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Surajkumar S Shah

Senior Product @Visa | ex-UST | ex-MMC | ex-GEP

Mumbai

7+ years of work experience

Visa
Oct 20241 yr 10 mosPresent

Bengaluru, Karnataka, India

UST
May 20231 yr 5 mosSep 2024

Pune, Maharashtra, India

Leading the conceptualization and development of a NLP based "provider search portal" tailored for insurance end customers within the US Healthcare domain. Collaborating closely with cross-functional teams, including development, UX/UI, user research, and sales, to ensure seamless execution of project objectives. NLP based product employing Machine Learning (ML) models like Context Scope Search, Named Entity Recognition (NER), Semantic Search, and Phase Matcher to formulate the search engine concept. Rolling out new features to enable end customers to easily find providers based on various criteria such as specialty, location, name, gender, and ratings. Conducting optimization exercises by comparing the functionality of the old search engine with the new one, ensuring improved performance and user experience. Crafting product roadmaps, wireframes, user stories, and acceptance criteria in collaboration with stakeholders. Defining categories and descriptions based on customer feedback to enhance user clarity and experience. Engaging with doctors and clinicians to grasp user behavior and refine search parameters accordingly Utilize and create prompt mechanisms to create testing and training data for product
GEP Worldwide
Aug 20211 yr 9 mosApr 2023

Mumbai, Maharashtra, India

Creating Low code platforms for businesses to leverage technology. 1. Product Manager to deliver a cloud agnostic Supply Chain and Procurement solution (P2P & S2C) 2. Deliver platform capabilities with a low-code or no-code implementation 3. Own end to end customer experience by introducing self sufficient rule engine & data network which user can setup to create an application 4. Collaborate with cross-function stakeholders from different Application, Compliance, UX, Marketing & Technical Support 5. Create Product roadmap 6. Work on Product Vision & goal and align it to companies goal.
Marsh & McLennan Companies
Jan 20201 yr 7 mosJul 2021

Working as Sr RPA Business Analyst/Program Delivey/RPA Consultant for UK and Australia Wealth Administration services. 1. Project co-ordinator 2. RPA (robotics process automation) & ML (machine learning) implementation 3. RPA & ML Project delivery 4. Project and accounts Benefit evaluation 5. Data analysis and project reporting 6. Consulting Key Activities performed daily: - Brainstorming and Implementing complete RPA life cycle - from process selection to post go-live activities - Introducing new approaches for getting requirements and creating requirement document - AS-IS Process maps and detail steps + TO-BE Process maps and transformation steps (process re-engineering and improvements) - Solution designing for TO-BE process - Cost benefit analysis - Managing and maintaining Post Go-Live activities - Backlog & Priority management - Stakeholder management - Helping development team for efforts estimation - Managing day-to-day task and activity of development team - Track and measure benefit through "throughput & efficiency" - Scenario list for testing - Helping business to measure FTE through benefit evaluation by creating benefit plans, post go-live estimations and actual benefit calculation - Project delivery and implementation
VISTRA
Jul 20196 mosDec 2019

Mumbai Area, India

Creating and implementing a professional web portal that enables the efficient on-boarding of global fund managers and their underlying investors, while simultaneously providing a single secure location for the ongoing exchange of information for Alternative Investments (Private Equity, Hedge Funds & Capital Market). A single view to have all the analytics and dynamic reporting in place and to have robust environment for the end user (fund manager and investors).

Surajkumar’s AI Stack

notion
notion
openai
openai
perplexity
perplexity
replit
replit

Education

University of Mumbai

Bachelor's Degree, Computer Engineering

University of Mumbai

20066 yrs2012

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Headline

Senior Product @Visa | ex-UST | ex-MMC | ex-GEP

About

Product Manager with 13 years of experience. Worked into Alternative Investment, Digital Banking (Retail banking) Healthcare, Health Insurance, US Health Care (RCM provider side and payer side), Claims management (RPA & Application development), Appeal automation (provider side) - Product Management - Product Owner - RPA Consultant - Business Analyst - Technology Consulting & Management - Digital Transformation

Location

Mumbai

AI stack

notion

openai

perplexity

replit

Work experience

Senior Product Analyst at Visa, Oct 2024 - Present · 1 yr 10 mos, Bengaluru, Karnataka, India

Principal Product Manager at UST, May 2023 - Sep 2024 · 1 yr 5 mos, Pune, Maharashtra, India, Leading the conceptualization and development of a NLP based "provider search portal" tailored for insurance end customers within the US Healthcare domain. Collaborating closely with cross-functional teams, including development, UX/UI, user research, and sales, to ensure seamless execution of project objectives. NLP based product employing Machine Learning (ML) models like Context Scope Search, Named Entity Recognition (NER), Semantic Search, and Phase Matcher to formulate the search engine concept. Rolling out new features to enable end customers to easily find providers based on various criteria such as specialty, location, name, gender, and ratings. Conducting optimization exercises by comparing the functionality of the old search engine with the new one, ensuring improved performance and user experience. Crafting product roadmaps, wireframes, user stories, and acceptance criteria in collaboration with stakeholders. Defining categories and descriptions based on customer feedback to enhance user clarity and experience. Engaging with doctors and clinicians to grasp user behavior and refine search parameters accordingly Utilize and create prompt mechanisms to create testing and training data for product

Product Manager at GEP Worldwide, Aug 2021 - Apr 2023 · 1 yr 9 mos, Mumbai, Maharashtra, India, Creating Low code platforms for businesses to leverage technology. 1. Product Manager to deliver a cloud agnostic Supply Chain and Procurement solution (P2P & S2C) 2. Deliver platform capabilities with a low-code or no-code implementation 3. Own end to end customer experience by introducing self sufficient rule engine & data network which user can setup to create an application 4. Collaborate with cross-function stakeholders from different Application, Compliance, UX, Marketing & Technical Support 5. Create Product roadmap 6. Work on Product Vision & goal and align it to companies goal.

Sr. RPA Business Analyst at Marsh & McLennan Companies, Jan 2020 - Jul 2021 · 1 yr 7 mos, Working as Sr RPA Business Analyst/Program Delivey/RPA Consultant for UK and Australia Wealth Administration services. 1. Project co-ordinator 2. RPA (robotics process automation) & ML (machine learning) implementation 3. RPA & ML Project delivery 4. Project and accounts Benefit evaluation 5. Data analysis and project reporting 6. Consulting Key Activities performed daily: - Brainstorming and Implementing complete RPA life cycle - from process selection to post go-live activities - Introducing new approaches for getting requirements and creating requirement document - AS-IS Process maps and detail steps + TO-BE Process maps and transformation steps (process re-engineering and improvements) - Solution designing for TO-BE process - Cost benefit analysis - Managing and maintaining Post Go-Live activities - Backlog & Priority management - Stakeholder management - Helping development team for efforts estimation - Managing day-to-day task and activity of development team - Track and measure benefit through "throughput & efficiency" - Scenario list for testing - Helping business to measure FTE through benefit evaluation by creating benefit plans, post go-live estimations and actual benefit calculation - Project delivery and implementation

Senior Business Analyst at VISTRA, Jul 2019 - Dec 2019 · 6 mos, Mumbai Area, India, Creating and implementing a professional web portal that enables the efficient on-boarding of global fund managers and their underlying investors, while simultaneously providing a single secure location for the ongoing exchange of information for Alternative Investments (Private Equity, Hedge Funds & Capital Market). A single view to have all the analytics and dynamic reporting in place and to have robust environment for the end user (fund manager and investors).

Education

Bachelor's Degree, Computer Engineering, University of Mumbai