SUNNY KARAN profile photo 1 on Tal

SUNNY KARAN

Seeking opportunities to leverage my interpersonal skills, expertise in generative AI, and comprehensive understanding of technology to contribute significantly to an EdTech organization’s growth and success.

Noida

4+ years of work experience

Blackboard Education & Research Foundation
Mar 20242 yrs 4 mosPresent

Noida

Managed end-to-end student lifecycle operations including admission verification, onboarding, LMS access, and post-admission support ● Processed and verified 40+ student admission documents daily with proper compliance and ERP tracking ● Coordinated examination operations including attendance management, answer sheet verification, and reporting workflows ● Developed Excel-based MIS reports for fee tracking, refund monitoring, lecture tracking, and result summaries ● Automated operational reports using advanced Excel formulas including IF, VLOOKUP, COUNTIF, SUMIFS, INDEX-MATCH, and Conditional Formatting ● Created student feedback and accommodation tracking systems to improve reporting efficiency and reduce manual work ● Managed high-volume communication through calls, emails, and WhatsApp support channels ● Collaborated with cross-functional teams to ensure smooth execution of academic and operational processes
PW (PhysicsWallah)
Apr 202310 mosJan 2024

Faridabad, Haryana, India

I managed support operations for five PW Vidyapeeth Faridabad center, handling a spectrum of responsibilities such as addressing ERP issues, managing admissions, resolving fee receipt concerns, facilitating transfers, and ensuring seamless resolution of batch acces issues.I have experience addressing various queries from students and providing resolutions. Handling academic concerns, managing refund cases, counseling students for their growth, connecting with faculties and students' parents for concerns and reports, andmaking absenteeism calls are all part of my responsibilities
BYJU'S
Nov 20224 mosFeb 2023

Noida, Uttar Pradesh, India

managed support and operations part in HTS department (UPSC Segment)
Chegg India
Jan 20221 yrDec 2022

WFH

Education

Madhav Institute of Technology and Science, Gwalior

Bachelor of Technology - BTech, Electronics and Telecommunications

Madhav Institute of Technology and Science, Gwalior

20174 yrs2021

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Headline

Seeking opportunities to leverage my interpersonal skills, expertise in generative AI, and comprehensive understanding of technology to contribute significantly to an EdTech organization’s growth and success.

About

Self-motivated Frontend Developer with a background in design and a desire to develop cutting-edge user interfaces.

Location

Noida

Work experience

Assistant Operations Manager at Blackboard Education & Research Foundation, Mar 2024 - Present · 2 yrs 4 mos, Noida, Managed end-to-end student lifecycle operations including admission verification, onboarding, LMS access, and post-admission support ● Processed and verified 40+ student admission documents daily with proper compliance and ERP tracking ● Coordinated examination operations including attendance management, answer sheet verification, and reporting workflows ● Developed Excel-based MIS reports for fee tracking, refund monitoring, lecture tracking, and result summaries ● Automated operational reports using advanced Excel formulas including IF, VLOOKUP, COUNTIF, SUMIFS, INDEX-MATCH, and Conditional Formatting ● Created student feedback and accommodation tracking systems to improve reporting efficiency and reduce manual work ● Managed high-volume communication through calls, emails, and WhatsApp support channels ● Collaborated with cross-functional teams to ensure smooth execution of academic and operational processes

Academic Specialist at PW (PhysicsWallah), Apr 2023 - Jan 2024 · 10 mos, Faridabad, Haryana, India, I managed support operations for five PW Vidyapeeth Faridabad center, handling a spectrum of responsibilities such as addressing ERP issues, managing admissions, resolving fee receipt concerns, facilitating transfers, and ensuring seamless resolution of batch acces issues.I have experience addressing various queries from students and providing resolutions. Handling academic concerns, managing refund cases, counseling students for their growth, connecting with faculties and students' parents for concerns and reports, andmaking absenteeism calls are all part of my responsibilities

Customer Service Representative at BYJU'S, Nov 2022 - Feb 2023 · 4 mos, Noida, Uttar Pradesh, India, managed support and operations part in HTS department (UPSC Segment)

Manage Network Expert at Chegg India, Jan 2022 - Dec 2022 · 1 yr, WFH

Education

Bachelor of Technology - BTech, Electronics and Telecommunications, Madhav Institute of Technology and Science, Gwalior

SUNNY KARAN - Assistant Operations Manager in Noida | Tal