---
title: "Sunny kumar - Senior Catalog Associate in West Delhi | Tal"
description: "Meet Sunny kumar, Program Management | PMO | Operations Excellence | Governance | Reporting & Analytics | Process Improvement | Cross-Functional Leadership | Amazon Prime Video based in West Delhi."
image: "https://tal.club/meet/sunny-4/share-image"
---

# Sunny kumar on Tal

## Headline

Program Management \| PMO \| Operations Excellence \| Governance \| Reporting & Analytics \| Process Improvement \| Cross\-Functional Leadership \| Amazon Prime Video

## About

I am operations and QA professional with 3\+ years of experience driving catalog quality, process improvement, and cross\-functional operations at Amazon Prime Video and Google Shopping Operations — across 4 global marketplaces \(US, UK, DE, AU\)\. At Amazon, I own end\-to\-end QA governance for thousands of Prime Video titles, consistently maintaining 98%\+ content accuracy\. I’ve redesigned 3\+ SOPs that reduced rework by 20%, built a VBA/macro automation tool that eliminated 6 headcount dependencies, and delivered $750 in AHT savings — all while producing WBR/MBR reports for senior leadership\.

## Location

West Delhi

## Work experience

Senior Catalog Associate at Amazon, Jun 2022 \- May 2026 · 4 yrs, Chennai, Managed quality governance across global Prime Video marketplaces, maintaining 98%\+ content accuracy while supporting large\-scale operational delivery\. \* Produced and presented Weekly Business Reviews \(WBRs\) and Monthly Business Reviews \(MBRs\), enabling leadership visibility into operational KPIs, risks, and performance trends\. \* Led continuous improvement initiatives that increased team throughput by 15%, improving productivity and service delivery\. \* Designed and deployed VBA\-based automation solutions that eliminated approximately 6 FTEs of manual effort, significantly reducing processing time and operational costs\. \* Served as primary escalation point for operational issues, resolving 95%\+ exceptions within SLA while maintaining stakeholder confidence\. \* Coordinated cross\-functional initiatives involving operations, quality, and business stakeholders to ensure governance compliance and successful project execution\. \* Conducted root cause analysis on recurring quality issues and implemented corrective actions that improved operational consistency and compliance\.

Catalog Associate\- DE at Amazon, Aug 2022 \- Jun 2025 · 2 yrs 11 mos, India, My role involves managing ad placements for Prime Video content in Prime Video Team along with overseeing QA and performance metrics for the team\. I specialize in handling German movies and TV series across the US, UK, DE, and AU marketplaces\.

Associate Analyst \(Google onsite\) at Google Operations Center, Jan 2022 \- Aug 2022 · 8 mos, Gurugram, Managed Google Shopping operational workflows, ensuring data quality, process compliance, and timely issue resolution\. \* Collaborated with stakeholders to improve process efficiency and maintain service\-level performance\. \* Performed data analysis and reporting to support operational decision\-making and performance management\.

Process Associate at IGT Solutions, Apr 2021 \- Jan 2022 · 10 mos, Gurugram, Delivered customer support operations for airline clients while consistently meeting service\-level and quality metrics\. \* Resolved customer issues through effective problem\-solving and process adherence\. \* Contributed to process improvement initiatives that enhanced customer experience and operational efficiency\.

Team member at RESERVATION DATA MAINTAINENCE \(INDIA\) PRIVATE LIMITED, Sep 2019 \- Sep 2020 · 1 yr 1 mo, Delhi, India, \* Maintained reservation and operational data with high accuracy standards\. \* Supported day\-to\-day business operations and customer service activities\. \* Ensured data integrity and timely completion of operational tasks\.

## Education

Diploma of Education, German Language and Literature, Delhi University

Bachelor's degree, History, Delhi University

[View the original profile](https://tal.club/meet/sunny-4)

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