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sunny kumar

State Head @ Shadowfax | Team Handling, Logistics Management

Patna

8+ years of work experience

Shadowfax
Jan 20267 mosPresent

Patna, Bihar, India

Managing same day delivery of entire Bihar region. Handling team of 400 which includes Hub Incharge, Team leaders, supervisors and delivery team & cluster manger Managing timely delivery of everyday shipment of 1Lakh and above Handling ecommerce clients: Flipkart, Ajio, Meesho etc Handling customer escalation and providing resolution for better service Manging on-time delivery to provide better customer satisfaction
Shadowfax
Mar 20232 yrs 11 mosJan 2026

Patna, Bihar, India

Shadowfax
Nov 20211 yr 5 mosMar 2023

On-site

Flipkart
Sep 20206 mosFeb 2021

Bhabua, Bihar, India

Xpressbees (BusyBees Logistics Solutions Pvt. Ltd.)
Jun 20204 mosSep 2020

Patna, Bihar, India

Delhivery
Dec 20181 yr 7 mosJun 2020

India

wiseapps(icici lombard)
Feb 201811 mosDec 2018

Patna, Bihar, India

Education

Patna Science College, Patna

b.com hnrs., Accounting and Finance

Patna Science College, Patna

20123 yrs2015

12th, Business/Commerce, General

Aiyappa School, Bokaro

20102 yrs2012

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Headline

State Head @ Shadowfax | Team Handling, Logistics Management

About

With over three years of experience in logistics and supply chain management, currently serving as State Head at Shadowfax, driving same-day delivery operations across the Bihar region. Focused on managing a large-scale team of 400 professionals, including Hub Incharges, team leaders, supervisors, and delivery staff, to ensure seamless operations and customer satisfaction. Committed to optimizing logistics processes, the role involves managing over 100,000 daily shipments while collaborating with key e-commerce clients such as Flipkart, Ajio, and Meesho. Dedicated to addressing customer escalations and enhancing on-time service delivery to meet client expectations. Skilled in team handling, logistics management, and service delivery management to support organizational goals.

Location

Patna

Work experience

State Head at Shadowfax, Jan 2026 - Present · 7 mos, Patna, Bihar, India, Managing same day delivery of entire Bihar region. Handling team of 400 which includes Hub Incharge, Team leaders, supervisors and delivery team & cluster manger Managing timely delivery of everyday shipment of 1Lakh and above Handling ecommerce clients: Flipkart, Ajio, Meesho etc Handling customer escalation and providing resolution for better service Manging on-time delivery to provide better customer satisfaction

Cluster Manager at Shadowfax, Mar 2023 - Jan 2026 · 2 yrs 11 mos, Patna, Bihar, India

Hub Incharge at Shadowfax, Nov 2021 - Mar 2023 · 1 yr 5 mos, On-site

Hub Incharge at Flipkart, Sep 2020 - Feb 2021 · 6 mos, Bhabua, Bihar, India

Operation Executive at Xpressbees (BusyBees Logistics Solutions Pvt. Ltd.), Jun 2020 - Sep 2020 · 4 mos, Patna, Bihar, India

Last mile operation TL at Delhivery, Dec 2018 - Jun 2020 · 1 yr 7 mos, India

Territory Sales Manager at wiseapps(icici lombard), Feb 2018 - Dec 2018 · 11 mos, Patna, Bihar, India

Education

b.com hnrs., Accounting and Finance, Patna Science College, Patna

12th, Business/Commerce, General, Aiyappa School, Bokaro

sunny kumar - State Head in Patna | Tal