Suraj Khanna profile photo 1 on Tal

Suraj Khanna

Building AI Products

India

5+ years of work experience

Five9
Jun 20251 yr 3 mosPresent

Bengaluru, Karnataka, India

Managed a $10M+ product portfolio spanning AutoQA, Real-Time Coaching, and Agentic Workflows, driving ARR growth and expansion Architected the AutoQA platform that became a core retention and upsell lever, replacing manual sampling with 80%+ LLM-driven coverage and automated Calibration loops — directly influencing renewal conversations and reducing churn risk in compliance-sensitive verticals. Spearheaded the transition of GenAI from internal R&D to a revenue-generating product line, including Intelligent Routing and Real-Time Agent Assist improving FCR and AHT metrics that move the needle in enterprise QBRs and sales cycles. Led 0→1 delivery of Autonomous Coaching and Agentic Workflow products, reducing agent ramp-up time and supervisor load, outcomes enterprise buyers translate directly into headcount efficiency and operational cost savings. Owned GTM strategy with Sales to penetrate into US and APAC markets
Observe.AI
Aug 202411 mosJun 2025

On-site

Leading Automations- AI agents
Observe.AI
Jan 20248 mosAug 2024

Hybrid

Specializing in contact center products for Retail, BFSI, HealthCare, Debt Collections with specialized focus on QA, Agent Coaching & Screen Recording expertise in post-interaction and real-time interactions. Utilizes AI, ML, conversational AI and generative AI (AI Agents / LLM Chatbots / Co-pilots) to enhance contact center processes. Proficient in user journey mapping, thorough research, and a keen product sense to drive excellence in both post-interaction and real-time contact center scenarios. Committed to delivering innovative solutions for a seamless customer experience across all components of contact center interactions.
Quantiphi
Feb 202311 mosDec 2023

Mumbai Metropolitan Region

Searce Inc
Sep 20211 yr 6 mosFeb 2023

Managing named accounts in the Ed-tech, Logistics, Media, and Retail sectors in the North India region. Taking the lead in implementing Cloud, Data analytics, AI/ML solutions across the region. Handling multiple clients with deals worth $10M+ across various cloud technologies. Proactively promoting latest technologies such as Cloud and AI/ML to existing accounts for business growth. Conducting commercial discussions with clients to ensure profitable deals and conducting Total Cost of Ownership (TCO) analysis. Leading the account management efforts for enterprise accounts, while maintaining coordination between delivery and sales teams to meet client expectations. Monitoring project delivery progress for enterprise accounts and implementing DevOps methodology to ensure client satisfaction. Coordinating with the legal team to address legal matters and facilitate deal closures. Maintaining and updating high-value capability decks for client presentations.
Wipro Limited
Oct 202011 mosAug 2021

Accountable for securing multi-million dollar cloud deals in Google Cloud Assisting Architects in building sustainable architectures using best practices for each Google Cloud service Creating case studies and managing content for GCP Practice capability Formulating marketing strategies to expand the reach of Google Cloud Driving the growth of GCP practice within the organization through knowledge sessions Maintaining a GCP pipeline dashboard to monitor ongoing and upcoming engagements Collaborating with the development team to enhance the organization's intellectual properties (IPs) and pitching them to clients

Suraj’s AI Stack

antigravity
antigravity
claude code
claude code
claude
claude
gemini
gemini
langgraph
langgraph
lovable
lovable

Education

IBS Hyderabad

Master of Business Administration - MBA, Marketing and Analytics

IBS Hyderabad

20182 yrs2020
Vellore Institute of Technology

Bachelor of Technology (BTech), Computer Science

Vellore Institute of Technology

20144 yrs2018

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Headline

Building AI Products

About

Let's Build! 🌐✨

Location

India

AI stack

antigravity

claude code

claude

gemini

langgraph

lovable

Work experience

Lead Product Manager at Five9, Jun 2025 - Present · 1 yr 3 mos, Bengaluru, Karnataka, India, Managed a $10M+ product portfolio spanning AutoQA, Real-Time Coaching, and Agentic Workflows, driving ARR growth and expansion Architected the AutoQA platform that became a core retention and upsell lever, replacing manual sampling with 80%+ LLM-driven coverage and automated Calibration loops — directly influencing renewal conversations and reducing churn risk in compliance-sensitive verticals. Spearheaded the transition of GenAI from internal R&D to a revenue-generating product line, including Intelligent Routing and Real-Time Agent Assist improving FCR and AHT metrics that move the needle in enterprise QBRs and sales cycles. Led 0→1 delivery of Autonomous Coaching and Agentic Workflow products, reducing agent ramp-up time and supervisor load, outcomes enterprise buyers translate directly into headcount efficiency and operational cost savings. Owned GTM strategy with Sales to penetrate into US and APAC markets

Product Manager at Observe.AI, Aug 2024 - Jun 2025 · 11 mos, On-site, Leading Automations- AI agents

Associate Product Manager at Observe.AI, Jan 2024 - Aug 2024 · 8 mos, Hybrid, Specializing in contact center products for Retail, BFSI, HealthCare, Debt Collections with specialized focus on QA, Agent Coaching & Screen Recording expertise in post-interaction and real-time interactions. Utilizes AI, ML, conversational AI and generative AI (AI Agents / LLM Chatbots / Co-pilots) to enhance contact center processes. Proficient in user journey mapping, thorough research, and a keen product sense to drive excellence in both post-interaction and real-time contact center scenarios. Committed to delivering innovative solutions for a seamless customer experience across all components of contact center interactions.

Senior Business Analyst at Quantiphi, Feb 2023 - Dec 2023 · 11 mos, Mumbai Metropolitan Region

Cloud Strategy Consultant at Searce Inc, Sep 2021 - Feb 2023 · 1 yr 6 mos, Managing named accounts in the Ed-tech, Logistics, Media, and Retail sectors in the North India region. Taking the lead in implementing Cloud, Data analytics, AI/ML solutions across the region. Handling multiple clients with deals worth $10M+ across various cloud technologies. Proactively promoting latest technologies such as Cloud and AI/ML to existing accounts for business growth. Conducting commercial discussions with clients to ensure profitable deals and conducting Total Cost of Ownership (TCO) analysis. Leading the account management efforts for enterprise accounts, while maintaining coordination between delivery and sales teams to meet client expectations. Monitoring project delivery progress for enterprise accounts and implementing DevOps methodology to ensure client satisfaction. Coordinating with the legal team to address legal matters and facilitate deal closures. Maintaining and updating high-value capability decks for client presentations.

Associate Google Cloud Consultant at Wipro Limited, Oct 2020 - Aug 2021 · 11 mos, Accountable for securing multi-million dollar cloud deals in Google Cloud Assisting Architects in building sustainable architectures using best practices for each Google Cloud service Creating case studies and managing content for GCP Practice capability Formulating marketing strategies to expand the reach of Google Cloud Driving the growth of GCP practice within the organization through knowledge sessions Maintaining a GCP pipeline dashboard to monitor ongoing and upcoming engagements Collaborating with the development team to enhance the organization's intellectual properties (IPs) and pitching them to clients

Education

Master of Business Administration - MBA, Marketing and Analytics, IBS Hyderabad

Bachelor of Technology (BTech), Computer Science, Vellore Institute of Technology