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Sunny kumar

Program Management | PMO | Operations Excellence | Governance | Reporting & Analytics | Process Improvement | Cross-Functional Leadership | Amazon Prime Video

West Delhi

6+ years of work experience

Amazon
Jun 20224 yrsMay 2026

Chennai

Managed quality governance across global Prime Video marketplaces, maintaining 98%+ content accuracy while supporting large-scale operational delivery. * Produced and presented Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs), enabling leadership visibility into operational KPIs, risks, and performance trends. * Led continuous improvement initiatives that increased team throughput by 15%, improving productivity and service delivery. * Designed and deployed VBA-based automation solutions that eliminated approximately 6 FTEs of manual effort, significantly reducing processing time and operational costs. * Served as primary escalation point for operational issues, resolving 95%+ exceptions within SLA while maintaining stakeholder confidence. * Coordinated cross-functional initiatives involving operations, quality, and business stakeholders to ensure governance compliance and successful project execution. * Conducted root cause analysis on recurring quality issues and implemented corrective actions that improved operational consistency and compliance.
Amazon
Aug 20222 yrs 11 mosJun 2025

India

My role involves managing ad placements for Prime Video content in Prime Video Team along with overseeing QA and performance metrics for the team. I specialize in handling German movies and TV series across the US, UK, DE, and AU marketplaces.
Google Operations Center
Jan 20228 mosAug 2022

Gurugram

Managed Google Shopping operational workflows, ensuring data quality, process compliance, and timely issue resolution. * Collaborated with stakeholders to improve process efficiency and maintain service-level performance. * Performed data analysis and reporting to support operational decision-making and performance management.
IGT Solutions
Apr 202110 mosJan 2022

Gurugram

Delivered customer support operations for airline clients while consistently meeting service-level and quality metrics. * Resolved customer issues through effective problem-solving and process adherence. * Contributed to process improvement initiatives that enhanced customer experience and operational efficiency.
RESERVATION DATA MAINTAINENCE (INDIA) PRIVATE LIMITED
Sep 20191 yr 1 moSep 2020

Delhi, India

* Maintained reservation and operational data with high accuracy standards. * Supported day-to-day business operations and customer service activities. * Ensured data integrity and timely completion of operational tasks.

Education

Delhi University

Diploma of Education, German Language and Literature

Delhi University

20183 yrs2021
Delhi University

Bachelor's degree, History

Delhi University

20143 yrs2017

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Headline

Program Management | PMO | Operations Excellence | Governance | Reporting & Analytics | Process Improvement | Cross-Functional Leadership | Amazon Prime Video

About

I am operations and QA professional with 3+ years of experience driving catalog quality, process improvement, and cross-functional operations at Amazon Prime Video and Google Shopping Operations — across 4 global marketplaces (US, UK, DE, AU). At Amazon, I own end-to-end QA governance for thousands of Prime Video titles, consistently maintaining 98%+ content accuracy. I’ve redesigned 3+ SOPs that reduced rework by 20%, built a VBA/macro automation tool that eliminated 6 headcount dependencies, and delivered $750 in AHT savings — all while producing WBR/MBR reports for senior leadership.

Location

West Delhi

Work experience

Senior Catalog Associate at Amazon, Jun 2022 - May 2026 · 4 yrs, Chennai, Managed quality governance across global Prime Video marketplaces, maintaining 98%+ content accuracy while supporting large-scale operational delivery. * Produced and presented Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs), enabling leadership visibility into operational KPIs, risks, and performance trends. * Led continuous improvement initiatives that increased team throughput by 15%, improving productivity and service delivery. * Designed and deployed VBA-based automation solutions that eliminated approximately 6 FTEs of manual effort, significantly reducing processing time and operational costs. * Served as primary escalation point for operational issues, resolving 95%+ exceptions within SLA while maintaining stakeholder confidence. * Coordinated cross-functional initiatives involving operations, quality, and business stakeholders to ensure governance compliance and successful project execution. * Conducted root cause analysis on recurring quality issues and implemented corrective actions that improved operational consistency and compliance.

Catalog Associate- DE at Amazon, Aug 2022 - Jun 2025 · 2 yrs 11 mos, India, My role involves managing ad placements for Prime Video content in Prime Video Team along with overseeing QA and performance metrics for the team. I specialize in handling German movies and TV series across the US, UK, DE, and AU marketplaces.

Associate Analyst (Google onsite) at Google Operations Center, Jan 2022 - Aug 2022 · 8 mos, Gurugram, Managed Google Shopping operational workflows, ensuring data quality, process compliance, and timely issue resolution. * Collaborated with stakeholders to improve process efficiency and maintain service-level performance. * Performed data analysis and reporting to support operational decision-making and performance management.

Process Associate at IGT Solutions, Apr 2021 - Jan 2022 · 10 mos, Gurugram, Delivered customer support operations for airline clients while consistently meeting service-level and quality metrics. * Resolved customer issues through effective problem-solving and process adherence. * Contributed to process improvement initiatives that enhanced customer experience and operational efficiency.

Team member at RESERVATION DATA MAINTAINENCE (INDIA) PRIVATE LIMITED, Sep 2019 - Sep 2020 · 1 yr 1 mo, Delhi, India, * Maintained reservation and operational data with high accuracy standards. * Supported day-to-day business operations and customer service activities. * Ensured data integrity and timely completion of operational tasks.

Education

Diploma of Education, German Language and Literature, Delhi University

Bachelor's degree, History, Delhi University