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Sunil J

Training and Product Documentation Manager, ITSM Practitioner, Subject Matter Expert in APM, AIOps, ITAM, SAM and HAM.

Bengaluru

15+ years of work experience

HEAL Software Inc.
Mar 20213 yrs 3 mosMay 2024

Pioneered the Product Documentation and Training Department at HEAL Software Inc.
SymphonyAI
Mar 20174 yrs 1 moMar 2021

Greater Bengaluru Area

Expert in ITIL based Service Management, IT Asset Management and Reporting.
Hewlett-Packard
Oct 20133 yrs 6 mosMar 2017

 Train and Mentor New Recruits on Pre-Process Technical and, Process Training.  Conduct Refresher and New Product Introduction Trainings for the Service Desk.
Hewlett-Packard
Mar 20098 yrs 1 moMar 2017

Donned multiple roles in various capacities as a Technical Lead, Subject Matter Expert and Technical Trainer during the tenure of 8 years.

Sunil’s AI Stack

gemini
gemini
notebooklm
notebooklm
notion
notion
openai
openai
perplexity
perplexity
Microsoft Copilot
Microsoft Copilot

Education

St Joseph's College

St Joseph's College

20012 yrs2003

SSLC

St Peters High School

19965 yrs2001

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Sunil J on Tal

Headline

Training and Product Documentation Manager, ITSM Practitioner, Subject Matter Expert in APM, AIOps, ITAM, SAM and HAM.

About

ITIL V3 Certified, ITSM Professional

Location

Bengaluru

AI stack

gemini

notebooklm

notion

openai

perplexity

Microsoft Copilot

Work experience

Head of Department at HEAL Software Inc., Mar 2021 - May 2024 · 3 yrs 3 mos, Pioneered the Product Documentation and Training Department at HEAL Software Inc.

Product Specialist, Training and Development at SymphonyAI, Mar 2017 - Mar 2021 · 4 yrs 1 mo, Greater Bengaluru Area, Expert in ITIL based Service Management, IT Asset Management and Reporting.

Technical Trainer at Hewlett-Packard, Oct 2013 - Mar 2017 · 3 yrs 6 mos,  Train and Mentor New Recruits on Pre-Process Technical and, Process Training.  Conduct Refresher and New Product Introduction Trainings for the Service Desk.

Information Technology Solutions Consultant at Hewlett-Packard, Mar 2009 - Mar 2017 · 8 yrs 1 mo, Donned multiple roles in various capacities as a Technical Lead, Subject Matter Expert and Technical Trainer during the tenure of 8 years.

Education

St Joseph's College

SSLC, St Peters High School

Sunil J - Head of Department in Bengaluru | Tal