heritage Institute of Technology