Headline

Program & Client Delivery Leader | Loyalty - Retail / Airline / Banking | Data-driven Marketing | CISO (ISO 27001) | ICF Coach

About

I help organizations grow their businesses through smart Loyalty Programs and data-driven customer engagement. Over 26 years, I’ve delivered different end-to-end loyalty projects from concept to closure across different geographies & different industries/domains - Retail, Airlines, Real Estate, eCom etc. Also implemented profitable airline co-branded credit cards. Currently, I lead Product Management and Information Security at a Singapore-based company, where I also implemented ISO 27001 in 4 months as CISO. My sweet spot is translating complex program execution into business outcomes – and turning loyalty data into marketing campaigns that clients actually use. What I bring: # End-to-end program management (scope, budget, risk, milestones) # Client delivery & multi-vendor coordination # Retail loyalty, Airline loyalty, co-branded cards, closed-loop wallets # Data-driven marketing insights, Campaign plans/strategies # ISO 27001, Governance, and Compliance I’ve spoken at the International Airline Expo (Singapore) and guest-lectured MBA students at leading Universities in Bangalore. I’m also an ICF Accredited Executive Coach (Level 1) and Past President of a Toastmasters club. Open to meaningful conversations. Message me if you’re building loyalty or retail programs.

Location

Greater Bengaluru Area

AI stack

deepseek

gemini

notebooklm

openai

Work experience

Director of Product Management & Chief Information Security Officer (CISO) at CustomerInspire, Jul 2024 - Present · 2 yrs 3 mos, Bengaluru, Lead Product Management, Operations, and Information Security. Implemented ISO 27001 as CISO. Oversee program/project portfolios across geographies.

Director of Product Management at CustomerInspire, Dec 2016 - Oct 2024 · 7 yrs 11 mos, Bangalore, Delivered different loyalty programs for airlines, retail, real estate, and telecom. Led product lifecycle from concept to GTM. Implemented Data driven Marketing insights, Campaign execution. Client management, Consultant on Loyalty/Marketing activities Managed complex strategic (Business and IT) loyalty projects - from project initiation, planning, design, execution, monitoring, controlling and to project closure.

VP - Sales & Business Development at CustomerInspire, May 2014 - Nov 2016 · 2 yrs 7 mos, Bangalore, Drove initial client acquisition and sales strategy across APAC. Added responsibility for Product Management of Loyalty and Integrated Catering Management System for Airlines. Product - Digitalization of Inflight Crew 2 Customer Engagement; Integrated Airline Catering/Merchandise/Duty Free Planning, Supply Chain – Automation, Forecasting, Analytics; Inflight-POS, Inflight Redemption. Been there from Conceptualization, Inception, Product evolution, UI/UX, Project Implementation, Sales/marketing.

Regional Head (South) - Partnership Management at Loylty Rewardz Mngt Pvt Ltd, Apr 2012 - May 2014 · 2 yrs 2 mos, Bangalore, As Regional Head, I was responsible for managing and handle relationship for South India based merchant partners across different categories such as Retail – Apparel/Jewellery/Electronics, FnB, Lifestyle, Health Care. * Maintain partner relationships by driving Growth, Incremental Revenue/Footfalls. * Drive Bank Loyalty Programs (State Bank of India, Punjab National Bank, Federal Bank, Bank of India, Indian Overseas Bank etc) catering about 180 million card holders (Debit & Credit cards) across merchant partner network (Retail – Apparel/Jewelry/Electronics, FnB, Lifestyle, Health Care, Travel etc). * Responsible for PnL across South India region. * Drive Analytical driven Targeted Marketing campaigns for clients. * Design campaigns Ideate/Plan/Deploy ATL/BTL activities. Measure Evaluate and present value delivery to the clients on monthly/quarterly basis.

Sr. Manager - Partnership at Loylty Rewardz Mngt Pvt Ltd, Feb 2012 - Apr 2012 · 3 mos, Bangalore, Partner Acquisition

Manager Business Development at Tata Interactive Systems, Jan 2011 - Feb 2012 · 1 yr 2 mos, Bangalore, * Institutional Sales, Concept Selling, Key Account Management * New Product Market, Market Penetration, Training new joiners

Business Development Manager at Tratum Technologies Pvt Ltd, Jun 2006 - Dec 2010 · 4 yrs 7 mos, * Marketing & Sales (US & UK), Key Account Management, Channel Partner Management, Product management * Part of ISO 9001-2000, CMMi (Level 3) & ISMS implementation team

Mentor at ITC-Client Logic eServices Pvt Ltd, Apr 2004 - May 2006 · 2 yrs 2 mos, * Supervising sales operations. Transition newly joined team members from training * Training, mentoring the team for performance enhancement and attain sales target

Education

Business Administration and Management, General, Indian Institute of Management Bangalore

Green Belt, Six Sigma, KPMG