Headline

Senior Service Delivery Manager @ Accenture | Cloud, Storage, Automation, Process Alignment

About

My Journey with Information Technology started 17 years ago when the global digital landscape was still at its infant stage. Thanks to the extensive experience gained while working with large corporations & insightful leaders. My present role includes the following: As a Program & Project Management Operations Manager, responsible & accountable for the following functions: •Cloud Core Architecture & Operations responsible for managing multi-cloud deployments in Azure, AWS, Google & Tencent environments. Other responsibilities includes adopting new cloud solutions, structure cost savings & secure operations using industry standard Finops & Secops framework. •Storage Area Network & Backup Operations responsible for availability & protection of more than 60PB of data. Core responsibilities include new deployments, migrations, upgrades, decommission & service restoration using Disaster or Backup Recovery approach of On prem datacenter & hybrid cloud infrastructures. •Container & Redhat Scale Operations Team responsible for managing the infrastructure of containerized workloads & micro services applications. •Project Management services cutting across technologies & applications. Core responsibilities include gathering requirements, Quotation creation, expense tracking with available OPEX, build teams supporting Agile/Waterfall methodology, understanding of HLD & LLD, deployment as per timelines, track backlogs, RACI creation & finally transition between build & support team. Additional activities include active collaboration with: •Accenture Pre-Sales team as an organization representative & technology expert, efforts has been acknowledged & enabled Accenture to win multiple deals. •Training team where modules are designed keeping in mind the resource competency, roadmap & budget. •Recruitment Team as an empaneled interviewer for cloud & storage technologies. •Technology Enablement Team to improve technology proficiency level of the workforce spanning 500+ members. If you would like to work or collaborate with me in relation to my skills & work experience, please feel free to drop me a note at csupratik@gmail.com or ping me in the chat section, I would happy to get back to you.

Location

Bengaluru

Work experience

Senior Service Delivery Manager at Accenture, Dec 2022 - Present · 3 yrs 5 mos, Bengaluru, Karnataka, India, In my current role, I am responsible for End to End IT Infrastructure Service Delivery & Transformation of a Global Automotive Giant. Each Industry is unique & so are every client with their unique business peak seasons, business challenges, priorities, application usage pattern, target end user experience. Even though IT/Cloud remains the core nucleus.

Operations Manager at Accenture, Dec 2017 - Nov 2022 · 5 yrs, Bangalore, Currently aligned with Accenture Technology vertical and supervise day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met from the Project, Process, Program, People Management & Service Perspectives . My core responsibilities include: Project Service delivery in Cloud, Storage & Backup Space. Managing resources responsible for SAN/Backup Architecture, maintenance, Upgrades & Disaster recovery solutions. Driving Automation & Innovation Initiatives Process Alignment & Restructuring Front-ending corporate communication for potential sales leads.

Assosciate Manager at Accenture, Sep 2015 - Dec 2017 · 2 yrs 4 mos, Bangalore

Technical Consultant Level II at Hewlett-Packard, Jun 2009 - Feb 2011 · 1 yr 9 mos, >Remotely initialize, configure and manage Storage units & fiber channel switches. >Develop a detailed Action Plan based on the client’s issue and if required simulate and test the client’s configuration in order to recommend the best possible solution for the issue. >Create Advisories by Documenting Troubleshooting Steps/techniques of resolved issues for future use. Technical skills involved troubleshooting, maintenance of HP storage (Enterprise Virtual Array, Modular SAN Array, Enterprise Library, Left Hand Networks, San switches, Blade Storage, Virtual Libraries )

Senior Systems Engineer at Hewlett-Packard, Jun 2006 - May 2009 · 3 yrs, Was responsible for troubleshooting and maintenance of HP Proliant (DL/ML/BL) servers and associated storage units. Resposnibilities also included resolving Presales Query (Configuration Up gradation, Power consumption, Disk Space Utilization) for HP Clients.

Technical Consultant at WIPRO TECHNOLOGIES, Jun 2004 - May 2006 · 2 yrs

Education

BE, Electronics & Communication, MCKV Institute of Engg