Headline

Operations Specialist | Payment Investigation & Partner Account Management | Amazon | 6 Years | Open to Ops & Analyst Roles

About

Operations specialist with 6+ years at Amazon Development Center India, working within Shipping & Delivery Support across payments, partner account management, and compliance operations. Day to day I investigate and resolve payment disputes for delivery partners — validating invoices, identifying failure points, and approving or denying claims based on policy. I also manage the full driver account lifecycle: onboarding, offboarding, background verification, appeals, and exemption decisions. I work independently across multiple internal tools in a high-volume, SLA-driven environment where accuracy and judgment matter — not just speed. Open to Operations, Process, and Analyst roles in Hyderabad.

Location

Greater Hyderabad Area

Work experience

Operational Specialist – Shipping & Delivery Support at Amazon, Aug 2021 - Present · 4 yrs 11 mos, Hyderabad, Investigated and resolved payment disputes for 60+ delivery partners daily — validating invoices, identifying failure reasons, and approving or denying claims based on policy. Managed full driver account lifecycle including activation, offboarding, background verification coordination, appeal submissions, and reinstatement decisions. Reviewed and adjudicated exemption requests from delivery partners, applying independent policy judgment on a case-by-case basis. Monitored driver performance metrics and initiated compliance actions for partners not meeting operational standards. Maintained accurate case records across 5–6 internal tools and dashboards per contact, ensuring documentation integrity and SLA adherence. Trained 10 new associates on internal tools, support processes, and account management workflows.

Technical Support Specialist at Tech Mahindra, Jan 2019 - Feb 2020 · 1 yr 2 mos, Hyderabad, Provided high-volume technical support for a major Australian ISP via voice and chat, diagnosing and resolving internet, connectivity, and account issues for international customers. Achieved consistently high first-call resolution rates through structured troubleshooting and incident triage. Managed escalations by coordinating with internal teams and third-party vendors within defined SLA timelines.

Education

Bachelor of Technology, Computer Engineering, Ellenki College of Engineering & Technology