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Suraj Kadam

Senior IT Engineer with 5+ Years of Experience | Cybersecurity Graduate | SIEM Monitoring | Vulnerability Management | Incident Response | IT Security Operations

Thane

8+ years of work experience

GeBBS Healthcare Solutions
Dec 20214 yrs 7 mosPresent

Mumbai, Maharashtra, India

Working in leading MNC healthcare company as senior IT engineer to solved there technical issues via ticketing tool and arrange multiple event, client meeting ,HR events by maintaining good behavior. Provided comprehensive software and hardware support to employees and AR team, ensuring minimal downtime and high productivity. Installed and configured hardware, software, systems, networks, printers, and scanners to maintain seamless IT operations. Evaluated and recommended software or hardware upgrades to enhance system performance and security. Applied de-escalation techniques and delivered positive customer support in challenging situations. Diagnosed and resolved technical issues through user consultation and computer diagnostics. Managed IT asset inventory, including laptops, desktops, servers, and peripherals, ensuring accurate tracking and availability.
IDBI Bank
Jan 20202 yrsDec 2021

Working as technical support engineer in IDBI bank for 10 floors building support it includes Managers, CGM, CISO, VP, and VIP Support. Configured, maintained, and monitored computer systems for optimal performance and security. Installed and performed minor repairs on hardware, software, and peripheral equipment. Troubleshot and resolved hardware and software issues, providing timely technical support to end users.
May 20196 mosOct 2019

Provided remote technical support to Reliance Jio centers across India, addressing issues related to laptops, desktops, printers, and mobile devices. Diagnosed and resolved hardware and software problems remotely, ensuring minimal disruption to business operations. Categories tickets and provide support to VIP and VVIP Clients.
SBI GLOBAL IT SUPPORT CENTER (Inspirisys Solutions Ltd.)
Apr 20181 yr 2 mosMay 2019

Assisted with desktop operations, resolving both hardware and software issues for end users. Diagnosed and resolved hardware and software problems remotely, ensuring minimal disruption to business operations. Performed data backup and restoration, and configured mail clients such as MS Outlook. Conducted network troubleshooting, including cabling, crimping, and LAN fault finding. Maintained and documented IT inventory and coordinated with vendors for timely issue resolution.

Education

FAMT colleage of engineering mumbai university

20143 yrs2017
Government Polytechnic, Ratnagiri

Diploma of Education, Electronics and Telecommunications Engineering

Government Polytechnic, Ratnagiri

20113 yrs2014

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Headline

Senior IT Engineer with 5+ Years of Experience | Cybersecurity Graduate | SIEM Monitoring | Vulnerability Management | Incident Response | IT Security Operations

Location

Thane

Work experience

Senior Information Technology Engineer at GeBBS Healthcare Solutions, Dec 2021 - Present · 4 yrs 7 mos, Mumbai, Maharashtra, India, Working in leading MNC healthcare company as senior IT engineer to solved there technical issues via ticketing tool and arrange multiple event, client meeting ,HR events by maintaining good behavior. Provided comprehensive software and hardware support to employees and AR team, ensuring minimal downtime and high productivity. Installed and configured hardware, software, systems, networks, printers, and scanners to maintain seamless IT operations. Evaluated and recommended software or hardware upgrades to enhance system performance and security. Applied de-escalation techniques and delivered positive customer support in challenging situations. Diagnosed and resolved technical issues through user consultation and computer diagnostics. Managed IT asset inventory, including laptops, desktops, servers, and peripherals, ensuring accurate tracking and availability.

Technical Support Engineer at IDBI Bank, Jan 2020 - Dec 2021 · 2 yrs, Working as technical support engineer in IDBI bank for 10 floors building support it includes Managers, CGM, CISO, VP, and VIP Support. Configured, maintained, and monitored computer systems for optimal performance and security. Installed and performed minor repairs on hardware, software, and peripheral equipment. Troubleshot and resolved hardware and software issues, providing timely technical support to end users.

Remote Support Engineer at Reliance Jio Infocomm Limited, May 2019 - Oct 2019 · 6 mos, Provided remote technical support to Reliance Jio centers across India, addressing issues related to laptops, desktops, printers, and mobile devices. Diagnosed and resolved hardware and software problems remotely, ensuring minimal disruption to business operations. Categories tickets and provide support to VIP and VVIP Clients.

Associate Engineer at SBI GLOBAL IT SUPPORT CENTER (Inspirisys Solutions Ltd.), Apr 2018 - May 2019 · 1 yr 2 mos, Assisted with desktop operations, resolving both hardware and software issues for end users. Diagnosed and resolved hardware and software problems remotely, ensuring minimal disruption to business operations. Performed data backup and restoration, and configured mail clients such as MS Outlook. Conducted network troubleshooting, including cabling, crimping, and LAN fault finding. Maintained and documented IT inventory and coordinated with vendors for timely issue resolution.

Education

FAMT colleage of engineering mumbai university

Diploma of Education, Electronics and Telecommunications Engineering, Government Polytechnic, Ratnagiri

Suraj Kadam - Senior Information Technology Engineer in Thane | Tal