---
title: "Surabhi Umashankar - Project & Strategy Lead in Bengaluru | Tal"
description: "Meet Surabhi Umashankar, Project & Strategy Lead | Scaling Operations through Efficiency & AI | Specialist in Brand Launches & Cross-Functional Delivery | NBS ’18h based in Bengaluru. AI stack includes claude code, claude, and codex."
image: "https://tal.club/meet/surabhi-umashankar/share-image"
---

# Surabhi Umashankar on Tal

## Headline

Project & Strategy Lead \| Scaling Operations through Efficiency & AI \| Specialist in Brand Launches & Cross\-Functional Delivery \| NBS ’18h

## About

High\-agency Project & Strategy Lead with 8\+ years driving cross\-functional delivery and brand strategy for global clients\. I am a radical owner of the delivery engine, currently managing a portfolio of 35\+ clients across 12 industries with a consistent, on\-time execution record for complex roadmaps\. I specialize in building scalable operating systems that recover team capacity\. By architecting custom AI workflows and structured delivery frameworks I have Improved team throughput by 20%\+, and recovered 15\+ hours/week per capita via precision AI integration\. Outside of digital operations, I’m an enthusiast for upcycling and creative reuse\. I’m always happy to chat about strategy, practical AI use\-cases, or how to keep stuff out of landfills\!

## Location

Bengaluru

## AI stack

claude code

claude

codex

lovable

Bolt\.new

ChatGPT

## Work experience

Project & Strategy Lead at Upload Digital, May 2023 \- May 2026 · 3 yrs 1 mo, Bengaluru, Karnataka, India, Lead the strategy and delivery engine for a portfolio of 35\+ global brands\. My focus is on creating systems that allow our team to work faster without sacrificing quality\. I built our entire operating infrastructure from scratch using Asana and centralized documentation\. This increased our team's total throughput by 20%\. Pioneered internal AI transformation\. I designed custom prompt frameworks and bots that save every team member 15 hours of manual work each week\. This recovered capacity is the equivalent of adding two full\-time employees to the team\. I ensure every project maintains strategic consistency and high visual standards

Program Manager at Stoa, Jun 2021 \- Jan 2023 · 1 yr 8 mos, Managed the Career Success Program and helped over 100 students transition into new roles\. I built the program’s SOPs and coaching frameworks from the ground up\. I oversaw a network of 22 industry mentors and delivered over 1,000 hours of 1:1 career coaching through the systems built\. To make our team more efficient, I introduced new automation tools\. These changes recovered 10 hours of operational capacity every week\. My goal was to create a placement process that was both scalable and effective\.

Sr\. Seller Partner Support \- Operations at Amazon, Aug 2019 \- Jun 2021 · 1 yr 11 mos, Bengaluru, Karnataka, India, I managed vendor operations for international marketplaces in Australia, Singapore, and India\. I worked closely with major brands like Sony, Apple, and Philips to handle high\-value freight and escalations\. During my tenure, I won multiple accolades for my performance during peak seasons in 2019 and 2020\. These efforts helped increase the overall productivity of the team by 20%\. I also successfully retained over 200 sellers by resolving complex support tickets\.

Student Ambassador at Nottingham Trent University, Feb 2018 \- Sep 2018 · 8 mos, Nottingham, England, United Kingdom, Represented the university to prospective students from all over the world\.

Operations Manager at Tralpha Custom Clothing, May 2016 \- Jan 2019 · 2 yrs 9 mos, Bengaluru, Karnataka, India, Ran the end\-to\-end operations for this apparel startup\. I focused on streamlining our production processes to make the business more profitable\. These improvements reduced our operational costs by 30%\. I also managed our brand activations and marketing efforts\. These campaigns were highly successful and drove a 140% increase in sales growth\. I acted as the primary link between our customers, vendors, and the core business

## Education

Master's degree, Entrepreneurship/Entrepreneurial Studies, Nottingham Business School, Nottingham Trent University

Bachelor of Business Administration \- BBA, Business Administration and Management, General, surana college

[View the original profile](https://tal.club/meet/surabhi-umashankar)

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