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Suraj Tiwari

Senior Manager - Design & Automation at VEGROW: First/Last Mile Logistics & Supply Chain Transformation (QSR, Retail, FMCG) | IIM Lucknow | Ex-Amazon, Ex-Devyani, Ex-32ND

Delhi

11+ years of work experience

VEGROW
Oct 20251 yrPresent

Bengaluru, Karnataka, India

Engineer Efficiency: Drive process automation and system design to unlock P&L optimization and significant gains in key metrics like productivity and cost efficiency. Tech Solutions: Implement major platforms (ERP/WMS) and partner closely with Product & Tech teams to build tailored systems that automate complex workflows. Operational Control: Oversee critical control points, including the design of standard operating procedures (SOPs), cost optimisation, inventory management, asset utilization, and optimizing vendor performance.
32ND
Aug 20232 yrs 2 mosSep 2025

Gurugram, Haryana, India

Strategic Leadership & Business Growth • Strategic Planning & Evaluation: Developed and evaluated organizational strategies by analyzing both internal and external factors to promote business growth. • Business Vision & Agenda: Collaborated with leadership to establish and communicate the company's business agenda and vision. • Cross-Functional Implementation: Partnered with various departments to successfully implement and manage the strategic plan. Operational Excellence & Efficiency • Process Automation & Optimization: Led initiatives to automate and re-engineer workflows, which improved productivity and reduced manual dependencies. • Standardization & Compliance: Designed and implemented SOPs that raised compliance standards and shortened cycle times. • P&L Management: Optimized the company's profit and loss through strategic procurement, asset utilization, and throughput balancing. System Integration & Vendor Performance • System Integration: Partnered with technology and product teams to integrate ERP/WMS systems, significantly enhancing inventory visibility. • Vendor Performance Improvement: Improved vendor efficiency and reduced lead times by implementing KPI scorecards, SLAs, and governance.
Amazon
Jun 20212 yrs 4 mosSep 2023

Lucknow, Uttar Pradesh, India

Navigated all budgetary, people development, and operations objectives of the Last-Mile Delivery Centre Imparted training to the team to ensure performance objectives are met, and built positive employee relations, and leadership bench strength. Managed a team of 5 front-line Team Leaders and 60 associates in different areas of operations. Coordinated with cross-functional departments to ensure that the confirmed delivery dates of all shipments are met successfully. Analysed operations reports to understand numbers and trends and led improvement initiatives to advance operational efficiencies and individual performance. Participated in the development implementation, evaluation & modification of administrative policies & procedures to optimize resource & capacity utilization across various functions.
Amazon
Jun 20211 yr 9 mosFeb 2023

Directed end-to-end logistics operations (first-mile, middle-mile, last-mile), ensuring OTIF delivery. Oversaw quick commerce last-mile operations, reducing lead times and saving $31M across North India. Designed warehousing & inventory strategies for high-frequency small-basket orders. Implemented SAP systems for stock management and digital bidding portals. Negotiated with 3PL carriers, improving cost efficiency and scalability. Drove automation in routing, picking, and packing, reducing DPMO from 3600 → ¡1000 in 6 months. Aligned logistics with marketing, sales, and procurement strategies for omni-channel growth. Launched India’s first 10K Kirana delivery model and NCR’s largest warehouse (6M cubic ft). Achieved $0.7M cost savings via network optimization & reengineering. Managed 600+ associates and 5+ managers, driving performance and safety culture.
Amazon
Jun 20183 yrsMay 2021

New Delhi, Delhi, India

Managing Last-mile/First-mile end-to-end operations, Reviewing employee attendance records, managing payroll, and ordering new materials for sites. Led onsite safety program and properly trained team members to decrease injuries and for the overall safety, quality and performance and customer experience of the shift. Resolved issues that arise between employees and customers in accordance with company policies.
Devyani International Limited
Jan 20141 yr 3 mosMar 2015

New Delhi, Delhi, India

To assist project managers with human resources planning and staff allocation. Determine a company's capacity to meet the staffing requirement of projects, assign personnel to projects, and hire new employees. They may also manage payrolls and train staff.
Devyani International Limited
Jan 20141 yr 3 mosMar 2015

Directed workforce planning and resource allocation to optimize costs. Standardized processes and SOPs across multiple locations.
Devyani International Limited
Apr 20121 yr 9 mosDec 2013

New Delhi, Delhi, India

Responsible for the day-to-day wellbeing of teams and shifts in store also to ensure a great customer experience with Pizza Hut by keeping shifts running smoothly and team members engaged.

Suraj’s AI Stack

anthropic apis
anthropic apis
claude code
claude code
gemini
gemini

Education

Indian Institute of Management, Lucknow

Executive Master of Business Administration, Logistics, Materials, and Supply Chain Management

Indian Institute of Management, Lucknow

20211 yr2022

Bachelor's degree, Hospitality Administration/Management

CMJ UNIVERSITY

20093 yrs2012

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Headline

Senior Manager - Design & Automation at VEGROW: First/Last Mile Logistics & Supply Chain Transformation (QSR, Retail, FMCG) | IIM Lucknow | Ex-Amazon, Ex-Devyani, Ex-32ND

About

With over 14 years of experience, I currently serve as Senior Manager - Design and Automation at VEGROW, focusing on process automation, system design, and P&L optimization. By collaborating with Product and Tech teams, we implement tailored platforms like ERP and WMS to streamline complex workflows and improve operational efficiency. My expertise lies in network design, automation, and demand planning, which supports productivity enhancements, cost management, and strategic asset utilization. Committed to driving impactful business transformations, I enable cross-functional collaboration and design solutions that align with organizational goals and deliver measurable improvements.

Location

Delhi

AI stack

anthropic apis

claude code

gemini

Work experience

Senior Manager - Design and Automation. at VEGROW, Oct 2025 - Present · 1 yr, Bengaluru, Karnataka, India, Engineer Efficiency: Drive process automation and system design to unlock P&L optimization and significant gains in key metrics like productivity and cost efficiency. Tech Solutions: Implement major platforms (ERP/WMS) and partner closely with Product & Tech teams to build tailored systems that automate complex workflows. Operational Control: Oversee critical control points, including the design of standard operating procedures (SOPs), cost optimisation, inventory management, asset utilization, and optimizing vendor performance.

Senior Manager- Strategy and operations at 32ND, Aug 2023 - Sep 2025 · 2 yrs 2 mos, Gurugram, Haryana, India, Strategic Leadership & Business Growth • Strategic Planning & Evaluation: Developed and evaluated organizational strategies by analyzing both internal and external factors to promote business growth. • Business Vision & Agenda: Collaborated with leadership to establish and communicate the company's business agenda and vision. • Cross-Functional Implementation: Partnered with various departments to successfully implement and manage the strategic plan. Operational Excellence & Efficiency • Process Automation & Optimization: Led initiatives to automate and re-engineer workflows, which improved productivity and reduced manual dependencies. • Standardization & Compliance: Designed and implemented SOPs that raised compliance standards and shortened cycle times. • P&L Management: Optimized the company's profit and loss through strategic procurement, asset utilization, and throughput balancing. System Integration & Vendor Performance • System Integration: Partnered with technology and product teams to integrate ERP/WMS systems, significantly enhancing inventory visibility. • Vendor Performance Improvement: Improved vendor efficiency and reduced lead times by implementing KPI scorecards, SLAs, and governance.

Operations Manager II at Amazon, Jun 2021 - Sep 2023 · 2 yrs 4 mos, Lucknow, Uttar Pradesh, India, Navigated all budgetary, people development, and operations objectives of the Last-Mile Delivery Centre Imparted training to the team to ensure performance objectives are met, and built positive employee relations, and leadership bench strength. Managed a team of 5 front-line Team Leaders and 60 associates in different areas of operations. Coordinated with cross-functional departments to ensure that the confirmed delivery dates of all shipments are met successfully. Analysed operations reports to understand numbers and trends and led improvement initiatives to advance operational efficiencies and individual performance. Participated in the development implementation, evaluation & modification of administrative policies & procedures to optimize resource & capacity utilization across various functions.

Operations Manager at Amazon, Jun 2021 - Feb 2023 · 1 yr 9 mos, Directed end-to-end logistics operations (first-mile, middle-mile, last-mile), ensuring OTIF delivery. Oversaw quick commerce last-mile operations, reducing lead times and saving $31M across North India. Designed warehousing & inventory strategies for high-frequency small-basket orders. Implemented SAP systems for stock management and digital bidding portals. Negotiated with 3PL carriers, improving cost efficiency and scalability. Drove automation in routing, picking, and packing, reducing DPMO from 3600 → ¡1000 in 6 months. Aligned logistics with marketing, sales, and procurement strategies for omni-channel growth. Launched India’s first 10K Kirana delivery model and NCR’s largest warehouse (6M cubic ft). Achieved $0.7M cost savings via network optimization & reengineering. Managed 600+ associates and 5+ managers, driving performance and safety culture.

Operations Manager I at Amazon, Jun 2018 - May 2021 · 3 yrs, New Delhi, Delhi, India, Managing Last-mile/First-mile end-to-end operations, Reviewing employee attendance records, managing payroll, and ordering new materials for sites. Led onsite safety program and properly trained team members to decrease injuries and for the overall safety, quality and performance and customer experience of the shift. Resolved issues that arise between employees and customers in accordance with company policies.

Assistant Manager at Devyani International Limited, Jan 2014 - Mar 2015 · 1 yr 3 mos, New Delhi, Delhi, India, To assist project managers with human resources planning and staff allocation. Determine a company's capacity to meet the staffing requirement of projects, assign personnel to projects, and hire new employees. They may also manage payrolls and train staff.

Assistant Operations Manager at Devyani International Limited, Jan 2014 - Mar 2015 · 1 yr 3 mos, Directed workforce planning and resource allocation to optimize costs. Standardized processes and SOPs across multiple locations.

Operations Shift Manager at Devyani International Limited, Apr 2012 - Dec 2013 · 1 yr 9 mos, New Delhi, Delhi, India, Responsible for the day-to-day wellbeing of teams and shifts in store also to ensure a great customer experience with Pizza Hut by keeping shifts running smoothly and team members engaged.

Education

Executive Master of Business Administration, Logistics, Materials, and Supply Chain Management, Indian Institute of Management, Lucknow

Bachelor's degree, Hospitality Administration/Management, CMJ UNIVERSITY