---
title: "Sunil Panda - Operations Team Lead in Vishakhapatnam | Tal"
description: "Meet Sunil Panda, Senior Operations Teamlead | 10+ Years experience in US Insurance P&C & Employee Benefits| BPO Non-Voice | Customer Success/Support | Open for Administrative/Virtual Assistant| Client Relationship | Open to Remote based in Vishakhapatnam."
image: "https://tal.club/meet/sunil-panda/share-image"
---

# Sunil Panda on Tal

## Headline

Senior Operations Teamlead \| 10\+ Years experience in US Insurance P&C & Employee Benefits\| BPO Non\-Voice \| Customer Success/Support \| Open for Administrative/Virtual Assistant\| Client Relationship \| Open to Remote

## About

At Patra India—one of the largest US insurance back\-office BPOs—I led a 22\-member operations team handling end\-to\-end direct bill reconciliation, agency billing, carrier statement review, and producer commission tracking across P&C and employee benefits lines\. Every week, I ran structured performance governance calls reviewing billing %, shrinkage %, productivity scores, and quality defects—in real time, with real accountability\. The result? A 20% improvement in turnaround time\. A 15% reduction in outstanding discrepancies within my first four months in a leadership role at SherylTech\. Clean month\-end closes\. Audit\-ready documentation\. Carriers who actually trust the numbers\. I work across the platforms that US insurance agencies and MGAs run on—proficient in Applied Epic, Vertafore AMS 360, BenefitPoint, Vertafore Sagitta, and ImageRight platforms\. I don't need onboarding on these tools\. I need a team and a problem to solve\. Specialization in Commercial Lines \(CL\), Personal Lines \(PL\) insurance, and Employee Benefits \(EB\)\. What I bring to any insurance operations role: — Direct bill reconciliation built as a financial control, not an afterthought — Commission variance identification and root\-cause resolution — Suspense account clearing and month\-end close discipline — Team leadership built on data, not gut feel — SLA governance that protects client relationships I'm currently open to 100% remote Senior Team Lead, Assistant Manager, and Insurance Operations Senior Analyst roles with US\-facing insurance BPOs, agencies, or MGAs\. If you're hiring for someone who knows US insurance back\-office operations from the inside out—let's talk\. 📩 sunilpnda@gmail\.com \| \+91 9885227814

## Location

Vishakhapatnam

## Work experience

Operations Team Lead at Patra Corporation, Jul 2022 \- Dec 2025 · 3 yrs 6 mos, India, ▸Led a 22\-member operations team delivering US P&C and employee benefits back\-office services for US agency clients\. ▸ Managed direct bill reconciliation, carrier statement review, producer commission tracking, agency billing, and month\-end close processes\. ▸ Conducted weekly governance calls reviewing Billing %, Shrinkage %, productivity scores, and quality defects—enabling real\-time performance correction\. ▸ Drove 20% improvement in project turnaround through workflow redesign and team training on AMS360, Applied Epic, Sagitta, BenefitPoint, and ImageRight

Senior Process Executive at Patra Corporation, Jan 2017 \- Jun 2022 · 5 yrs 6 mos, Visakhapatnam, Andhra Pradesh, India, ▸ Progressed from transaction processing to independently managing complex reconciliation cases, developing expertise across AMS360, Sagitta, and BenefitPoint platforms\.

Process Executive at Patra Corporation, Jan 2016 \- Jun 2017 · 1 yr 6 mos, Visakhapatnam, Andhra Pradesh, India, ▸ Handled high\-volume US insurance billing and data entry operations across P&C and employee benefits lines with consistent SLA compliance\.

Operations Team Lead at Patra India BPO Services, Jan 2016 \- Dec 2025 · 10 yrs, Spearheaded end\-to\-end insurance billing operations for US agency clients — overseeing invoice generation, premium tracking, direct bill reconciliation, carrier statement review, and producer commission calculation\. Led and mentored a 22\-member team at a multinational BPO, handling high\-volume US P&C and employee benefits transactions — consistently meeting or exceeding SLA targets across all client accounts\. Conducted structured weekly team calls to review individual and team performance metrics — Billing %, Shrinkage %, productivity scores, and quality defects — enabling real\-time course correction and sustained performance improvement\. Drove a 20% reduction in project turnaround time through team workflow redesign; built and delivered training programs on AMS360, Sagitta, BenefitPoint, and ImageRight, elevating team technical capability and reducing error rates\. Collaborated with producers, account managers, and carrier finance contacts to ensure billing accuracy, resolve payment mismatches, and support smooth agency\-carrier relationships\. Strengthened month\-end and year\-end close processes, improving visibility into carrier revenue and supporting finance team reporting requirements\.

## Education

Bachelor's degree, Mathematics, Dr\.B\.R\.Ambedkar University, Etcherla

Bachelor of Science, Dr\. B\.R\. Ambedkar University

[View the original profile](https://tal.club/meet/sunil-panda)

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