Headline

Sr. PM at Dialpad | Ex-Salesforce, Paytm I Fintech, SaaS, Ed-tech I Platform & Data products | Product Led Growth & Strategy | 0 to 1 & Scaled Products | B2B, B2C | Top 1% PM Mentor at topmate.io

About

With 10+ years of experience , Suraj is a product leader specializing in building and scaling B2B & B2C SaaS and data products that drive onboarding, growth, engagement, and operational efficiency. As a techie who's transitioned from Software development to Product Management coupled with an MBA, he brings a holistic view to the business problems across onboarding, engagement, growth and AI implementation. At Paytm, Salesforce, and Virtusa, he has led cross-functional teams to: 1. Build an in-house onboarding platform and lead the merchant onboarding transition from Salesforce to the new platform improving compliance and saving Rs 2 Cr annually. 2. Build a 0 to 1 DIY merchant onboarding experience for Indian customers and led GTM strategy generating 2K leads/month with a 20% conversion rate 3. Worked on international expansion plans and built a 0-1 new onboarding flow for UAE expansion of Paytm 4. Worked with leaders in product strategy, market research and competitor analysis and vendor evaluation. He is passionate about fintech, e-commerce, retail, and scaling products in fast-paced markets using AI Suraj is open to exciting opportunities where he can drive growth, scale products, and create impact in fintech, SaaS, e-commerce, data products and AI-driven tech. Reach him at surajmurali28@gmail.com or through DMs. Disclaimer: Comments, likes, shares, and posts on LinkedIn and public forums reflect my personal opinions and do not represent any organization I work/worked for.

Location

Bengaluru

AI stack

claude code

claude

gemini

openai

Figma Make

Glean

Work experience

Senior Product Manager at Dialpad, Jun 2025 - Present · 1 yr 6 mos, Bengaluru, Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply . Providing the best set of tools and support experience for our Customers, Channel Partners, Resellers, Support and Service teams

Product Management Mentor at topmate.io, Jan 2023 - Present · 3 yrs 11 mos, Remote, - Top 1% on the product management mentor list on topmate.io - Helped aspiring product managers to break into PM and understand their current painpoints - Assist in resume review, job search strategy and interview preparation - Contact me at topmate.io/surajrm

Product Manager - II at Paytm, Apr 2023 - Jun 2025 · 2 yrs 3 mos, Bengaluru, Karnataka, India, PM in the merchant onboarding team covering offline, and online and DIY on-boarding for merchants across mobile and web application. - Built a web application for offline/online merchants to get onboarded to paytm following regulations and policies reducing costs by Rs 2 cr/yr - Built profile update workflows for merchants to update their profile information and other details reducing TAT from 2 days to under 30 minutes. - Collaborated with stakeholders across engineering/design/business/risk/compliance/policy/legal teams end to end - from use cases identification to , problem solving, devising a solution, feature rollout and GTM - Built an end to end document and e-signature flow reducing costs by Rs 70 L/Yr - Built a 0-1 product - Do It Yourself fully compliant merchant onboarding flow for merchants needing payment gateways services of paytm . Find the flow at dashboard.paytmpayments.com/login and click Activate Account.

Product Management Mentor at Airtribe, Dec 2022 - Feb 2023 · 3 mos, Bengaluru, Karnataka, India, - Mentored 2 teams in capstone projects based on Slack(collaboration software) and MakeMyTrip ( Travel tech) - Provided feedback to over 40 assignments across areas including product concept notes, conducting and capturing FGD/user insights, high-level system design, root cause analysis - Spoke in a community session sharing my own journey from being an aspirant to PM - Hosted a virtual AMA session for aspiring PMs - Provided 1:1 mentoring to 15+ individuals including job search and resume reviews. - Received feedback rating of 4.7/5 🚀 🚀

Product Manager at Salesforce, Mar 2022 - Jan 2023 · 11 mos, Hyderabad, Telangana, India, Product Manager in the Compliance - Data & Analytics team - Collaborated with internal customers from Compliance vertical, Engineering, and other product managers to plan quarterly product roadmap using Agile Release Train (ART) technique - Delivered a proof of concept showcasing automatic monitoring of controls effectiveness on dashboards - Understood user painpoints, wrote user stories and prioritized product backlog basis constant feedback from stakeholders and responsible for complete product life cycle - Delivered committed items given operational/resource constraints leading to a 25% increase in CSAT - Worked with Engineering and Ops teams to drive product build, pre-post release and support activities. - Reduced the deployment time of dashboards by nearly 88% enabling faster releases Through Aditi Consulting

Software Engineer at Verizon India, Mar 2016 - Jun 2018 · 2 y 3 mo, Chennai

Software Engineer at Tata Consultacy Services, Chennai

Education

MBA, Finance, Marketing, Strategy and Analytics, T A Pai Management Institute, Manipal

Product Sense and Strategy, pmcurve