Headline

Senior Scrum Master | Delivery Manager | PM/TM | QA & Release Manager - PSM, PMP, Salesforce

About

Delivery & Agile Leader (QA & PM) with 14+ years of experience driving large-scale programs across global organizations, combining expertise in Agile transformation, program delivery, release governance, and quality engineering. Proven track record of leading cross-functional teams and delivering complex, multi-million-dollar initiatives with measurable business impact. I specialize in building and scaling high-performing teams, aligning technology delivery with business outcomes, and solving complex delivery challenges across distributed environments. My experience spans end-to-end ownership—from product ideation and backlog strategy to execution, release management, and continuous improvement. In recent years, I have focused on driving innovation through Gen AI–enabled solutions, leveraging tools like Einstein Copilot to streamline workflows, reduce manual effort, and enhance stakeholder collaboration. My career journey is built on a strong foundation across technical support, QA, data analytics, and product ownership, which enables me to bring a well-rounded, systems-thinking approach to delivery leadership. Core strengths include: Agile & SAFe delivery (Scrum, Scrum of Scrums, PI Planning) Program & project management (RAID, governance, stakeholder alignment) Release & delivery management (CAB, production readiness, risk mitigation) Quality engineering & process optimization Data-driven decision making and continuous improvement Building and coaching high-performing, self-organizing teams I’m passionate about enabling teams, simplifying complexity, and delivering consistent value in fast-paced environments while continuously evolving with emerging technologies.

Location

Greater Bengaluru Area

AI stack

claude code

claude

codex

cursor

gemini

github copilot

Work experience

Senior Scrum Master | Delivery & Release Manager | QA Lead at Grab, Jun 2023 - Present · 3 yrs 4 mos, Bengaluru, Karnataka, India, Led end-to-end delivery, Agile transformation, release governance, and QA strategy for cross-functional teams of 40+ members across Salesforce and enterprise platforms. Owned program execution, sprint delivery, release cycles, and stakeholder alignment in a fast-paced environment. Delivery & Program Management Owned end-to-end program delivery across multiple Agile teams aligned to business roadmaps Managed cross-team dependencies, RAID logs, and stakeholder reporting Improved delivery efficiency by 30% through Agile transformation initiatives Agile & Scrum Leadership Led Agile ceremonies across 3+ teams, improving sprint predictability Reduced sprint cycle time by 20% through continuous improvement Scaled Agile practices across Finance and Oracle teams Release & Delivery Management Owned release lifecycle including planning, scheduling, and execution Implemented CAB & change management, reducing incidents by 25% Led risk assessments, RCA, and release readiness across teams QA Leadership Led QA strategy, improving test coverage and release quality Reduced production defect leakage through structured validation Key Initiatives Migrated Jira on-prem to cloud with GitLab integration Implemented Gen AI (Einstein Copilot), reducing manual effort by 90% Introduced Smartsheets for KPI/SLA tracking Enabled deployment automation, reducing time by 40%

Senior Scrum Master | Agile Delivery Lead | Release Manager at McAfee, May 2021 - Jun 2023 · 2 yrs 2 mos, Bengaluru, Karnataka, India, Led Agile delivery and Scrum adoption across distributed teams, driving program execution, release coordination, and continuous improvement in a cross-geo environment (USA, Canada & India). Agile Transformation & Leadership Championed introduction of Scrum framework, coaching teams and Product Owners on Agile practices Enabled Agile adoption across 2 teams (28 members), improving delivery efficiency by 30% Coached teams on backlog refinement, story slicing, estimation (Fibonacci), and Agile best practices Delivery & Project Management Facilitated sprint planning, daily stand-ups, reviews, and retrospectives to ensure predictable delivery Tracked team velocity, sprint progress, and burn-down metrics to improve execution transparency Managed cross-team coordination, resolving impediments to maximize delivery outcomes Release & Delivery Management Managed end-to-end software release process, ensuring all phases were planned and executed Coordinated with architecture, engineering, QA, and product teams for release readiness Ensured smooth production releases through structured planning and stakeholder alignment Stakeholder & Global Collaboration Worked with distributed teams across US, Canada, and India, ensuring Agile alignment Collaborated closely with Product Owners on backlog prioritization and incremental delivery Facilitated product demos and ensured alignment with business expectations Tools & Execution Excellence Leveraged JIRA for backlog management, defect tracking, and delivery reporting Improved team efficiency through standardized Agile practices and continuous feedback loops

Product Owner | Scrum Master | Agile Delivery Lead at Sonata Software, Feb 2020 - May 2021 · 1 yr 4 mos, Greater Bengaluru Area, Progressed from Product Owner to Scrum Master, leading Agile delivery, project management, and data-driven solutions across cross-functional teams. Played a key role in driving delivery execution, stakeholder alignment, and continuous improvement in data and analytics programs. Product Ownership & Stakeholder Management Gathered and translated business requirements into user stories, process maps, and technical documentation Managed product backlog, prioritization, and alignment with stakeholder expectations Conducted regular status meetings with product, portfolio, and delivery leadership Delivery & Project Management Managed project planning, resource allocation, budgeting, and forecasting Monitored program health, identified risks, and communicated updates to leadership Scheduled work, resolved delivery challenges, and ensured alignment to technical and financial goals Agile & Scrum Leadership Facilitated Scrum ceremonies and guided teams on Agile best practices Tracked metrics (velocity, burndown) to ensure predictable delivery Drove continuous improvement through retrospectives and team coaching Removed impediments and enabled high-performing, self-organizing teams Data & Technology Delivery Delivered data-driven solutions using Azure, AWS, SQL, and Power BI Managed ETL workflows, job scheduling, and data pipeline execution Developed dashboards and reporting solutions aligned to stakeholder needs Worked with technologies including Azure Data Factory, Databricks, Python, and Splunk Key Impact Improved team performance through structured Agile practices and coaching Enabled efficient delivery through better planning, resource management, and process improvements

Co-Founder | Creative Director | Content & Marketing Strategist at Cosplay Magazine India, Dec 2018 - Dec 2020 · 2 yrs 1 mo, Hyderabad, Telangana, India, Co-founded Cosplay Magazine India with a vision to showcase and celebrate the creativity of artists across the country. Built the platform to give cosplayers and creators meaningful visibility through a visually driven storytelling approach. Led the magazine’s creative direction, focusing on a minimal-content, high-visual design philosophy that highlights the artistry and craftsmanship of the cosplay community. Ensured each edition delivers an immersive experience through curated photography and clean design. Key Contributions: Designed and developed the magazine layout, branding, and visual identity Created and curated content to authentically represent artists and their work Led marketing strategy to build awareness within the cosplay and art community Traveled across India to cover Comic Cons and cosplay events, capturing exclusive stories and visuals Collaborated with artists and creators to bring their work to a wider audience This initiative began as a passion project and continues to grow as a platform to celebrate creativity, storytelling, and community.

Quality Analyst | Data Analyst | Scrum Master at Dell, Aug 2016 - Jul 2019 · 3 yrs, Greater Hyderabad Area, Worked as a Quality Analyst and Scrum Master, contributing to data-driven delivery, process improvement, and reporting solutions. Built strong foundations in QA, data analytics, and Agile methodologies while supporting end-to-end project execution. Quality Assurance & Process Improvement Performed GAP analysis, data validation, and quality checks to ensure business and technical standards Applied Lean, DMAIC, and quality control tools to drive continuous improvement initiatives Drafted and maintained business and functional requirements aligned with technical solutions Agile & Delivery Support Supported Scrum practices including sprint planning, tracking, and team coordination Worked across SDLC/PLC using both Agile and Waterfall methodologies Tracked weekly metrics and reported delivery insights to leadership Data Analytics & Reporting Developed dashboards and reports using Power BI, Power Pivot, Power View, and SSRS Built complex DAX queries, computed columns, and data models for business insights Designed a 360° business dashboard, widely adopted by sales teams for decision-making Data Engineering & SQL Expertise Wrote complex SQL queries, stored procedures, and optimized database performance Developed and deployed SSIS packages with transformations like SCD, Lookup, Merge, and Aggregate Managed ETL processes including data extraction, transformation, and loading across environments Cloud & Tools Integrated data from SQL Server and Azure SQL into Power BI for reporting Used Azure Blob Storage for data import/export and pipeline support Worked with technologies including SQL, Azure, Power BI, SSIS, SSRS, and Python basics

Education

Bachelor of Technology, Computer Science Engineering (2011), JNT University

Intermediate, MPC, narayana junior college