Headline

Specialist in SaaS Support & Integration | DocuSign | Quality Analyst | CLM AI

About

I am a dedicated support engineer specializing in SaaS contract lifecycle management (CLM) solutions. I ensure seamless issue resolution and customer satisfaction. My role involves identifying and fixing bugs before releases by leveraging tools like the Inspect Tab, HAR files, and Audit History for in-depth analysis. Additionally, I have experience integrating Salesforce, DocuSign and AWS with CLM software, streamlining workflows for efficient contract management. Providing 24/7 support, I am committed to delivering timely solutions while enhancing system performance.

Location

Nagpur

Work experience

Technical Support Specialist at Malbek, Dec 2023 - Present · 2 yrs 7 mos, Pune District, Malbek is at the forefront of the digital contracting revolution. With continuous innovation, a well-integrated solution, and the latest in Al technology across the platform, they continue to increase efficiency and help drive meaningful impact to organizations across the globe. With their customer-centric approach, it's no wonder they maintain a 120% customer retention rate and 96% customer satisfaction rating. Malbek continues to make waves and disrupt traditional CLM technologies with its ease of use, robust workflows, and highly configurable platform. Learn more at www.malbek.io.

Technical Support Engineer at Advertricssoft IT Systems Pvt. Ltd., Feb 2021 - May 2023 · 2 yrs 4 mos, On-site

Electrical Site Engineer at TQA Enterprises, May 2018 - May 2020 · 2 yrs 1 mo, Nagpur, Maharashtra, India

Electrical Engineer at KAPILANSH DHATU UDYOG PVT LTD NAGPUR, Jan 2017 - Apr 2018 · 1 yr 4 mos, Nagpur, Maharashtra, India

Education

Bachelor of Engineering - BE, Electrical and Electronics Engineering, Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur