Headline

IT Officer

About

Dedicated IT Officer seeking a Desktop Support Engineer role to apply my expertise in system administration, user account management, and cybersecurity. Aiming to utilize my problem-solving skills and recent ethical hacking training to provide secure, efficient, and reliable technical support to end-users.

Location

Nagpur

Work experience

Information Technology Officer at Samruddhi Co-Operative Bank Limited., Sep 2023 - Present · 2 yrs 10 mos, Nagpur, • Managing Core Systems: Managed and supported core banking systems, databases, and servers, ensuring 24/7 functionality for 10+ branch locations and 5,000+ customers. • Troubleshooting: Providing technical support and quick problem-solving for network issues, system failures, and hardware/software problems experienced by bank staff or customers. • Hardware/Software Management: Installing, configuring, maintaining, and upgrading computer systems, operating systems, and banking applications (e.g., ATMs, passbook kiosks, mobile/internet banking platforms). • User Account Management: Setting up, maintaining, and modifying user accounts, profiles, and access rights for bank employees. • Cybersecurity: Implementing and monitoring robust security measures to protect sensitive financial data and systems from cyber threats, viruses, and fraud. • Security Audits: Preparing for and addressing issues raised during internal and external IT and security audits. • Digital Transformation: Planning, organizing, and executing IT projects to enhance banking operations, security, and the overall customer digital experience. • Vendor Management: Coordinating with and managing third-party IT vendors for outsourced services, system upgrades, or technical support. • Business Continuity Planning (BCP): Developing and regularly testing disaster recovery and business continuity plans to ensure that critical banking operations can resume quickly after any major system disruption or event. • MIS Reports: Generating Management Information System (MIS) reports and performing data analysis as required by senior management. • Documentation: Creating and maintaining detailed procedural and technical documentation for all systems and processes.

Gap year at Career Break, May 2015 - Jul 2018 · 3 yrs 3 mos, Nagpur, Maharashtra, I am doing Diploma in Computer Engineering but for some reason i have left in mid

Education

Bachelor's degree, Commerce & Computer Application, Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur

Higher Secondary School Certificate, Science, Maharashtra State Board of Secondary and Higher Secondary Education (MSBSHSE)