---
title: "Suraj R M - Senior Product Manager in Bengaluru | Tal"
description: "Meet Suraj R M, Sr. PM at Dialpad | Ex-Salesforce, Paytm I Fintech, SaaS, Ed-tech I Platform & Data products | Product Led Growth & Strategy | 0 to 1 & Scaled Products | B2B, B2C | Top 1% PM Mentor at topmate.io based in Bengaluru. AI stack includes claude code, claude, and gemini."
image: "https://tal.club/meet/suraj-r-m/share-image"
---

# Suraj R M on Tal

## Headline

Sr\. PM at Dialpad \| Ex\-Salesforce, Paytm I Fintech, SaaS, Ed\-tech I Platform & Data products \| Product Led Growth & Strategy \| 0 to 1 & Scaled Products \| B2B, B2C \| Top 1% PM Mentor at topmate\.io

## About

With 10\+ years of experience , Suraj is a product leader specializing in building and scaling B2B & B2C SaaS and data products that drive onboarding, growth, engagement, and operational efficiency\. As a techie who's transitioned from Software development to Product Management coupled with an MBA, he brings a holistic view to the business problems across onboarding, engagement, growth and AI implementation\. At Paytm, Salesforce, and Virtusa, he has led cross\-functional teams to: 1\. Build an in\-house onboarding platform and lead the merchant onboarding transition from Salesforce to the new platform improving compliance and saving Rs 2 Cr annually\. 2\. Build a 0 to 1 DIY merchant onboarding experience for Indian customers and led GTM strategy generating 2K leads/month with a 20% conversion rate 3\. Worked on international expansion plans and built a 0\-1 new onboarding flow for UAE expansion of Paytm 4\. Worked with leaders in product strategy, market research and competitor analysis and vendor evaluation\. He is passionate about fintech, e\-commerce, retail, and scaling products in fast\-paced markets using AI Suraj is open to exciting opportunities where he can drive growth, scale products, and create impact in fintech, SaaS, e\-commerce, data products and AI\-driven tech\. Reach him at surajmurali28@gmail\.com or through DMs\. Disclaimer: Comments, likes, shares, and posts on LinkedIn and public forums reflect my personal opinions and do not represent any organization I work/worked for\.

## Location

Bengaluru

## AI stack

claude code

claude

gemini

openai

Figma Make

Glean

## Work experience

Senior Product Manager at Dialpad, Jun 2025 \- Present · 1 yr 6 mos, Bengaluru, Dialpad is the leading Ai\-powered customer communications platform, transforming how businesses communicate with their customers\. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply \. Providing the best set of tools and support experience for our Customers, Channel Partners, Resellers, Support and Service teams

Product Management Mentor at topmate\.io, Jan 2023 \- Present · 3 yrs 11 mos, Remote, \- Top 1% on the product management mentor list on topmate\.io \- Helped aspiring product managers to break into PM and understand their current painpoints \- Assist in resume review, job search strategy and interview preparation \- Contact me at topmate\.io/surajrm

Product Manager \- II at Paytm, Apr 2023 \- Jun 2025 · 2 yrs 3 mos, Bengaluru, Karnataka, India, PM in the merchant onboarding team covering offline, and online and DIY on\-boarding for merchants across mobile and web application\. \- Built a web application for offline/online merchants to get onboarded to paytm following regulations and policies reducing costs by Rs 2 cr/yr \- Built profile update workflows for merchants to update their profile information and other details reducing TAT from 2 days to under 30 minutes\. \- Collaborated with stakeholders across engineering/design/business/risk/compliance/policy/legal teams end to end \- from use cases identification to , problem solving, devising a solution, feature rollout and GTM \- Built an end to end document and e\-signature flow reducing costs by Rs 70 L/Yr \- Built a 0\-1 product \- Do It Yourself fully compliant merchant onboarding flow for merchants needing payment gateways services of paytm \. Find the flow at dashboard\.paytmpayments\.com/login and click Activate Account\.

Product Management Mentor at Airtribe, Dec 2022 \- Feb 2023 · 3 mos, Bengaluru, Karnataka, India, \- Mentored 2 teams in capstone projects based on Slack\(collaboration software\) and MakeMyTrip \( Travel tech\) \- Provided feedback to over 40 assignments across areas including product concept notes, conducting and capturing FGD/user insights, high\-level system design, root cause analysis \- Spoke in a community session sharing my own journey from being an aspirant to PM \- Hosted a virtual AMA session for aspiring PMs \- Provided 1:1 mentoring to 15\+ individuals including job search and resume reviews\. \- Received feedback rating of 4\.7/5 🚀 🚀

Product Manager at Salesforce, Mar 2022 \- Jan 2023 · 11 mos, Hyderabad, Telangana, India, Product Manager in the Compliance \- Data & Analytics team \- Collaborated with internal customers from Compliance vertical, Engineering, and other product managers to plan quarterly product roadmap using Agile Release Train \(ART\) technique \- Delivered a proof of concept showcasing automatic monitoring of controls effectiveness on dashboards \- Understood user painpoints, wrote user stories and prioritized product backlog basis constant feedback from stakeholders and responsible for complete product life cycle \- Delivered committed items given operational/resource constraints leading to a 25% increase in CSAT \- Worked with Engineering and Ops teams to drive product build, pre\-post release and support activities\. \- Reduced the deployment time of dashboards by nearly 88% enabling faster releases Through Aditi Consulting

Software Engineer at Verizon India, Mar 2016 \- Jun 2018 · 2 y 3 mo, Chennai

Software Engineer at Tata Consultacy Services, Chennai

## Education

MBA, Finance, Marketing, Strategy and Analytics, T A Pai Management Institute, Manipal

Product Sense and Strategy, pmcurve

[View the original profile](https://tal.club/meet/suraj-r-m)

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