Headline

NITian|| GATE'21 (EC) with 78.6 percentile holder

About

With 3.5 years of experience in the IT industry, I have developed a strong foundation in L2 support, ServiceNow incident management, and client-facing roles across global teams. I began my career as a SAP ECC Support Executive, where I was responsible for IDoc clearance and updates during a go-live production project. My proactive approach and ability to deliver end-to-end service earned me the Star of the Month recognition early in my journey. Over time, I have expanded my responsibilities and currently support operational teams based in Japan, after having worked closely with a UK-based client. I specialize in resolving complex incidents on ServiceNow, ensuring seamless IT operations, and maintaining high service standards. I also possess a basic understanding of Object-Oriented Programming (OOPs), which helps me bridge the gap between functional and technical teams. I'm always eager to learn, adapt, and contribute to innovative IT solutions.

Location

Kolkata

Work experience

Founder at Savraj Naturals, Dec 2025 - Present · 7 mos, Founded in 1960 as a humble grocery shop named as Shree Ram Bhandar by Shri Balchand Shaw and Smt. Kalavati Devi, our legacy has grown across three generations as now 'Savaraj Naturals'. From the bustling streets of Kolkata to your doorstep today, Our product carries the same promise: pure, wholesome goodness rooted in love and tradition.

Business Analyst at Tata Consultancy Services, Oct 2024 - Present · 1 yr 9 mos

System engineer at Tata Consultancy Services, Feb 2022 - Present · 4 yrs 5 mos, Kolkata

Education

Master of Technology - MTech, Signal and image processing, National Institute of Technology Rourkela

bachelors in technology, electronics and instrumentation engineering, Narula Institute of Technology