Surabhi Umashankar profile photo 1 on Tal

Surabhi Umashankar

Project & Strategy Lead | Scaling Operations through Efficiency & AI | Specialist in Brand Launches & Cross-Functional Delivery | NBS ’18h

Bengaluru

9+ years of work experience

Upload Digital
May 20233 yrs 1 moMay 2026

Bengaluru, Karnataka, India

Lead the strategy and delivery engine for a portfolio of 35+ global brands. My focus is on creating systems that allow our team to work faster without sacrificing quality. I built our entire operating infrastructure from scratch using Asana and centralized documentation. This increased our team's total throughput by 20%. Pioneered internal AI transformation. I designed custom prompt frameworks and bots that save every team member 15 hours of manual work each week. This recovered capacity is the equivalent of adding two full-time employees to the team. I ensure every project maintains strategic consistency and high visual standards
Stoa
Jun 20211 yr 8 mosJan 2023

Managed the Career Success Program and helped over 100 students transition into new roles. I built the program’s SOPs and coaching frameworks from the ground up. I oversaw a network of 22 industry mentors and delivered over 1,000 hours of 1:1 career coaching through the systems built. To make our team more efficient, I introduced new automation tools. These changes recovered 10 hours of operational capacity every week. My goal was to create a placement process that was both scalable and effective.
Amazon
Aug 20191 yr 11 mosJun 2021

Bengaluru, Karnataka, India

I managed vendor operations for international marketplaces in Australia, Singapore, and India. I worked closely with major brands like Sony, Apple, and Philips to handle high-value freight and escalations. During my tenure, I won multiple accolades for my performance during peak seasons in 2019 and 2020. These efforts helped increase the overall productivity of the team by 20%. I also successfully retained over 200 sellers by resolving complex support tickets.
Nottingham Trent University
Feb 20188 mosSep 2018

Nottingham, England, United Kingdom

Represented the university to prospective students from all over the world.
Tralpha Custom Clothing
May 20162 yrs 9 mosJan 2019

Bengaluru, Karnataka, India

Ran the end-to-end operations for this apparel startup. I focused on streamlining our production processes to make the business more profitable. These improvements reduced our operational costs by 30%. I also managed our brand activations and marketing efforts. These campaigns were highly successful and drove a 140% increase in sales growth. I acted as the primary link between our customers, vendors, and the core business

Surabhi’s AI Stack

claude code
claude code
claude
claude
codex
codex
lovable
lovable
Bolt.new
Bolt.new
ChatGPT
ChatGPT

Education

Nottingham Business School, Nottingham Trent University

Master's degree, Entrepreneurship/Entrepreneurial Studies

Nottingham Business School, Nottingham Trent University

20171 yr2018
surana college

Bachelor of Business Administration - BBA, Business Administration and Management, General

surana college

20143 yrs2017

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Headline

Project & Strategy Lead | Scaling Operations through Efficiency & AI | Specialist in Brand Launches & Cross-Functional Delivery | NBS ’18h

About

High-agency Project & Strategy Lead with 8+ years driving cross-functional delivery and brand strategy for global clients. I am a radical owner of the delivery engine, currently managing a portfolio of 35+ clients across 12 industries with a consistent, on-time execution record for complex roadmaps. I specialize in building scalable operating systems that recover team capacity. By architecting custom AI workflows and structured delivery frameworks I have Improved team throughput by 20%+, and recovered 15+ hours/week per capita via precision AI integration. Outside of digital operations, I’m an enthusiast for upcycling and creative reuse. I’m always happy to chat about strategy, practical AI use-cases, or how to keep stuff out of landfills!

Location

Bengaluru

AI stack

claude code

claude

codex

lovable

Bolt.new

ChatGPT

Work experience

Project & Strategy Lead at Upload Digital, May 2023 - May 2026 · 3 yrs 1 mo, Bengaluru, Karnataka, India, Lead the strategy and delivery engine for a portfolio of 35+ global brands. My focus is on creating systems that allow our team to work faster without sacrificing quality. I built our entire operating infrastructure from scratch using Asana and centralized documentation. This increased our team's total throughput by 20%. Pioneered internal AI transformation. I designed custom prompt frameworks and bots that save every team member 15 hours of manual work each week. This recovered capacity is the equivalent of adding two full-time employees to the team. I ensure every project maintains strategic consistency and high visual standards

Program Manager at Stoa, Jun 2021 - Jan 2023 · 1 yr 8 mos, Managed the Career Success Program and helped over 100 students transition into new roles. I built the program’s SOPs and coaching frameworks from the ground up. I oversaw a network of 22 industry mentors and delivered over 1,000 hours of 1:1 career coaching through the systems built. To make our team more efficient, I introduced new automation tools. These changes recovered 10 hours of operational capacity every week. My goal was to create a placement process that was both scalable and effective.

Sr. Seller Partner Support - Operations at Amazon, Aug 2019 - Jun 2021 · 1 yr 11 mos, Bengaluru, Karnataka, India, I managed vendor operations for international marketplaces in Australia, Singapore, and India. I worked closely with major brands like Sony, Apple, and Philips to handle high-value freight and escalations. During my tenure, I won multiple accolades for my performance during peak seasons in 2019 and 2020. These efforts helped increase the overall productivity of the team by 20%. I also successfully retained over 200 sellers by resolving complex support tickets.

Student Ambassador at Nottingham Trent University, Feb 2018 - Sep 2018 · 8 mos, Nottingham, England, United Kingdom, Represented the university to prospective students from all over the world.

Operations Manager at Tralpha Custom Clothing, May 2016 - Jan 2019 · 2 yrs 9 mos, Bengaluru, Karnataka, India, Ran the end-to-end operations for this apparel startup. I focused on streamlining our production processes to make the business more profitable. These improvements reduced our operational costs by 30%. I also managed our brand activations and marketing efforts. These campaigns were highly successful and drove a 140% increase in sales growth. I acted as the primary link between our customers, vendors, and the core business

Education

Master's degree, Entrepreneurship/Entrepreneurial Studies, Nottingham Business School, Nottingham Trent University

Bachelor of Business Administration - BBA, Business Administration and Management, General, surana college